Urbana, IL

Customer is searching for a water heater repair professional to replace a water heater. The technician arrived to replace the water heater (40-gallon natural draft/ NG). Had to disconnect humidifier bypass to get access along with removing water meter. After doing so placed new heater into closet. Added in shutoff for hot water heater. Replaced shutoff valve for humidifier due to old one being a saddle valve. Reconnected gas. Turned gas na seats Ron and tested for leaks and bled air. Verified everything is working properly. Everything is back to working order at this time.

The technician arrived to diagnose a toilet leaking at the base. Customer said they used toilet 6 or 7 times and the toilet clogged. After toilet clogged it started leaking at the base again indicating that the clog possibly pushed the wax ring out. Pulled toilet and found wax ring rolled back from flange indicating when the toilet backed up it pushed the wax ring away from flange. Installed new jumbo wax ring and set toilet. Turned water in to toilet and put dye tablets in tank. Once tank water was blue flushed the toilet 10 times and saw no blue water leak from base indicating the wax ring is making a proper seal. Customer mentioned that toilet backs up often. When resetting the toilet the first time found white sticky substance leaving a thick build-up in the drain line. There was still some of the white substance left around the flange. Substance most likely got washed down further into the sewer line possibly building up and blocking drain, causing frequent clogs on toilet. The te

Customer is searching for a plumber for repair of a leaking washing machine. Upon arrival, the technician found x2 leaking boiler valve (hot/cold) for washing machine. Was able to cut both out and press in new boiler valve. Turned water on and tested for leaks. Everything is back to working order at this time. Bled air off of lines as well.

Customer is searching for a plumber to set a tub drain for a bathroom remodel. Upon arrival the technician set the tub drain for tile shower pan. Installed no caulk drain on the bottom of shower pan and set pan in place and secured drain. Customer also needed a new shower valve installed. Shut off water, drained down system and cut out old shower valve. Installed new delta rough in valve and verified proper operation. All else working properly at this time. Came out to finish installing shower trim along with replacing strainer in drain with black one. Was going to install vanity top but found it was an under-mount style which would require 24 hours of cure time also along with the fact that current one was broken out do box. Customer will contact us when they’re ready to move forward. Also went to set toilet and after setting found there was a crack in the tank, left quote to replace and customer will let us know if they want us replace; did not charge for reset. Returned 8/30/24 and

2. Customer is searching for a plumber due to a clogged sink drain. Upon arrival the technician discovered the clogged B-sink drain. The trap and stopper assembly were obstructed by sludge. The technician cleaned them out removing the sludge. The drain line over to the main was also cleared. 5/16” Cable 3’-5’ Sludge. The technician reinstalled all parts, and filled and dumped the sink several times. The sink is draining properly. The work area was cleaned by the technician before departing.

Customer is searching for a plumber to replace a faucet. Upon arrival the technician shut off water and replaced both shut offs to the sink. The old faucet was replaced with Delta chrome three-piece faucet. Additionally, new supply lines were installed. The technician secured all connections and turned the water back on. Cycled water through faucet and drain to verify there weren’t any leaks. No leaks were found. All equipment is working properly at this time. The technician also removed and retightened handles on faucet that was just installed. Reassembled and verified that handles weren’t loose. Faucet is operational at this time.

Customer is searching for a Drain Cleaning professional due to a possible break in the line. The technician arrived to camera potential broken footing tile Accessed through sump pit in basement under stairs Headed north first found break in tile about 20’ out, found corrugated pipe due to new addition of house made it only 1’ around corner Located on north east corner of the house on new addition Came back headed south could not get around corner Located on south east corner of house in line with the front door Cleaned up work area. Video footage is uploaded to Ridgid Connect

Customer is searching for a Drain cleaning professional due to a clogged toilet. The technician arrived to clogged toilet in basement apartment. Found ejector pump to not be working Removed ejector lid and removed lots of grease from float and side walls Flushed stool and ran large amounts of water to ensure proper drainage

Customer is searching for a furnace repair professional due to smelling gas when they turn the furnace on. Upon arrival. The technician found that the condensate trap completely clogged and inducer motor making a loud rattling noise. The technician cleaned the trap, checked inducer capacitor and made sure there is no obstruction on the flue pipe and or inside the inducer compartment. The unit is now closing the pressure switch and reaching set temperature. But the inducer motor needs to be replaced before it fails completely, however, due to age of the unit (34 years old) the technician recommends replacing the unit.

