Blog

Blog

Google Rating

4.9

Based on 2946 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

19:44 19 Jul 26

16:27 18 Jul 26

21:33 17 Jul 26

20:23 17 Jul 26

Very knowledgeable representative. He walked me through step-by-step what needed to be done and the cost. I will definitely be using Lanz from now on. Price was also reasonable.

Steve Piper

15:40 16 Jul 26

eric thorsland

15:38 16 Jul 26

Great service, right on time and really went the extra mile. Recommend 100%.

Edgar Headley

01:08 15 Jul 26

Great service repaired ac unit

Carolyn Fitch

20:22 14 Jul 26

Our G. Disposal was dead. Kyle diagnosed problem quickly and installed a new one all in under one hour. Great job!

Gale Jacobsen

20:45 13 Jul 26

Great customer service. Tech was we knowledgeable and answered questions

Nigel Yin

14:19 13 Jul 26

If you have an emergency. These are the people to call! Shannon from the drain cleaning team was on-site during a weekend in less than an hour of calling. Fixed up front pricing and no extra charge for off hour work. Got in and out in an hour.Additionally, for their plumbing team make sure you advocate and make sure they put in their notes what you asked for.

Stewart Lang

15:52 12 Jul 26

Ace Investors

20:27 11 Jul 26

I contacted Lanz because I was considering installing up to four mini-split air conditioners on the second floor of my rental house after the tenant asked whether I could have them installed because the upstairs felt too warm.Lanz promptly sent Ty to inspect the house, measure the rooms, and provide an estimate.Instead of immediately preparing a quote, Ty first noticed that several of the upstairs vents were closed. That alone would certainly reduce the airflow from the central air conditioning system. To make sure nothing else was wrong, he carefully inspected the existing HVAC system, checked the attic and ductwork, and measured the temperatures upstairs, downstairs, and outdoors. After a thorough inspection, he concluded that the air conditioning system was working properly and that there was no need to install additional mini-split units.This was a very pleasant surprise.Over the years, I have had several HVAC technicians from different companies inspect various issues at my rental properties. Too often, I have been told that I needed to replace expensive equipment, with estimates ranging from several thousand dollars to well over $10,000. Later, I would ask a handyman to take another look, and in several cases, a simple repair solved the problem and the HVAC system worked perfectly again.Because of those experiences, I truly appreciated Ty's honesty. He could have simply given me a large estimate for installing four new mini-split systems. Instead, he took the time to carefully evaluate the house and honestly told me that I didn't need them.On top of that, even though he spent quite a bit of time evaluating the house, I wasn't charged anything for his visit.That gave me confidence that he was looking out for my best interests, not just trying to make a sale.I'd like to say that Lanz is lucky to have someone like Ty working for them. But perhaps Lanz deserves the credit as well. If Ty's honesty reflects the way Lanz trains its employees, then they have built a company that values integrity over making a quick sale.For that reason, I will definitely call Lanz again whenever I need an honest HVAC inspection or advice. It is refreshing to find a company that truly puts the customer's interests first and values honesty and professionalism.Thank you, Ty, and thank you, Lanz!

Edward Perry

17:11 11 Jul 26

Repairman arrived in time, told me up front what the total cost would be and did the work in a neat and timely manner.

Karen

17:05 11 Jul 26

Joanne Haynes

15:48 11 Jul 26

I thought I had a blocked sump pump, some nasty-looking sludge in the basement and some standing water but not a flood, so no emergency, right?It turned out to be a blocked sewer line that was adding water to the basement every time I took a shower, did the dishes, etc, etc……Shannon came within an hour of my after-hours call to Lanz, and spent two hours in the dark in my mosquito-infested driveway restoring my ability to use water. He was pleasant (“They’ll only itch for a little while”) professional, and patient and clear with his answers to all my questions. I appreciate Shannon in particular and would definitely call Lanz again.

tom kelley

18:51 09 Jul 26

Sweta Shah

18:25 09 Jul 26

Dan Crede

17:54 09 Jul 26

Terry from Lanz was awesome!He diagnosed the problem with our dishwasher and fixed it fast.Thank you!!

Allan Chase

14:20 09 Jul 26

Prompt, polite, and professional. My appointment was scheduled quickly, they arrived on time, and were in and out in about an hour. The only thing that concerned me was having to wait for a call back to schedule the appointment, but even that was quicker than expected.

