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Google Rating

4.9

Based on 2647 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

Andrew Cruz

19:06 02 Dec 25

Charlie and Nate were very pleasant and respectful when they came to our house.They are very good in what they are doing hope most lanz staff are like those two gents.

Daniel Doolen

23:44 01 Dec 25

Right on time and was professional.

Abby Eisenmann

20:24 01 Dec 25

Our GEO system called it a day after 15 years. The Lanz crew worked diligently to figure out the best course of action and followed through. Lanz’s give excellent service every single time! We super appreciated their helpfulness and cheerful attitudes. Troy Lanz was more than fair in the billing end of things. Top notch business and crew!

Melinda Burden

16:14 01 Dec 25

Richard1950 Neef

16:12 01 Dec 25

New installation of heating and cooling system great workmanship and excellent products provided. Highly recommend Lanz for all service needs

Sandra Jones

23:16 30 Nov 25

I needed emergency service for a significant water leak on an upstairs toilet. The emergency process worked smoothly and I was connected with the on call plumber. He set a time and showed up as expected. Joel was professional., knowledgeable, and friendly. Within an hour he had the problem resolved and cleaned the workspace nicely. I would absolutely recommend Lanz.

Janice Juraska

20:50 30 Nov 25

They go the extra mile in making sure that their service fits your schedule, and they come back without charge if the problem need re-visiting. They are also very courteous.

Anthony Kuhns

16:44 30 Nov 25

Seong Cho

23:18 29 Nov 25

Plumber came on a Saturday during a winter storm. He was very courteous and did an excellent job repairing the problem.

Kyle Herges

00:50 29 Nov 25

The technician was arrived at my house 2 hours after I called him on Black Friday. He seemed to be well trained with diagnosing and fixing the issue I was having

Kelly Nolan

23:24 28 Nov 25

Very friendly staff. I called about a leak I thought I had under my bathtub and all it was was the shower head leaking onto the faucet onto the floor thank god they didnt try to tell me it was something much worse so I definetly Appreciate the honesty and how friendly the staff is. They did fix my toilet that I thought had problems and fixed it for a reasonable price. They came the day I called very quick to come service your problem. I will be using them in the future and highly recommend them. ThanksLanz

Carrie Hopkins

21:34 28 Nov 25

I had a wonderful experience today with Shannon. He was helpful and did a great job. I had contacted Lanz the night before. I was able to speak with Shannon that night and get an appt for the next day! I will be using Lanz for future needs! Thanks!Had another great experience today with Greg. He came out to service my HVAC system. Thanks Greg!

Tom Mashaw

20:27 28 Nov 25

This guy was amazing, recommend,10 stars.

Joseph Powell

16:48 27 Nov 25

It took part a week to coming from being ordered 11/17/25. Lanz office called the afternoon of 11/24/25 to see when available for Technician to come out. Scheduled Tech to come out ASAP that day and within a few hours Tech called. Tech arrived within an 30 min of call that he was on his way. Tech replaced Heater motherboard and wiring without having to replace capacitor and tested. It took about 30-40 minutes.

Scott Krile

23:15 26 Nov 25

The Lanz service team of Boston & Nick were excellent. They were very competent & compassionate.

Charla Henry

21:27 26 Nov 25

This was a great experience! Lanz professionals were knowledgeable and thorough. Very personable as well. I will definitely call on Lanz again for help with my next plumbing issue.

Minette Sternke

19:56 26 Nov 25

Lanz listened to what I needed, provided options and did their work quickly.

Ward McDonald

18:13 26 Nov 25

Caleb was thorough, professional and personable. Thank you.

VP Cal1

17:38 26 Nov 25

Keith Lyle

17:16 26 Nov 25

Shannon was very courteous and knowledgeable. He walked me thru every step of the process and made recommendations for improvements. So very happy to have used Lanz!!!!!

