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Google Rating

4.9

Based on 2886 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

barbara osiek

21:48 20 May 26

Nancy Phalen

20:10 20 May 26

Christian and Will were very thorough in checking everything out! Best investment ever and it's great to have our minds at ease. We highly recommend Lanz, inc! This was part of a maintenance agreement

Teri Coleman

15:41 20 May 26

Lanz had a very quick response time and cleared the clog and determine what was causing the problem. The cost was very fair.

Margaret Moorman

22:20 19 May 26

Same day service. Quick, successful repair. It seems like a lot, but ultimately, it was worth it.

Connie Rubin de celis

17:32 19 May 26

Jeremy is the best! He is honest and very reliable!

Dave Wickline

15:54 19 May 26

Josh was friendly and respectful. He reconnected our plumbing after we had new countertops installed. He even helped by reinstalling our dishwasher even though it’s not part of a plumbers duty.

Kent Kapelanski

19:04 18 May 26

nan wood

00:40 18 May 26

Repair men were very professional, knowledgeable and friendly. Answered questions plumbing and heating related.

Byron Hartsock

21:17 15 May 26

Everything was delivered as promised and at a fair price. The customer service was exceptional and I can not thank Ty enough and Michael who got me in touch with him!

Andrew Turner

00:01 15 May 26

We had a 1964 Sunbeam belt driven furnace in our basement. We decided to get an upgrade and add central air conditioning to our house! They did a fantastic job and were there for maybe 5 hours! Ty and the crew were fantastic to work with! Thank you guys! Ps you guys can absolutely use the photos for a before and after advertisement!

Sam Marroquin

22:32 14 May 26

Dedrick was very Professional on time and he not only got the job done but went the extra mile to make sure that I was satisfied, I highly recommend using Lanz for your Plumbing needs.

Cheryliendora Coleman

21:51 14 May 26

Amonica Anderson

17:24 14 May 26

Fausto Bocanegra

15:49 14 May 26

Brad Frerichs

15:40 14 May 26

These guys were very professional and very customer service friendly. First time customer here, from what I saw, looks like they have all their ducks in a row.

Roy Btucker

21:26 13 May 26

Alain Desy

19:11 13 May 26

Excellent and efficient service.

Michael McDaniel

19:26 12 May 26

Bryce Johnson

17:10 12 May 26

Service man was a bit later than I expected after setting up the call, but the service was top notch! He left my home as clean as he found it. I knew the price before he started and he was fast and efficient. I really couldn’t ask for more.

brutus burton

15:22 12 May 26

Leslie Neitzel

22:13 11 May 26

Did not show up at scheduled time. I had an appt with numerous confirmation emails stating it was 1-2:30pm. By 2:55pm I called and offices were closed for the day already?????? got transferred to a call center which took my info. Someone called about 10-15min later to say they were on their way and that they were told my appt time was 3-5pm. 4 ppl showed up 2ea HVAC & plumbing. HVAC left a/o talking to me. 1 gentleman from plumbing said he was done too and I asked if he got all 5 bathrooms. He had in fact missed one upstairs. Spent 1min in it and then said he needed my signature. After he left I realized he missed another 2 bathrooms-the 2nd one on main floor and one in basement. Only 3 toilets had the dye tab in them which included the upstairs one he had missed and went back to. I even asked him if he had done all 5 and listed where they all were. I have never seen such incompetence before. I will never be using your service again.

Harish Patel

21:40 11 May 26

Great friendly on time service superbly done

Greg Stewart

19:58 10 May 26

I did an online service request due to our ac not always blowing cold air. We got a call back and an appointment set up. Chase came out at the time that was stated and determined our unit was low on freon. Promptly filled it back up and tested the system. Cold air was blowing out like it should. He was very professional, neat and left everything clean before he left. He also explained what was wrong and how he fixed it. Very happy with the service from both Lanz and Chase.

George Pike

23:24 09 May 26

Nick was very helpful when he checked and devices our furnace. We would definately recommend Nick as a serviceman.