Johnny Moon

20:08 08 Jul 26

Our tech was great. He definitely knew what he was doing. Courteous, respectful, and communicated what he saw and what he was doing. Very impressed with him. So much so that we decided to sign up for the service plan and also scheduled another service to replace our two bathroom and kitchen sinks this Friday. Yes it was priced more than we liked but it was not out of line compared to everyone else.

karen foster

21:10 07 Jul 26

Very professional install of new furnace and central air. Employees were courteous and knowledgeable about their job. Cleaned up work area great and willing to explain in detail about new system. Definitely recommend Lanz!

Geethani Gunasena

19:29 07 Jul 26

We ssked to check our sewage pump, and he did an excellent work

michael Hunter

16:17 07 Jul 26

Leslie Young

14:39 07 Jul 26

This company was amazing! We waited all day for another company. We reached out to this company and they came out quickly. Great service, great price. They even volunteered to fix another item on our list. Thank you for great service!

Clay Harden

20:53 06 Jul 26

Skyler was here within 40 minutes of me calling Lanz. He was courteous and informative. 40 minutes later my sink is fixed. Price was ok and clearly communicated. Great job!

Darren Bodine

17:06 03 Jul 26

Victor did a great job. Found a problem to our system and fixed it very quickly. Actually came in below his original estimate. Very professional and great communication with me.

Bruce Hemminger

21:34 02 Jul 26

My reply yesterday was odd. The 5 star rating was valid gor this weeks visit by Lanz. The issues were from 6 months ago..Very satisfied with Lanz and people!

LeadByXample

21:12 02 Jul 26

Review for Zach (HVAC Technician):⭐⭐⭐⭐⭐ Highly recommend!Zach was outstanding during our recent HVAC service call. He was incredibly thorough, efficient, and knowledgeable — quickly diagnosing the issue and resolving it completely.Even in the middle of this brutal heat wave, he stayed focused and stuck with the job until everything was working perfectly. What really stood out was how cheerful and positive he remained the entire time, which made a stressful situation much easier.If you need reliable, professional HVAC service, Zach is the guy to call. Thank you for the excellent work!— Dwayne10 out of 10!

Lisa Wakeland

19:01 02 Jul 26

Lanz came the same day I called, even during the heat wave. The first tech came and got the air conditioner going. The next day it quit again, so I called back and they again came the same day. It's been working since the second tech left our home. I truly appreciate their prompt service and friendly techs.

Sebastian and Jennifer

16:35 02 Jul 26

Victor came an assessed our geothermal unit that wasn’t working. He gave us great advice and his knowledge and guidance is very much what we needed! Thank you Victor & Lanz.

M “Glorydefined3” B

00:10 02 Jul 26

Well, my heater system went out in December 2025. I needed a heater replaced, it could not be repaired, I was told by Lanz, then I was told the heater cannot be replaced without replacing an air conditioning system as well at the same time. They said don't worry, you're pre-approved and there's no interest for 5 years. I paid $12,600 to have a heater and air conditioning unit replaced, December 2025! I had heat again so I had peace of mind, but I have 2 jobs now. The air conditioning started going on in May, someone came out and checked it in May and said it was great, running great. Here we are, June 30th yesterday. I had thermostat set at 72, I came home 7:30 in the evening from my second job, and it was 78° inside... called lanz, someone came out said he thinks there's a part that was put on, that really wasn't necessary. He was waiting for the part. NO EXPLANATION ON THIS PART UNNECESSARILY THERE! Someone will call me when it comes in. A kid came out because when I came home today, July 1st, it was 76 at 2:30 this afternoon, he said there is a hose like thing sitting on top of unit has no cap, he doesn't know why but it doesn't have a cap so outside air is coming in, again he's unsure why they didn't put a cap on it! Thats two issues now he states since the installation in this 'brand new' unit. he also said he was reaching out to his supervisor for assistance and waiting on the other part but it should start cooling off soon.The part will be here tomorrow and they would contact me to install it. He left over an hour ago, it was 78° now, 6:45. It is 81°. I asked him what I should do before he left, if it gets warmer?And he said , yeah , I really don't know he then recommended I get a humidifier!

Tammie Redenbaugh

00:09 02 Jul 26

Steven Bradley

18:53 01 Jul 26

Young man went straight to work, took care of the problem, very professional and quick, appreciate it thank you.

jeretta mabry

02:17 01 Jul 26

Our Lanz experience was the best! Our hot water heater gave out and they were available the next morning to replace it. Kyle and Brennan did an amazing job. Very professional and knowledgeable! I highly recommend them!