Ronalde Johnson

00:33 26 Nov 25

Both the HVAC and the plumbing techs were excellent. Work quickly and efficiently plus they were very thorough. Cleaned up after themselves and left the spaces as clean as they found them. The plumbing techs also went into our crawl space to check all the plumbing lines in the house. Two of the best technicians we have ever had in our house!! Thorough, courteous and they cared about our house. Thank you Lanz! Note: We are on the HVAC and plumbing yearly maintenance program with Lanz and we truly believe the cost is totally worth the expense.

Gregory Grieme

23:48 25 Nov 25

It took a bit to get a tech there, but they diagnosed the issue right away and now waiting on the part to come in.

John Curtis

23:46 25 Nov 25

Called with minor plumbing emergency and Nick showed up and completed repairs quickly and professionally. He was courteous and repaired our leaks all within a little over an hour. Outstanding service!

K Azer

20:04 25 Nov 25

It was time for our plumbing and heater maintenance. Josh came for the plumbing and Victor came for the heater. Both technicians were thorough and diligent in their work. Thank you!

Cheryliendora Coleman

22:00 24 Nov 25

ROSELLER DIMLA

20:08 23 Nov 25

Professional... detailed... on time

Olga Simons

16:35 23 Nov 25

AC Heater awesome expedient service with professionalism and courtesy. No heat last nite heat this morning. A special shout out to Kurt Fletcher and Zack.

Diane Hamilton

15:52 23 Nov 25

Lanz came through for me in an emergency. Thanks!

Paul Sundberg

08:13 22 Nov 25

janet Lavalle

21:45 21 Nov 25

Kevin Sullivan

17:51 21 Nov 25

I appreciate the attention to detail that the Lanz technicians provided, and the education they shared.

Dyl R

15:20 21 Nov 25

Lanz did a fantastic job of providing us with a new ducted gas furnace/air conditioner. Their staff was on site at our home just a day or two after our call, and I was very impressed with their technical expertise and ability to explain concepts, risks, and benefits in a digestible fashion. With Kurt's help, we were able to quickly decide which type of furnace to install.After receiving a quote, Kurt with Lanz inspected our ductwork (as much as possible without risking any damage to structure, ceilings, or attic insulation) to ensure that our shiny new furnace would function well as a retrofit within the existing duct system. After everything was lined up, installation began 7:00 AM this past Wednesday and was complete no later than 4:00 PM that day.The installation team did a commendable job, and definitely went above and beyond to make sure that we would have a working heater without adding any complications. They explained the filter changing process to me thoroughly, they walked me and my wife through the settings and scheduling on the fancy new thermostat, and they were very polite and considerate in general. I'd have them back for another job in a heartbeat!In one fell swoop, we were able to completely eliminate issues with our 30 year old R-22 fan coil unit AND our 60 year old leaky boiler. All thanks to Lanz. Highly recommended!

Jack Flanagan

23:06 20 Nov 25

I was in the automotive business my whole career and FIRMLY believe that maintenance by experts in HVAC is important to the equipments longevity.

Grzegorz BANAS

16:44 20 Nov 25

Service was on time. So far so good. 🥂gb

Trenton “Babsy” Moody

18:20 19 Nov 25

Friendly service and knowledgeable. Explained what was going on and kept me updated. Price was fair. Will be using again in the future.

Carmen Wood

17:33 19 Nov 25

Came right in, assessed the problem and fixed it. Good work

Jon Dreher

21:33 18 Nov 25

Installer was very professional and did a great job.

ALLAN VEGA

21:06 18 Nov 25

I highly recommend Lanz heating and cooling. We are very happy about our program.

Dennis Ueltschhhhy

18:25 18 Nov 25

Sewer was clogged and Holden Yates did an excellent job fixing it.

Cindy Denzer

22:34 17 Nov 25

Will and Charlie were very professional service people. Polite and make sure you understand everything.

Thomas Scott

19:32 17 Nov 25

We have been Lanz customers for more than 10 years. In all of our dealings with them Lanz has been professional, respectful, and responsive. They show up when they say they will and deliver a quality product and service.

f stavins

19:23 17 Nov 25

Toilet replacement. Service person was prompt.was done start to finish in 40 minutes. Thoroughly professional. Could have called as we requested before arriving but is minor issuePrice. Was not inexpensive.