Jeremy Brady

16:50 08 May 26

Great experience. Friendly staff. Showed up fast got the job done very impressed

Paul&Onik

02:14 08 May 26

I had a great experience with LANZ Plumbing Heating/Cooling Services, especially with Wyatt S. — he is truly the “BOSS.” Wyatt is the Lead/Senior Plumbing Technician, and his knowledge and professionalism were outstanding.Before calling LANZ, I contacted 4 different plumbing companies. Most of the technicians barely even looked at the pipe and immediately gave me outrageous quotes close to $2,000 just to repair a small pinhole leak. It honestly felt like they were more interested in selling expensive repairs than actually solving the problem.Wyatt was completely different. Within literally 2 minutes, he diagnosed the issue, explained everything clearly, and already had a practical solution ready. The best part was the cost — it was almost 10 times cheaper than what the other companies quoted me. You can immediately tell he has years of real experience and truly cares about helping customers instead of overcharging them.What impressed me even more was that he didn’t just fix the issue and leave. He took extra time to inspect the surrounding pipes and plumbing to make sure everything else was in good condition and that there were no additional hidden problems. That level of care and attention really gave me peace of mind.Professional, honest, knowledgeable, and efficient — Wyatt S. and LANZ definitely earned my trust. Highly recommend them to anyone needing plumbing services.

randy ransom

22:22 07 May 26

Called them for a clogged drain and they were here within an hour. Great service

Venjur

22:11 07 May 26

GARY KIDWELL

19:15 07 May 26

Yvonne Teal

17:40 07 May 26

Ron is very professional. Heexplained everything. Found the problem and fixed it.

Linda Herrold

20:32 06 May 26

Excellent service on my HVAC system!

Mike Verkruyse

02:28 06 May 26

Very efficient, knowledgeable and professional.They did an awesome job replacing our central air system. I would highly recommend them to anyone that needs service. Kurt was very helpful and everything went very smoothly.

Alvaro Hernandez

15:36 05 May 26

I had a water leak in my front yard, with a significant amount of water pooling on the sidewalk and in the street. I called Lanz, and the Drain Manager, Shannon, came right away to inspect the site. He suspected a broken sump pump drain, he made a map on the grass showing the location of the drain, and brought a camera to inspect the pipes from the inside, which allowed for an accurate diagnosis of the issue. He shared the videos through a link, along with his assessment of the problem and the view inside the drain pipes. I am impressed by the quick response, clear communication, and reasonable costs. I will call Lanz any time there are plumbing issues in my home.

Arben Kalziqi

21:01 04 May 26

Sent an inquiry Friday night and after deciding against using the emergency 24/7 services had an appointment set up Monday morning for that same afternoon. The team was very easy to work with and a real life saver here. It was clear that they had a lot of experience.

Dan Corkery

20:53 04 May 26

Gerald quickly diagnosed the problem and explained our options. He had a good quality sump pump and check valve on his truck, and he was done in an hour.

Max Rumpf

21:00 01 May 26

Very professional and good communication. Would recommend!

Francesco Todaro

19:12 01 May 26

I had a great experience with Josh installing our whole-house and under-sink water filtration systems. Not only was he incredibly patient and courteous from start to finish, but he also went out of his way to help us locate a separate gas leak issue. Fantastic work and real peace of mind.

Robert Martinez II

18:33 01 May 26

Austin from Lanz did great, professional work and was super polite and friendly. Great service.

Arthur D. Fisk

17:38 01 May 26

Yet another great experience with Lanz. The technician who worked on our units was exceptional. He kept me informed concerning everything he was doing and. The care he took to make sure everything was working well was perfect.

Mary Daab

14:45 01 May 26

Technician arrived within an hour of my call and had the repair done in about 30 minutes. He was very polite and accommodating.

Darrell Wright

12:38 01 May 26

Technician was professional and knowledgeable of my routine Geo maintenance.

Meghan Siwecki

16:51 30 Apr 26

Linda Crowley

14:31 30 Apr 26

Showed up early which was great!! Very friendly respectful service guys.

Brian Spainhour

19:52 29 Apr 26

Ethan, Devan and Cody did a fantastic job installing and explaining our new hvac system. Very professional. Kurt was our salesman and we can’t say enough nice things about him as well. Great experience.

Patricia Fay

16:53 29 Apr 26

We were pleased with such a prompt response to addressing our plumbing leak. Despite severe weather in our area, Travis was undaunted as he forged ahead including trips outdoors to the crawl space access for the work at hand. Based on his performance, we will use Lanz again in the future. Thank you.