Customer is searching for a furnace repair professional due to wall heater not heating. Upon arrival the technician found wall heater not operating. The gas was shut off. Turned the gas on and tried lighting the pilot but the spark igniter button wasn’t sparking. Lit the pilot with a match but the flame was not burning on the thermocouple. Cleaned the thermocouple and adjusted the pilot so the flame was burning on the thermocouple and the pilot stayed lit. Tested system operation several times and everything ran correctly. At this time the system is operating properly.

Customer is searching for a plumber to address shower pipes that seem to be banging around. Upon arrival the technician inspected the shower pipes in the upstairs bathroom and discovered some movement. Determined much of the movement is due to pex piping behind wall but that tightening diverter to wall could potentially eliminate some of that movement (diverter leaks when shower is running so quoted replacing it). To make any further adjustments would require cutting into wall behind shower which customer is declining to do at this time. The technician will be obtaining a requested quote for repair of hot/cold manifold where heavy corrosion is showing up.

Customer searching for HVAC contractor due to possible air pollutants in the HVAC ductwork. Upon arrival the technician checked for any sort of issues with HVAC system or ductwork that could be causing high VOC readings and customers allergies. Checked humidity levels in ductwork, blower condition, coil condition, what rooms return ductwork is in, and checked for leaks of refrigerant in evap coil. I did not notice anything out of the ordinary with the HVAC system, everything was operating correctly and clean.

Customer is searching for a water heater repair professional due to water being cloudy. Upon arrival the technician drained and flushed water heater due to water being cloudy; in doing so, the technician also had to replace drain valve with full port valve so heater could drain. After draining was still having the same issue in hot side likely meaning tank has severe scale build up and recommend replacement to correct issue. Heater is still functioning properly beyond that at this time.

Customer is searching for plumbers near me to diagnose a sump pump issue. Arrived to diagnose sump pump making weird noise. Customer mentioned we were just out here and replaced the old pumps and now one of the new ones weren’t working Customer has two sump pumps. One next to crawl space window and one further back into the crawl the one next to window was working allowing crawl space to not flood and allowing technician to crawl in and trouble shoot the other pump. Upon arrival the pump was stuck on and spraying a lot of water out of the side of pump. The float switch got stuck from Styrofoam debris getting in between the pump and float switch. The casing of the pump had split apart and was full of gravel. Technician had to run to shop to get a replacement pump Returned with new pump and removed old pump. Removed about 30 handfuls of gravel from sump pit Reset block in bottom of pit and sump pump pedestal and cleared all rock from block and pedestal in attempt to prevent roc

Customer is searching for a Plumber due to a leaking faucet. Upon arrival, the technician performed quoted work. Replaced fill valve, customer supplied flapper, and supply line. Secured connections and flushed several times. Checked for leaks. All working properly at this time.

Customer is searching for a plumber to set a tub drain for a bathroom remodel. Upon arrival the technician set the tub drain for tile shower pan. Installed no caulk drain on the bottom of shower pan and set pan in place and secured drain. Customer also needed a new shower valve installed. Shut off water, drained down system and cut out old shower valve. Installed new delta rough in valve and verified proper operation. All else working properly at this time. Came out to finish installing shower trim along with replacing strainer in drain with black one. Was going to install vanity top but found it was an under-mount style which would require 24 hours of cure time also along with the fact that current one was broken out do box. Customer will contact us when they’re ready to move forward. Also went to set toilet and after setting found there was a crack in the tank, left quote to replace and customer will let us know if they want us replace; did not charge for reset. Returned 8/30/24 and

Customer is searching for AC repair near me to address several system faults with their HVAC unit. Upon arrival the technician was able to see that the system was showing several different faults. Faults were reset and power cycled. Both times the faults instantly reappeared. A return visit during normal hours will be scheduled to enable communication with tech support. The unit was left powered off and the fan running. No charge today. Return Visit: Technician found the system not cooling upon arrival. Multiple drive errors were discovered on the CDA and comfort control. A new drive was ordered. The drive is under warranty. Subsequent visit for replacement: The technician arrived and replaced the drive. The air filter and refrigerant charge (CDA) were also inspected. The system is functioning properly at this time.

Customer is searching for AC Repair Near Me for a problem with their thermostat. Upon arrival the technician found the thermostat would not turn on, even with new batteries. Tried swapping the battery case with the other thermostat and it still wouldn’t turn on. The thermostat is wireless so it is only powered by batteries. The thermostat is bad and needs replaced. I ordered a new MHK2 kit from Trane under PR 12705, they said it could be delivered tomorrow. Quoted $558.04 for the repair. Only collected dispatch fee today. 6/5/24 Returned and replaced thermostat. Set it up for the equipment and tested operation. Everything ran correctly, at this time the system is operating properly.