PAMELA McMannis

16:42 17 Nov 25

Keith Huckstep

14:55 17 Nov 25

Did yearly maintenance on Geothermal system.

James Ward

20:12 16 Nov 25

Furnace maintenence

Presleigh Leman

20:30 15 Nov 25

I was parked at a gas station today and watched the driver of Truck 60 go out of his way to hold the door open multiple times for an elderly community member. It was such a simple gesture, but it spoke volumes about the kindness and respect Lanz employees show. What a thoughtful, professional way to represent the company—truly impressive!

John Dudley

19:24 15 Nov 25

Tom Stigers from Lanz inspected the plumbing in my condo. He called ahead and came on time. He carefully and thoroughly inspected the plumbing system. He was courteous and professional throughout the process. Based on this experience, I will call Lanz when I have any plumbing problems and can recommend them to others.

Robert Frost

19:08 15 Nov 25

Professional. Fixed problem. I also use Lanz for my furnace maintenance. I would recommend.

Carmen Rocco

16:59 15 Nov 25

They are very efficient, knowledgeable and helpful.

Thomas Navolt

17:21 14 Nov 25

17:17 14 Nov 25

Great service fair price quick resolution

Karen Foster

21:55 13 Nov 25

Excellent job, very professional. We are staying with them for our furnace needs.

Sandy Bruce

23:31 12 Nov 25

Jbk First

21:55 12 Nov 25

nan wood

20:04 12 Nov 25

Repair men were very professional, knowledgeable, friendly and neat! The problem solved and repaired.

19:42 12 Nov 25

19:21 12 Nov 25

19:19 12 Nov 25

17:07 12 Nov 25

EXCELLENT SERVICE!We just had Lanz “rod our main line,” which is the clearing of the big wastewater pipe that runs from your house to the sewer. 2 men, Skylar and Dedrick, quickly arrived—(WITHIN AN HOUR)—and went right to work. While Dedrick operated the mechanical auger, Skylar kept a close eye down the manhole on the other side of the street, to notify him when the auger had arrived and the pipe had been cleared all the way through. Afterwards, we ran the bathtub full force and flushed all the toilets multiple times to ensure that all was clear. The entire process took just under an hour, and the two men couldn’t have been nicer. My sincerest thanks to Skylar and Dedrick, and to the management at Lanz—it all starts at the top—and you all did a great job! —Mark Otnes

allyson wright

16:16 12 Nov 25

Shannon was excellent. My parents had been waiting all day for another company. We called lanz and he showed up in a timely manner and kept in touch letting us know he was in the way. VERY pleased with the service.

Marjorie Heintz

23:13 11 Nov 25

Both technicians (Houlton and Austin) were smiling, pleasant and genuinely kind and helpful! Great PR and service! Thanks so much!

Anquan Zhang

21:54 11 Nov 25

Charlotte

16:22 10 Nov 25

Otis Williams

04:49 10 Nov 25

I would like to say that David came out to my mother’s home on Friday, November 7,2025 to service the furnace. He was very professional and very knowledgeable about his craft. He was very patient and willing to answer the questions that I had lined up. He also made me aware of the BCFC package which I’m very thankful for. David is a great technician and an asset to the Lanz Heating and Cooling organization.

Erinn Dady

21:31 09 Nov 25

Great work repairing an old octopus furnace from the late 1800s! Many other places in town said they couldn't work on it.

Sam Launius

19:56 09 Nov 25

Lanz helped me the same day I called after my heat went out. Chase talked me through what was wrong, answered any questions, and was friendly.Lanz was quick, cheaper than other companies (even after hours), and was timely and efficient. I'll definitely be a returning customer, just hopefully no time soon!

