Monticello, IL

Arrived to diagnose sump pump. 4” + of water in basement Existing pump was not able to pump water out fast enough and was beginning to fail Replaced existing pump with Liberty 237 Once new pump was installed technician could see water level going down Temporarily hooked up a piece of 1 1/2 pvc on the outlet outside to get water further away from house Technician stayed for a while to ensure pump was draining good Customer has questions about his battery backup system and pump in the back yard. Technician was not able to answer those questions and recommended a senior technician to come out to trouble shoot back up pump and help explain the system. Lead sent to underground for burying sump line through the yard into the ditch for better drainage and ensuring water won’t be coming back into the house after it’s pumped out. Customer also has a very shallow sump pit. Technician recommended possibly replacing pit with a deeper pit to make flooding less likely to happen. New pum

Customer is searching for a Plumber due to a leaking faucet. Upon arrival, the technician performed quoted work. Replaced fill valve, customer supplied flapper, and supply line. Secured connections and flushed several times. Checked for leaks. All working properly at this time.

Customer is searching for a plumber to address shower pipes that seem to be banging around. Upon arrival the technician inspected the shower pipes in the upstairs bathroom and discovered some movement. Determined much of the movement is due to pex piping behind wall but that tightening diverter to wall could potentially eliminate some of that movement (diverter leaks when shower is running so quoted replacing it). To make any further adjustments would require cutting into wall behind shower which customer is declining to do at this time. The technician will be obtaining a requested quote for repair of hot/cold manifold where heavy corrosion is showing up.

Customer is searching for AC repair near me to address several system faults with their HVAC unit. Upon arrival the technician was able to see that the system was showing several different faults. Faults were reset and power cycled. Both times the faults instantly reappeared. A return visit during normal hours will be scheduled to enable communication with tech support. The unit was left powered off and the fan running. No charge today. Return Visit: Technician found the system not cooling upon arrival. Multiple drive errors were discovered on the CDA and comfort control. A new drive was ordered. The drive is under warranty. Subsequent visit for replacement: The technician arrived and replaced the drive. The air filter and refrigerant charge (CDA) were also inspected. The system is functioning properly at this time.

Customer searching for Air conditioning repair due to water leaking from the unit. Upon arrival the technician found a large area in a storage closet was wet where the flooring was soaked all the way through. It is difficult to determine at this time, whether the condensation line is leaking or the evaporator coil drain pan is cracked. Recommended replacing the first section of drain line through the floor and inspecting evap coil. Checked system pressure to see if EVAP coil was freezing and thawing out causing the large amount of water, system may be low on R-22. Also recommend a full system tune up to determine this. Will need another tech to come out with me to make repair. Will call to schedule.

Customer searching for Air conditioning repair due to system not cooling. Upon arrival the technician found the system completely empty of refrigerant. A previous technician had recharged the system the night before. This technician pressurized the evaporator coil and line set and found the leak in the evaporator coil. The customer was quoted $1,827.33 to replace the coil. Collected dispatch and leak search fee today. Customer is going to speak with the Replacement Division manager about quotes for replacing the system.

Customer is searching for a plumber to address shower pipes that seem to be banging around. Upon arrival the technician inspected the shower pipes in the upstairs bathroom and discovered some movement. Determined much of the movement is due to pex piping behind wall but that tightening diverter to wall could potentially eliminate some of that movement (diverter leaks when shower is running so quoted replacing it). To make any further adjustments would require cutting into wall behind shower which customer is declining to do at this time. The technician will be obtaining a requested quote for repair of hot/cold manifold where heavy corrosion is showing up.

Customer is searching for a plumber due to a smell coming from a pipe in the basement. Upon arrival customer had a complaint of a smell coming from the entry way of his house where we previously abandoned an old water line in the slab and re routed but did not cap off abandoned line. Smell could be coming through there from old stagnant water or possible drain pipe leak. Capped off water line for customer if smell continues we will investigate the drain lines. All else working properly as it should at this time.