Brian Maroon

15:43 29 Apr 26

The service rep was on time, introduced himself with a firm handshake and a smile.He asked about the issue we were having.He asked if we had been given the cost of the service. Yes, we had. He described what he was going to do to fix the issue.He confirmed his service with video and answered every question we had about the issue. He treated me as if he were the owner of the company.

Monica McCarthy

14:29 29 Apr 26

They came quickly to help me with a backup up plumbing situation at my house. They rodded out my main sewer line to fix it - it was was clogged with tree roots. They showed me the video inside my pipes and I saw the big chunk of roots that they brought up. I was happy with their work and felt their price was fair - it was a flat fee, but took awhile.

Nancy Gibson

20:06 28 Apr 26

Called before coming. Was prompt and very kind. He was definitely customer-service oriented and worked to understand the problem and how to fix it.

Liz W

15:17 28 Apr 26

Prompt and professional. Josh answered all my questions and took the time to listen to my concerns and present various options to solve our sump pump issues.

guy barkan

13:22 28 Apr 26

Lanz team,I wanted to thank you for your prompt response and especially for sending us Sam, who literally saved us.Sam quickly arrived, was very friendly, understanding, professional, and incredibly knowledgeable.Sam explained everything very clearly, worked efficiently, and left the area clean when he was done.In a stressful situation, it was a huge relief to have someone so reliable and courteous.I cannot recommend Sam highly enough, TOP- NOTCH Service!

Dale Combs

02:22 28 Apr 26

Fantastic company, knowledge, great team

Jeff Bolt

17:12 27 Apr 26

Called and they came out promptly and is that the process of diagnosing the issue I’m having with my air conditioner, Thank you again so much!

jay creek

00:43 27 Apr 26

Had issues with a backed up septic (didnt know that at the time). Called Lanz Plumbing on a Sunday evening and they were at the house within 30 minutes. They identified the most likely cause almost right away and after some digging, verified that the septic inlet had been clogged. Once that was cleared, we tested the plumbing lines, and they ran a camera to ensure it was all resolved. They filled the dug hole back in and cleaned it up for us. I thought the job they did was great! Responded quickly to a stressful situation, friendly, knowledgeable, and thorough. I would call them again, absolutely!

Greg Frey

17:44 26 Apr 26

Zack was great! Had a great experience!

Bob Barger

21:35 25 Apr 26

The repair technician arrived in less than 30 minutes after requesting service. He examined my sewer line with a camera and determined vey quickly that there was sludge build up due to tree roots in the line. He was very professional and informed me of each procedure in the process. When he had completed the cleaning he ran a camera the the complete length of my sewer line and I was able to see the results. I am very happy with the job and will definitely call Lanzinc the next time I need this done!

Dennis Donaldson

20:21 24 Apr 26

Joey was on time, courteous, and answered my questions.

Mickey Peyton

17:28 24 Apr 26

Kyle was great. He was very patient about answering my questions. Everything went smoothly and was completed in a reasonable amount of time.

randy baker

17:27 24 Apr 26

He showed up on time and explained all options in detail. Took care of everything and made sure we were satisfied before he left.

beth strako

00:38 24 Apr 26

I will always trust Lanz to do my underground work.

Jack Mochel

20:07 23 Apr 26

Can't interpret the bottoms above.They guy quickly found problem got the part and repaired the furnace. GOOD JOB.

Joan Lietuvininkas

16:34 23 Apr 26

Lanz Plumbing, Heating and Air Condition Services is the best all around service in Champaign. They are on time. Wear sleeves on their shoes to protect your home, they thoroughly check out your equipment and answer any questions or concerns you may have. I feel they honestly give me good advice about the work they are performing.Good people 👍Thank you

Linda Robinson

14:17 22 Apr 26

Annual check up occured yesterday, and we are pleased with the time and care that came with a thorough inspection of the HVAC and plumbing systems at the house.

Janet Reynolds

01:19 22 Apr 26

The plumber arrived earlier than expected. We engaged in pleasant conversation while he located and repaired our leaky water pipe. Very pleasant and very efficient.