Dave Marshall

23:18 08 Nov 25

Cole Huart

15:20 08 Nov 25

Four years later and another service call, we are still customers of Lanz. I feel like the overall knowledge of the folks we deal with has grown as the business grows and becomes more mature. We are part of their comfort family, which comes with a monthly charge. I feel like there are times we get so much from it that the expense is more than offset by service and peace of mind.

Greg & Bonnie Swango

15:11 07 Nov 25

Great response time and our problems were fixed.

Rita Anderson

14:27 07 Nov 25

Very nice helped me right away pleasant man that got the job done

Sally Unser

12:39 07 Nov 25

Kyle and Gerald came to check on my sump pump. They explained the problem, gave me all the options and costs, and replaced it. They were extremely professional and friendly and I appreciated their helpfulness.

Danna Corley

16:53 06 Nov 25

Technician knowledgeable. Thoughtful and efficient.

Dwayne Cooper

16:09 06 Nov 25

Fantastic service by Jeremy ! Jeremy went the extra mile to solve a unique problem. By sticking with it, Jeremy systematically, step by step fixed the problem before he left the job site. Jeremy gave crystal clear descriptions about how he was resolving the furnace issue. I appreciate Jeremy’s attention to detail about his 20 year HVAC trade. 10 out of 10!

Jamie Nelson

23:45 05 Nov 25

Where do I begin on how great this company and entire staff are. I work in a Sorority house that is over 100 years old. It's something everyday it seems. I've never had to wait more than a day for them to get to us. It's actually, usually the same day.They also installed a new boiler for us this past summer. It's so nice to turn it on for the season and all the ladies are warm and comfortable.On a personal note, some friends of mine had a major pipe leak on a Saturday. They have children and were without water. Gerald went out immediately, crawled in the cold mud (under the house) and fixed the pipe(s). He went above and beyond what any other company would do. He cared!Thank you Lanz for everything you do for us!!! You're the best.

joan Plunk

19:53 05 Nov 25

HVAC maintenance visit

Linda Mante

19:12 05 Nov 25

The guys were great. Finished the jobs. No complaints from me. Great company.

Barbara Schleicher

17:59 05 Nov 25

Joe Pittenger

23:23 04 Nov 25

Great residential drain servicing today. Shannon and Kyle were extra professional, timely, and knowledgeable. They happily answered all my questions and made sure all our issues were addressed before they left. Go Lanz!

Gary & Becky Leibach

19:48 04 Nov 25

Boston was courteous, clear and did a great job - would call again!Gary in Champaign.

gary may

17:30 04 Nov 25

Very happy with the service Lanz provided! Jeremy did a great job!!

Caroline Helton

17:25 04 Nov 25

The people dispatched were professional, knowledgeable, and communicated our options clearly and honestly. We appreciate the excellent service we get from Lanz!

Mike Yoder

23:19 03 Nov 25

Always have great service and kind technicians. They were flexible when we found unforeseen issues that required outside repairs and came back later in the afternoon to complete the job.

Jill DelValley

22:39 03 Nov 25

A Lanz serviceman came this morning to do routine maintenance on our furnace. I told him I thought I smelled gas but others did not so would he simply do a test for me to see if any was detected. He nicely agreed.He came back to tell me not only did he smell gas when he went in the furnace room, his tester came back positive AND he had found the issue.He did say the leak was minor and posed no immediate danger but he would call his boss to see how soon someone could come out to fix it.He came back just a few minutes later to say he was going to see if he could find the part at the local hardware store in our small town and if he could not, his boss would go get the part and bring it to him.Not long after that, he returned to say he could not find the part but was shutting off the gas and going to prep the area so that when his boss arrived with the part he would be ready to go.I am pleased to say that he was able to replace the part, retest for a leak and all is good now. He turned gas back on and relit all pilot lights.I am so very pleased that he took me seriously and did the test and fixed the issue.I will continue to use Lanz and to recommend them to any who ask.