Cindi Norton Williams

22:03 29 Jun 26

Same day service on a Saturday is always a plus. They corrected the problem within minutes and thank goodnes!s I now have AC for this heat wave.

Brooke Didier Starks

20:42 29 Jun 26

We have used Lanz for service on our geothermal system for over a decade. They are responsive, fairly priced and the technicians explain well. We called again today after our system failed to keep up with the heat and someone was on site within hours! Thank you Lanz!

Cindy Milazzo

14:58 29 Jun 26

A lifesaver!They explained everything, efficient, and very responsive to our emergency!

GJ Pate

22:14 28 Jun 26

Very responsive and professional.

Megan

21:01 28 Jun 26

This is a company that does quality work at a fair price, with honesty and integrity. The consultant and service tech were respectful and not pushy. Highly recommend.

Carol Horton

20:50 26 Jun 26

This is the place to call for excellent service and information. Ty was especially accommodating with his professionalism and patience.

Renee Seymour

18:33 25 Jun 26

Great service, prompt and very diligent. I give them the highest recommendation.

Jake Kiser (Bombey93)

17:30 25 Jun 26

I had water backing up and leaking out from underneath my trailer. I had LANZ come out to inspect to see what the cause was. They were able to identify the cause as a break and made recommendations for the repair. They were professional and courteous the whole time, even willing to explain everything they found in detail. I highly recommend Lanz to anyone.

Sue Wedig

22:39 23 Jun 26

Technician was friendly and informative

Amy Weber

14:04 23 Jun 26

Lanz has managed a few jobs for us.They did great on a remodel and in the process caught a problem on the crawlspace that we would never have seen. Most recently they came out for more adventures with our old house's original plumbing. They are timely, courteous, and do great work.

Mary Timmons

03:19 23 Jun 26

Susan Bonner

15:03 22 Jun 26

Our two techs did a fantastic job installing our new water heater, checking our sump pumps and replacing a corroded pipe. Well done from start to finish.

Mark Gale

13:39 22 Jun 26

kimberly kamp

00:25 20 Jun 26

Fast friendly service!! When I say “FAST” I mean FAST!I called the office and told them there was a problem with my HVAC and there was a service tech here within an hour and a half! I love when a company actually cares about their customers!

Georgette Fisher

19:50 19 Jun 26

Skylar came in assessed the problem and got right to work. I was impressed with the job he did and his attitude. He gave me some tips to repair the leaks and was very polite

Linda Borowiak

18:38 19 Jun 26

Installers were hard working and efficient. All employees from Lanz that I dealt with were courteous and answered all questions respectfully.

Richard Gault

01:02 19 Jun 26

Jeffrey Hoover

21:42 18 Jun 26

Mandi Headley

15:10 18 Jun 26

We have the Blue Comfort Family plan, so we are already comfortable with the work Lanz does. With the regular maintenance it was found that a capacitor in the furnace and a/c unit needed replaced. Matthew and Brian were able to replace them just a few days after and at a very reasonable price. Highly recommend!!

Courtney Faulhaber

16:39 17 Jun 26

Everything was great from scheduling to the service. The technician was on time and polite, they even wore shoe covers. They also took the time to explain what they were going to do and what we should continue to do in the future.

Greg Colby

13:32 16 Jun 26

Technician came unprepared. Spent have of his time on phone - looked like he was googling what to do. Tried to upsell unnecessary items. Stated they had to completely purge refrigerant before adding more (you don’t). Did not bring refrigerant with him even though the need for it was the main reason Lanz was called. Tech stated he would have the office call to make a new appointment to add refrigerant- have yet to hear from them (it’s been 5 days).

Gregory Khachaturian

13:11 16 Jun 26

Maureen Paden

06:46 16 Jun 26

Sridhar Seshadri

14:17 15 Jun 26

Air quality measures

Rita barcus

19:47 14 Jun 26

We had a maintenance visit scheduled for 6/9/26, before Lanz arrived midday our AC quit cooling…how lucky or unlucky were we?! Unfortunately it wasn’t repaired this day, bummer for sure, but first thing the next day, we received a call from Lanz that they had a tech on the way! It took some time but our AC was cooling again!! As every other visit Lanz has made to our house, they gave us Outstanding service in every aspect. This time, the tech never gave up, and he eventually found our problem. We haven’t had anymore problems. We appreciate every Lanz tech that has serviced our home, they have been outstanding, thank you!!

Meredith Darling

20:14 13 Jun 26

Everyone I’ve spoken with has been very helpful. Victor, who came to diagnose the issue with our HVAC, was so patient, kind and, communicative! Thank you!

