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Google Rating

4.9

Based on 2309 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

Mark Hallett

21:55 04 Feb 25

Nick was amazing. Super responsive and explained everything. Boston is an awesome plumber as well. Mike is super professional and kind.2.4.25Had to get a full furnace and AC installed. From sales to install, everyone was perfect. This is why I stick with this company.

Lori Patterson

22:45 03 Feb 25

4/2024 We had a family tragedy and they handled us with such care and urgency. The service was perfect.2/3/25 Once again Lanz came to the rescue promptly and thoroughly. I appreciate that they explain their process. We feel like we’re in good hands. Thank you Wyatt and Kyle!

Wendy Dexter

18:05 03 Feb 25

I called Lanz at the suggestion of a friend, Sue Gass, who recommended them. The gentleman who came to deal with my issue (leaky toilet, identifying whole house water shut off) was named Boston Williams. What a great guy! He was extremely thorough, knowledgeable, friendly and efficient. He gave us multiple opportunities to ask queations and gave us great information. I try to support local since I live in Coles County, but my recent service from locals was less than satisfactory. I am so relieved to know that Lanz will be my go-to for all my plumbing, heating and cooling needs. I highly recommend Lanz!

kim morrison

02:35 02 Feb 25

Thank you Lanz, Inc. for your fast response with knowledgeable service personnel. We are greatly appreciative and will gladly recommend your services.

Janelle Rear

18:05 01 Feb 25

robertriceschlarman

20:14 30 Jan 25

The service tech arrived on time. His actions were professional exceeded our expectations.

Brennan See

18:49 30 Jan 25

Wyatt was great. Very easy to work with and informative.

Ram Subra

18:04 30 Jan 25

We hired Lanz to replace our Water Heaters and HVAC units. They did a professional job at a reasonable price (competitive, not the cheapest). They kept open communications throughout the process. Excellent team and work!Update: They have a terrific maintenance service that preemptively takes care of HVAC, plumbing of homes before problems arise. They are a very reliable company.

Gregory Glosser

21:42 29 Jan 25

"Excellent Service" doesn't do them justice.We had the coldest days of the year this year (January of 2025) with expectations of sub zero temperatures. Our home had the original -- tired -- HVAC system that came with the house and it decided to go out -- as it does -- at the worst possible time. It was discovered that we had multiple gas leaks, a broken heat exchange and a bad regulator. We were encouraged to buy a new system.It was a bit of a crisis. We have an 8 month old and have had some financial setbacks. The day before severe weather I called Lanz and was told by dispatch that someone might not be able to reach us until the next day. Luckily a technician came by after regular hours to take a look at our furnace and discoved the problems I mentioned. Our sales rep also came by that same day so we could get things moving as soon as possible. He was able to schedule installation within the same week with a reasonable payment plan. Foretunately we only had to use space heaters for a few days.Installation was fantastic, they went above and beyond to take care of our install. They even had plumbers on hand to take care of our gas leaks the same day.Everyone involved was compassionate, knowledgeableand timely. I highly recommend Lanz.

19:47 29 Jan 25

19:21 28 Jan 25

19:45 27 Jan 25

18:37 27 Jan 25

I have had nothing but good friendly services from all the technicians from Lantz.

Amanda Darnell

18:27 25 Jan 25

The Lanz guys came out on a Saturday and were very quick and efficient in clearing the roots out of our pipes causing our sewage lines to not drain. They will be our go to for all of our plumbing needs from now on!

Chuck Bennett

14:53 24 Jan 25

Wyatt was fantastic.Gave clear and good information on all subjects we discussed. Mostly pressure tank well and coverage on our mr cool splits.Chuck BennettYou guys are the best.

Katherine Ottney

22:04 23 Jan 25

Kenneth Welle

19:10 23 Jan 25

Made it out here very quickly, they were very efficient, finished the job very quickly and the price was reasonable.

Luke Lawrence

01:41 23 Jan 25

Lanz technicians came to my house for a frozen pipe that burst. They came after hours, when they were short staffed, and still went above and beyond to fix my leaking pipe. They were fast, understanding, cordial, and provided outstanding reliable service. Highly recommend.

Matt Wiley

23:30 22 Jan 25

My heater stopped working and we were having negative temperatures and Lanz was able to have someone diagnose and fix it by the afternoon. Keeping them in my contacts.