Mark Driscoll

21:10 21 Apr 26

Will and Nick were polite and professional conducting the comfort care Spring check up of the HVAC and plumbing systems. They arrived on time and provided a short but thorough review of what they found. Their effort was very appreciated and look forward to having them return in the Fall.

Michael Schmitz

21:54 20 Apr 26

The HVAC Trane Consultant, Michael Savage, took a great deal of time to examine our current HVAC system and then explain the benefits of a new Trane HVAC system. The Trane installation team headed by Chris Sussen, was very professional and explained what they were installing and how the various components worked together. They were very neat and wore masks the entire time they were in our home. They explained and demonstrated how the thermostat controlled the HVAC system.

J B Plankenhorn

14:05 20 Apr 26

I have been with Lanz for HVAC and plumbing for years. Good people, knowledgeable and prompt. We are having an issue with our bathroom plumbing and tile. Brandon has been informative and helpful. He will fix the leak! Great job !

wanted forever13

17:11 18 Apr 26

Skip Eissfeldt

16:51 16 Apr 26

Sam thanks for the professional assistance and thorough explanations I really appreciate the advice skip eissfeldt

Cathy Lucas

16:13 16 Apr 26

Joey was very nice and got the job done quickly!

Jean Halberstadt

23:10 15 Apr 26

Called this business with an air conditioner issue. They came out the same day. I explained that I work until 4:30, they told me, no problem. The technician was already on site when I got there. Everything was explained to me, and all my questions were answered. He was very pleasant. The problem was taken care of in less than an hour. Very pleased with everything.

Ashley Gupton

21:02 15 Apr 26

Quick, simple, and extremely generous with pricing!

Thomas McCoy

17:42 15 Apr 26

Judy Argentieri

15:50 15 Apr 26

I called them at 10pm on July 2 because my AC stopped cooling. The technician called me and explained that he couldn’t get here that night but would be here the next morning around 9am as I would be the second client. I called the office in the morning and they explained it would probably be a little bit later in the morning. So the repair person arrived at my house around 11:30 AM. He diagnosed the problem and had everything working for me by 1:00PM. I am very pleased!

Tezriyona jones

13:52 15 Apr 26

My technician was great, he was nice and got my furnace together the right way. Told me exactly what was wrong and fixed it.

Sue Peterson

00:02 15 Apr 26

Charlie was the best ! He is an asset to your company He tried to revive my water heater but since it was over 20 years old I need a new one.

Queen Nightmare

22:58 14 Apr 26

They were very polite and upfront. Came after hours with no charge.

Breyan Peterson

19:24 14 Apr 26

Quick and professional work

Kyla Brown

01:48 14 Apr 26

I first filled out the service request form on the website and was never contacted, so I had to call. Someone was sent very promptly and he was nice and helpful. We were not given a quote at the beginning, so we were quite surprised by the high bill but some things were sorted out to help since a quote wasn’t given beforehand. Overall, a bit higher priced but very quick to arrive, friendly, and the quality of the repair was great.

Jon Bryan

20:40 13 Apr 26

Kyle and Liam performed a swift thorough job of replacing our leaking shower/tub faucet. Supplied helpful explanation to every question asked. Knowledgeable, expert attention. We’re impressed with Lanz’ service. Would call again if needed.

Denise Jayne

20:16 10 Apr 26

Paul Beck

01:08 09 Apr 26

Lanz provided excellent service on short notice.

JWP 3

22:58 08 Apr 26

W're very pleased with the work done y the Lanz team - Will for HVAC, and Sam and Carson for plumbing. Good job!

Pam Bross

18:51 08 Apr 26

They are extremely dependable show up on time and explain everything to you in detail. Their service techs are very professional and work quickly and efficiently.

Martha Levin

17:41 08 Apr 26

After calling Lanz for our air conditioning issues, they came promptly, completed the work efficiently and the was priced reasonably .Thank you.The Levins

John Moon

23:37 07 Apr 26

Our tech was great. He definitely knew what he was doing. Courteous, respectful, and communicated what he saw and what he was doing. Very impressed with him. So much so that we decided to sign up for the service plan and also scheduled another service to replace our two bathroom and kitchen sinks this Friday. Yes it was priced more than we liked but it was not out of line compared to everyone else.