Customer searching for Air conditioning repair due to system not cooling. Upon arrival the technician found the system completely empty of refrigerant. A previous technician had recharged the system the night before. This technician pressurized the evaporator coil and line set and found the leak in the evaporator coil. The customer was quoted $1,827.33 to replace the coil. Collected dispatch and leak search fee today. Customer is going to speak with the Replacement Division manager about quotes for replacing the system.

Customer is searching for a furnace repair professional due to unit not heating home. Upon arrival the technician found the system not heating. Found the control board not lit up with a 24V present. Found a bad control board. Found that the rain gutter installed earlier this year was most likely not installed high enough to be able to divert the condensate away from the furnace, possibly causing the control board to fail again. Replaced control board. After replacing the control board, I found an E14 error on the control board (personality module fault). Ordered personality module. This repair will be covered by the Lanz Service Warranty and manufacture warranty. 10/24/2024 Replaced personality module. Tested the system in all stages of heating.

Customer is searching for a Drain professional due to a backed-up sewer line. The technician arrived to investigate backed up sewer on new home. Used sewer camera to investigate problem because line was not currently backed up. Found the line to have a blue conduit through it and the sewer line broken. Located and traced the sewer line. Line is marked with pink paint and pink flags. This was a very difficult locate and took extra time due to heavy interference from a large power line underground. It was necessary to use two different locating devices to verify the location of the damage. After the line increases in diameter near the power box the sewer is under water, further complicating the locate process. It is possible that this sewer is angled down but I can’t be sure. Videos uploaded to Ridgid Connect.

Customer is searching for a Drain professional due to a clogged shower drain. The technician arrived to a clogged shower drain. Rodded line to clear the blockage. 5/16 cable was run for 20 feet. Hair caused blockage. Ran water for several minutes to assure proper drainage. Also rodded line for the floor drain and flushed with a bucket water. Checked the unit elbow for leaks as well.

Customer is searching for a Drain cleaning professional due to clogged drains in two showers. The technician arrived to clogged back-to-back showers. Attempted to clear line but the cable would not go the correct direction. Cable would go across to unit5 and up the vent. Cast iron Double wye needs to be removed, as the exhaust it is rusted shut. 5/16 cable used. Plumbing scheduled for 9/3/24. 9/3/24 Technician arrived to replace cast iron double wye and sections of cast iron pipe. Cut out wye and horizontal section of cast iron. Cut ceiling above shower in adjoining apartment to get access to section of cast iron. Cut out and removed cast iron trap and section of pipe. Replaced all with pvc. Primed and glued all connections and ensured no leaks. Job is complete.

Customer is searching for plumbers near me to diagnose a sump pump issue. Arrived to diagnose sump pump making weird noise. Customer mentioned we were just out here and replaced the old pumps and now one of the new ones weren’t working Customer has two sump pumps. One next to crawl space window and one further back into the crawl the one next to window was working allowing crawl space to not flood and allowing technician to crawl in and trouble shoot the other pump. Upon arrival the pump was stuck on and spraying a lot of water out of the side of pump. The float switch got stuck from Styrofoam debris getting in between the pump and float switch. The casing of the pump had split apart and was full of gravel. Technician had to run to shop to get a replacement pump Returned with new pump and removed old pump. Removed about 30 handfuls of gravel from sump pit Reset block in bottom of pit and sump pump pedestal and cleared all rock from block and pedestal in attempt to prevent roc

The technician arrived to diagnose a toilet leaking at the base. Customer said they used toilet 6 or 7 times and the toilet clogged. After toilet clogged it started leaking at the base again indicating that the clog possibly pushed the wax ring out. Pulled toilet and found wax ring rolled back from flange indicating when the toilet backed up it pushed the wax ring away from flange. Installed new jumbo wax ring and set toilet. Turned water in to toilet and put dye tablets in tank. Once tank water was blue flushed the toilet 10 times and saw no blue water leak from base indicating the wax ring is making a proper seal. Customer mentioned that toilet backs up often. When resetting the toilet the first time found white sticky substance leaving a thick build-up in the drain line. There was still some of the white substance left around the flange. Substance most likely got washed down further into the sewer line possibly building up and blocking drain, causing frequent clogs on toilet. The te