Customer is searching for a Plumber due to a leaking faucet. Upon arrival, the technician performed quoted work. Replaced fill valve, customer supplied flapper, and supply line. Secured connections and flushed several times. Checked for leaks. All working properly at this time.

Customer is searching for plumbers near me to diagnose a sump pump issue. Arrived to diagnose sump pump making weird noise. Customer mentioned we were just out here and replaced the old pumps and now one of the new ones weren’t working Customer has two sump pumps. One next to crawl space window and one further back into the crawl the one next to window was working allowing crawl space to not flood and allowing technician to crawl in and trouble shoot the other pump. Upon arrival the pump was stuck on and spraying a lot of water out of the side of pump. The float switch got stuck from Styrofoam debris getting in between the pump and float switch. The casing of the pump had split apart and was full of gravel. Technician had to run to shop to get a replacement pump Returned with new pump and removed old pump. Removed about 30 handfuls of gravel from sump pit Reset block in bottom of pit and sump pump pedestal and cleared all rock from block and pedestal in attempt to prevent roc

Customer is searching for a water heater repair professional to replace a water heater. The technician arrived to replace the water heater (40-gallon natural draft/ NG). Had to disconnect humidifier bypass to get access along with removing water meter. After doing so placed new heater into closet. Added in shutoff for hot water heater. Replaced shutoff valve for humidifier due to old one being a saddle valve. Reconnected gas. Turned gas na seats Ron and tested for leaks and bled air. Verified everything is working properly. Everything is back to working order at this time.

Customer is searching for a water heater repair professional due to the water heater not working. Upon arrival, the technician checked out tankless water heater. Water heater did not have any error codes showing and appeared to be working at the time. Customer stated that water heater was going in and out and they had to reset it several times to get hot water. Pulled intake screen found that air intake was completely clogged not allowing unit to breathe. Cleaned off filter and re installed. Removed condensate trap found that condensate was extremely dirty and seemed to be clogged as well. Cleaned and re installed. Removed all other screens and intake filters. Cleaned and re installed. Return line filter had rust and calcium deposits. But intake filter was clean. Turned on water cycled unit and ran for several minutes. Water was coming out with a rusty tent at first and started to clear up. The water heater is on and working re circulation pump has excessive noise when running. Which c

Customer is searching for a Drain professional due to a backed-up sewer line. The technician arrived to investigate backed up sewer on new home. Used sewer camera to investigate problem because line was not currently backed up. Found the line to have a blue conduit through it and the sewer line broken. Located and traced the sewer line. Line is marked with pink paint and pink flags. This was a very difficult locate and took extra time due to heavy interference from a large power line underground. It was necessary to use two different locating devices to verify the location of the damage. After the line increases in diameter near the power box the sewer is under water, further complicating the locate process. It is possible that this sewer is angled down but I can’t be sure. Videos uploaded to Ridgid Connect.

Customer is searching for a furnace repair professional due to system not working. Upon arrival the technician found the furnace not running & presenting E2.2 alert on the control board (exceeded to tries not holding flame) I performed the precision tune up in heating mode. Inspected, tested and cleaned all, the system components as needed. It seems like due to dirty sensor the IFC wasn’t receiving proper flame signal. I tested operations in 1st & 2nd stage with the system operating properly and reaching set temperature.

Customer is searching for a furnace repair professional due to the pilot light not staying lit. Upon arrival the technician found the furnace not heating. The pilot light was not lit. The technician cleaned pilot assembly. Flame rolling out after cleaning the pilot assembly. Cleaned burners and heat exchanger. Inspected air filters. Unit is working properly at this time.

Customer is searching for a furnace repair professional due to unit not heating home. Upon arrival the technician found the system not heating. Found the control board not lit up with a 24V present. Found a bad control board. Found that the rain gutter installed earlier this year was most likely not installed high enough to be able to divert the condensate away from the furnace, possibly causing the control board to fail again. Replaced control board. After replacing the control board, I found an E14 error on the control board (personality module fault). Ordered personality module. This repair will be covered by the Lanz Service Warranty and manufacture warranty. 10/24/2024 Replaced personality module. Tested the system in all stages of heating.