Debbie Rugg

22:21 07 Apr 26

We appreciated the fast kind response to our dead disposalJoey came the next day (today)Laid out factsAllowed us the decisionGot the new equipment and installed itAll in all good!The Ruggs

Brian Brown

21:23 07 Apr 26

Excellent work by install crew. All 4 were very polite and worked well together.

Theresa

17:59 07 Apr 26

Well to start out with i know Holden met Billy love both of them ,they are the ones I want back to fix my problem ,I used to use Another company ,your 2 guys were awesome ,friendly and worked hard to get my problem resolved ,I will definitely be using you guys from now on ,Thank you for helping me get this problem fixed ,great prices too

Patti Oconnor

02:48 07 Apr 26

Need furnace/AC,plumbing indoors and out.Call Lanz,Top Notch company, We've used the company for the 2 1/2 years we've owned our home for all the above mentioned Qualified, competent and courteous technicians.Call Lanz!!!

Michael Wilson

01:03 07 Apr 26

Hareesh Lal

23:37 05 Apr 26

Lanz did amazing with installation for whole home water softener and under the kitchen sink Ro system, we also have maintenance service with Lanz. Lanz is doing excellent for taking care of community and always provides amazing services, we are very happy with services and always on track and work done is superior. Water softener is working excellent and happy with Ro system no issues, Lanz finds out problems also with maintaince services before they become big and keeps systems running smoothly. Keep up good work. From happy customer

Fritz Drasgow

23:55 03 Apr 26

Lanz came and quickly fixed my problem. Thank you!

Steve Swann

23:52 03 Apr 26

Great company, fast response and exceptional service. Friendly people to work with. Sam did a great job.

Maggie Courtright

20:45 03 Apr 26

I am so grateful for the services at Lanz. The office worker who took my call (Mary) was very helpful and accommodating, especially as I had an emergency that needed to be coordinated with other services. The plumber (Gerald) was right on time, clearly explained what he needed to do to address the problems , and was polite and helpful throughout the process. The timing couldn’t have been better, and I so appreciated the services rendered by this company today.

S S

15:29 03 Apr 26

Great response time! Diagnosed the issue quickly and got my furnace back up and running. Highly recommend.

Ying Diao

03:14 03 Apr 26

Zach was very prompt and professional and did a thorough cleaning and repair job of our furnace. He did all he could to find a gas valve replacement as soon as he could. We are very pleased with Zach’s service.

Carol Firkins

23:28 02 Apr 26

We had an excellent plumber who was professional, friendly and explained everything! This was our second time using them and it was worth it.we had three different faucets that needed worked on.

Julie Favor

04:24 02 Apr 26

I asked someone for recommendations on Heating & Cooling Company and she immediately recommended me to try LANZ. I called them and Rich answered my phone and without asking a lot of questions or FBI- ing me, or asking ridiculous questions, he immediately dispatched the Joey who is well knowledgeable about what he was doing, The diagnosis came out that I needed a new water heater which I also was aware of the old age of my Water Heater because I have tried several repairs on it, and other companies were too exaggerated about the prices and all the dispatcher flat fees, very high for no big deal.The next day Joey and Kyle were ready with my new water heater and the insulation just took less than 2 hours. The two technicians Joey and Kyle are very knowledgeable, respectful, strong, clean, focused and above all, they educated me about the goodness of being LANZ customer and the free services which comes with it. My water heater was approved by the Inspector of Champaign Division and everything was well assembled. Within 24 hours, I had my Hot water back and enjoying every bit of it. Thank you so much for the great customer care service you showed.They (LANZ Company) made a follow up phone call to make sure everything is well and asking me the size of my Air filters so that they can drop them off. Am very happy!I 100% recommend this company. You will see it yourself.

Maureen Paden

16:49 01 Apr 26

Kathy Eckstein

00:55 01 Apr 26

Shannon arrived promptly right after our call to Lanz regarding a flood in our basement on a Friday evening. He analyzed the problem and efficiently discovered a clogged drain pipe. He quickly used high quality tools and procedures to locate and repair the problem with our plumbing. Shannon was courteous, professional, and skilled in solving our drain backup. We are very grateful for his high-caliber work in solving our problem.

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