George Warner

23:53 12 Jun 26

Called and got an estimate took several days to receive it. Told them a date to start after. Didn't hear from you until I sent a email. Thought you should have had better communication. Installers were great but one piece was cracked and they had to come back and didn't know how long it would take to get new piece. Last we paid our bill but Lanz didn't subtract our down payment. I had to call to get it fixed and instead of credit to my card you are going to send a check. I think Lanz needs better communication with the customer. The price was a little high I think but I know with everything going up it is hard. But the installers were very good and clean. They did a great job.

Rafael Villalon

20:44 12 Jun 26

Pin hole in hot water line. Lanz came out the same day and fixed it at a great price. Such a relief to have service like this in town.

Vidya Iyer

21:58 10 Jun 26

Taylor Freeman

19:14 10 Jun 26

They were quick and efficient with great communication. Will definitely use them in the future. Josh was great.

Nancy Mccowen

19:02 10 Jun 26

Gerald was very friendly knowledgeable and efficient. I really appreciate the work that he did to replace the toilet.

Eric Rittman

13:15 10 Jun 26

Mike Mooney

00:01 09 Jun 26

Lanz is a company to trust in. Being a person with years of general "contracting" and minor repairs, I recognize and differentiate between B/S and the ones who get the job done expeditiously with reasonable prices. I don't normally give public reviews but when warranted.Arrived home to find about and inch of water in basement from an older galvanized water pipe spraying H2O ! Uuugh! Immediately shut wster line off to prevent further accumulation. At that time didn't have the 4' copper piping handy to replace and fix so called Lanz. Within 1.5 hrs Jessie came out and replaced the water line. He wasn't much of chit chat guy, okay with that though....he's one who gets the job done professionally, timely and would again highly recommend Lanz for any heating, plumbing needs! I don't give these recommendations lightly, as am very particular about contractors. No "b/s"...they get it done in a timely fashion, cleaned up any mess of repair and without gouging the customer.Great job Jessie and Lanz!

Ryan Seip

00:00 08 Jun 26

Hannah Romoser

20:30 07 Jun 26

Fast, quick and efficient. Emergency response was amazing. Absolutely no complaints. Jeremy is an asset to the company. Highly recommend!!

Lisa Mccallister

16:56 07 Jun 26

Kimberly Breckenridge

14:18 06 Jun 26

Great job! Prompt! Informative

Emily Massullo

22:25 05 Jun 26

Neat, tidy, timely & they know what they’re doing. Excellent service.

K Slag

21:05 05 Jun 26

Had a leak on refrigerator/ice maker shut off valve at my home. Thought the valve was going to need replaced. It was just a loose nut.I didn't even know those valves had nuts that could come loose. An easy fix. Avoiding a costlier repair.

William Maynard

21:13 04 Jun 26

Matthew Heiser

19:58 04 Jun 26

Robert Davies

17:43 03 Jun 26

They responded immediately on the weekend and the staff were very friendly and professional.

Greg & Bonnie Swango

15:43 03 Jun 26

Great response time and our problems were fixed.

Virgil Niles

15:21 03 Jun 26

My problem was the old cast iron septic line had internal scale that had fallen down and created a plug and I had the toilet off so all they had to do was check it with the camera they ran an auger through cleaned out the mess checked a second time with a camera and all is good and the work was quite professional

Sarah Johnson

03:22 03 Jun 26

Sam J, thank you so much for helping my family with our water heater! I really appreciate the care you took in explaining the work, fixing the issue, and interacting my young son. Professional, efficient, and respectful.

Kevin Parrish

20:16 02 Jun 26

Joel was excellent, he came to my home, diagnosed the problem with me, executed his plan, fixed my dilemma thanked me for my business and left. Most impressive!!

tareichert

19:53 02 Jun 26

Once again, great service, knowledgeable staff, A+++

Eddie McAuley

17:08 02 Jun 26

Prompt, excellent service. Kyle and Brian were great. Very courteous, professional, and pleasant. They did a great job of installing a new hit water heater.

Jingrui He

23:07 01 Jun 26

Good service with Gerald. Highly recommend!

Cathy Stiff

22:56 01 Jun 26

Wonderful fast service.

Shelly Pearson

22:31 01 Jun 26

Lou Reik

18:58 01 Jun 26

Kyle and Brian were very courteous and professional. They explained the work they were doing well. Good quality work too.