William Van Cleave

15:23 03 Nov 25

Courteous, Efficient and professional. Thank you

Steve Wilson

16:24 02 Nov 25

November 2025 updste: Lanz was just here to check out our plumbing and furnace, everything was great. I had let them know a few days before that we had a small leak in our 25 year old water heater. The hole was on the bottom, our water heater is worn out. They gave us our options, no pressure whatsoever on ordering something fancy, and we were able to make a family decision on what to do next. I already knew we needed a new one, we got it all figured out while they were here, our new water heater will be installed in a few days. It was a great experience, though spending that kind of money is never fun. Also while here for furnace, I mentioned one of the dampers didn't seem to close or open right. Wil went right to work, and found that the damper had these extra wings on the end because of the bend in the duct to help it operate more efficiently. What i thought was an issue was part of the design. I was so glad to have that settled. Lanz continues to do right by me and my family.June 2025 Update: been 3 years since got new air conditioner and furnace. Couldnt be happier. Lanz was here today for semi-annual inspection. Everything is working great, pointed out 25+ year old water heater. Gave us a quote, along with the message that it could continue to serve us well for a number of years, but to be aware that it could also fail. Gave us a few pointers to look out for, like not enough hot water, but today still working well. Very professional, supportive, and answered all the questions i had. Glad they are our HVAC provider.Our Lanz service includes a plumbing inspection. They didn't try to oversell us, but did point out the problems with our bathroom shutoff that I knew were stuck and not functional, but hadn't taken care of. They gave me a very reasonable quote for getting those replaced, and I am grateful They reminded me. I would not have remembered until one of them failed completely and we would have had water damage. We've been on a plan with Lanz for 9 years now and it truly has been great.Older-Our compressor went out on our 22 year old system, and we have had small issues with our furnace the last two years, so we decided to upgrade our entire system, furnace and air conditioner. Lanz was great, gave us options, explained the differences, and helped us understand the benefits of the system we decided to go with. Kurt was helpful, available, and knowledgeable, great experience.They have earned my trust and I will always be a Lanz customer.Older - Lanz has been great, and today we had our air conditioning system maintenanced. Victor was courteous, knowledgeable, and very informative as he explained the work he was doing. He answered all of my questions, and it was a great experience. I would be glad to have him be our Lanz rep for any future needs.

Michelle McNeely

11:47 01 Nov 25

Both gentlemen were professional and explained everything they were doing.

Sandy Camargo

00:22 01 Nov 25

We've been clients of Lanz Plumbing for a while now. They are consistently professional. They come when they say they'll be there, and their work is very well done. All their people are friendly and very helpful. I highly recommend Lanz.

John Toenjes

22:29 31 Oct 25

Came out quickly to solve my heating problem. Also, we’re very responsive to a billing question. I had highly recommend them..

jeff Wendling

21:11 31 Oct 25

My saleman, Micheal Savage was not only a great salesman but an even better person! Lanz did a great job!

Dan Simeone

18:23 31 Oct 25

Thorough and efficient. Very timely response to an emergency situation.

Elana Noel

23:07 30 Oct 25

Service consultant very friendly.Explained in detail what they were doingExplained if anything was wrong.

Jacy Lerch

18:13 30 Oct 25

Called late in the day Wednesday and they were out well within the window given the next day. Did quick and quality work. Super impresses and will be using them again in the future.

Patricia Meece

16:43 30 Oct 25

Crew cane to inspect AC. Both men were polite, efficient and thorough during the inspection. Finished within 30 minutes. I would schedule with Lanz again.

Lindsay Herman

21:33 29 Oct 25

Excellent-routine care

Bill Hobbs

20:00 29 Oct 25

Jane Dewitt

14:55 29 Oct 25

I love they call right before coming and clean up when done

Greg Althaus

20:36 28 Oct 25

Judy Khazoum

19:31 27 Oct 25

We have been using Lanz for years. The technicians and service providers are patient, pleasant and really great at what they do. I would highly recommend them.

Preston Hunter

18:57 27 Oct 25

Miranda Stipp

18:19 27 Oct 25

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