Customer is searching for a plumber due to a clogged sink drain. Upon arrival the technician discovered the clogged B-sink drain. The trap and stopper assembly were obstructed by sludge. The technician cleaned them out removing the sludge. The drain line over to the main was also cleared. 5/16” Cable 3’-5’ Sludge. The technician reinstalled all parts, and filled and dumped the sink several times. The sink is draining properly. The work area was cleaned by the technician before departing.

Customer is searching for a plumber to replace a faucet. Upon arrival the technician shut off water and replaced both shut offs to the sink. The old faucet was replaced with Delta chrome three-piece faucet. Additionally, new supply lines were installed. The technician secured all connections and turned the water back on. Cycled water through faucet and drain to verify there weren’t any leaks. No leaks were found. All equipment is working properly at this time. The technician also removed and retightened handles on faucet that was just installed. Reassembled and verified that handles weren’t loose. Faucet is operational at this time.

Customer is searching for AC repair near me to address several system faults with their HVAC unit. Upon arrival the technician was able to see that the system was showing several different faults. Faults were reset and power cycled. Both times the faults instantly reappeared. A return visit during normal hours will be scheduled to enable communication with tech support. The unit was left powered off and the fan running. No charge today. Return Visit: Technician found the system not cooling upon arrival. Multiple drive errors were discovered on the CDA and comfort control. A new drive was ordered. The drive is under warranty. Subsequent visit for replacement: The technician arrived and replaced the drive. The air filter and refrigerant charge (CDA) were also inspected. The system is functioning properly at this time.

Customer is searching for an HVAC contractor due to a furnace that is not turning on. Upon arrival, the technician found that there was a pressure switch error. It was apparent that the inducer motor was seized. The technician barely touched inducer and it took off running. Furnace fired up and is operating properly at this time.

Customer searching for Air conditioning repair due to system not cooling. Upon arrival the technician observed that the system was off. The customer explained that it just didn’t seem to be cooling. Upon running the system, the fan and motor were working but it did not cool. Delta t was only 4 degrees. Refrigerant pressures were checked and they were low at 20 and 141. Superheat was 76, subcooling was 2, evaporator temperature was -6 degrees. Options were discussed with the customer and they decided to get an estimate for replacement since it is at least 15 years old and is an R22 unit. An appointment was set up for an estimate.

Customer searching for Air conditioning repair due to system not cooling. Upon arrival the technician found the system completely empty of refrigerant. A previous technician had recharged the system the night before. This technician pressurized the evaporator coil and line set and found the leak in the evaporator coil. The customer was quoted $1,827.33 to replace the coil. Collected dispatch and leak search fee today. Customer is going to speak with the Replacement Division manager about quotes for replacing the system.

Customer is searching for a water heater repair professional to replace a water heater. The technician arrived to replace the water heater (40-gallon natural draft/ NG). Had to disconnect humidifier bypass to get access along with removing water meter. After doing so placed new heater into closet. Added in shutoff for hot water heater. Replaced shutoff valve for humidifier due to old one being a saddle valve. Reconnected gas. Turned gas na seats Ron and tested for leaks and bled air. Verified everything is working properly. Everything is back to working order at this time.

Customer is searching for a plumber due to a smell coming from a pipe in the basement. Upon arrival customer had a complaint of a smell coming from the entry way of his house where we previously abandoned an old water line in the slab and re routed but did not cap off abandoned line. Smell could be coming through there from old stagnant water or possible drain pipe leak. Capped off water line for customer if smell continues we will investigate the drain lines. All else working properly as it should at this time.

Customer is searching for a plumber to address shower pipes that seem to be banging around. Upon arrival the technician inspected the shower pipes in the upstairs bathroom and discovered some movement. Determined much of the movement is due to pex piping behind wall but that tightening diverter to wall could potentially eliminate some of that movement (diverter leaks when shower is running so quoted replacing it). To make any further adjustments would require cutting into wall behind shower which customer is declining to do at this time. The technician will be obtaining a requested quote for repair of hot/cold manifold where heavy corrosion is showing up.