Caroline Hobson

22:23 30 May 26

The house was very hot despite cranking up the AC. Today realized the unit outside was not running. Called Lanz who gave the technician my details. He called me & an hour later arrived. The capacitor had failed so a pretty quick fix thankfully.

Carol Henderson

21:39 29 May 26

Huge thank you to Victor who repaired and got our AC running for now. Very knowledgeable telling us what to expect which unfortunately is a new furnace and AC unit. But he set that all up for us to get an estimate. Very nice company to do business with. Thank you so much I'm a little cooler now

barbara osiek

21:48 20 May 26

Nancy Phalen

20:10 20 May 26

Christian and Will were very thorough in checking everything out! Best investment ever and it's great to have our minds at ease. We highly recommend Lanz, inc! This was part of a maintenance agreement

Teri Coleman

15:41 20 May 26

Lanz had a very quick response time and cleared the clog and determine what was causing the problem. The cost was very fair.

Margaret Moorman

22:20 19 May 26

Same day service. Quick, successful repair. It seems like a lot, but ultimately, it was worth it.

Connie Rubin de celis

17:32 19 May 26

Jeremy is the best! He is honest and very reliable!

Dave Wickline

15:54 19 May 26

Josh was friendly and respectful. He reconnected our plumbing after we had new countertops installed. He even helped by reinstalling our dishwasher even though it’s not part of a plumbers duty.

Kent Kapelanski

19:04 18 May 26

nan wood

00:40 18 May 26

Repair men were very professional, knowledgeable and friendly. Answered questions plumbing and heating related.

Byron Hartsock

21:17 15 May 26

Everything was delivered as promised and at a fair price. The customer service was exceptional and I can not thank Ty enough and Michael who got me in touch with him!

Andrew Turner

00:01 15 May 26

We had a 1964 Sunbeam belt driven furnace in our basement. We decided to get an upgrade and add central air conditioning to our house! They did a fantastic job and were there for maybe 5 hours! Ty and the crew were fantastic to work with! Thank you guys! Ps you guys can absolutely use the photos for a before and after advertisement!

Sam Marroquin

22:32 14 May 26

Dedrick was very Professional on time and he not only got the job done but went the extra mile to make sure that I was satisfied, I highly recommend using Lanz for your Plumbing needs.

Cheryliendora Coleman

21:51 14 May 26

See all reviews Write a review

All Posts

What Does It Mean When Multiple Drains Are Backing Up at Once?

A single slow drain is usually a minor problem. Hair in the shower, grease in the kitchen sink, soap scum buildup in the bathroom. Annoying,…

07/11/26 Read More

How Often Should You Have Your Drains Professionally Cleaned?

Most homeowners do not think about their drains until something goes wrong. A sink backs up, a shower puddles, or the main sewer line blocks,…

07/10/26 Read More

Single vs. Multi-Zone Mini-Splits Explained

Which Is Right for Your Champaign-Urbana Home? “Ductless” sounds like a single product, but there are really two ways to set up a mini-split —…

06/17/26 Read More

What Sewer Camera Inspections Most Commonly Find in Champaign Homes

The Most Common Drain Problems We Find and Why Champaign Homes Are Prone to ThemIf you've ever had a slow drain, a recurring backup, or…

05/07/26 Read More

7 HVAC Myths That Need Debunking in Urbana, IL

Your HVAC system is one of the hardest-working — and most misunderstood — systems in your home. Misinformation spreads easily, and acting on bad advice…

03/03/26 Read More

Everything to Know About HVAC Maintenance

Most homeowners don't think about their HVAC system until something goes wrong. The problem? By the time a system fails, what could have been a…

03/03/26 Read More

Why Your Furnace Is Running, but Your Home Still Feels Cold

5 Common Reasons We Get Called When a Furnace Runs, but Doesn’t Heat When it’s freezing outside, there’s nothing more frustrating than hearing your furnace…

02/04/26 Read More

How Winter Living Habits Affect Your Home’s Plumbing

Winter changes more than the weather outside. It quietly changes how we live inside our homes, too. We cook more. We do more laundry. We…

01/08/26 Read More

How to Shut Off Your Water Heater in an Emergency

When a water heater starts leaking, making unusual noises, or showing signs of failure, knowing how to shut it off quickly can help prevent serious…

12/18/25 Read More

Water Heater Not Keeping Up? It Might Be Time for an Upgrade

Trusted Water Heater Experts Serving Champaign, IL & Surrounding Areas If your showers are turning cold too soon or it feels like your water never…

11/11/25 Read More

Latest Articles

Featured Article

All Posts