Ryan Rauch

22:22 22 Jan 25

The service was fantastic! Aidan was patient and kind and explained how my system worked. He gave me tips and tricks to look for if something went wrong. He even met me at the exact time I requested and got my heater back up and running in no time. Thanks Aidan!

Mb A

17:33 22 Jan 25

My furnace stopped working on one of the coldest nights of the year and called Lanz Heating, Plumbing & Cooling. Chase came out and patiently answered all my questions. He did a wonderful job getting my furnace back up and running!

Allan Harris

23:02 21 Jan 25

Excellent service by knowledgable technician. Highly recommend.

Tim

17:30 21 Jan 25

Small job but nicely done

Ramona Oswald

14:47 20 Jan 25

The office was very responsive even though they were closed. The technician showed up right away. He figured out and resolved a weird problem in a hard to reach location. And he was courteous. I highly recommend Lanz.

03:34 19 Jan 25

Trustworthy. Reliable. Fair.

Kayla Sanders

00:26 15 Jan 25

Great advice!

Stoney Wireman

21:20 13 Jan 25

Some of the best people from start to finish what a Blessing it is.

Juanmahel Davila

15:21 13 Jan 25

I have always had a positive experience with Lanz Plumbing. Prices are reasonable and same day service.

Kevin Arrowsmith

00:53 13 Jan 25

Had a plumbing job done by lanz . Did a great job , great people

Kord Russell

01:09 12 Jan 25

These guys are geniuses. They found an accessible clean-out that previous business call had missed entirely. (Lanz used a prod and their keen ears to unearth a buried clean-out.) Quality work all around. Loyal Lanz now.

Heather Beeney

23:34 09 Jan 25

sarah stewart

10:53 09 Jan 25

I would recommend Lanz anytime. Everyone was great

Leon

21:24 08 Jan 25

Prompt response

Rhonda Lance

18:50 07 Jan 25

Travis Hill

19:01 05 Jan 25

Austin was great. Quickly addressed the issue, clean work, knowledgeable resource.

Billy Vermillion

00:48 05 Jan 25

Tanya Voronin

17:40 03 Jan 25

The technician was very professional and fast. He was able to come in about 90 minutes after calling in, and diagnosed and fixed the issue right away!

Stephen Donaldson

20:08 02 Jan 25

Very professional!! Explained what was plugged in the drain. Would recommend.

Wesley Hammes

20:50 29 Dec 24

Mohammed Elshamy

18:59 28 Dec 24

Prompt weekend on call furnace service. Knowledgeable technician.

Laurent Urich

18:46 27 Dec 24

Professional and courteous!The only service not included is BS!Those guys know what they’re doing and will get the problem solved.I highly recommend Lanz Plumbing!

Moira Canull

16:16 27 Dec 24

The guys who came out were very kind and helpful and infomative. The price point was less expensive than competitors. I highly reccomend.

Emily Massullo

15:58 26 Dec 24

Neat, tidy & they know what they’re doing.

Chyna Bmore

03:20 23 Dec 24

Someone came out same day. Great. They didn’t do anything but take off a filter (that should be on) say that was causing the issue and they left. Although it resolved the issue for over half a day, right now we’re right back where we started with a hot water tank that won’t stay lit. And we still don’t know what’s wrong with it. Going to have to pay someone else a fee to come out and really do some work…Not satisfied at all… they asked for the review… HERE IS MY HONEST REVIEW.

Jim Evans

00:02 23 Dec 24

Richard and Phyllis Roth

21:46 22 Dec 24

Maria Sage

21:35 20 Dec 24

Lanz service was excellent. Had both a furnace check and hot water heater/plumbing check and both young men were courteous and professional. Would highly recommend!

Sheila Cheatheam

21:35 20 Dec 24

Same day service on the day of call.gave update through out the service and followed up to Sanitary district with problem found on their line

Superspiderman Superspiderman

23:01 19 Dec 24

These gentlemen were amazing. They got to my place within 2 hours after my initial message and had my furnace working within an hour.

Issac Garcia

03:11 19 Dec 24

Jason Evelsizer

20:55 18 Dec 24

Great experience in timely manner.

Sarah Isaacs

00:04 17 Dec 24

Outstanding! The technician who came out was so knowledgeable and helpful. Our toilets were overflowing and it turns out there were roots in the pipes and he solved it all in one afternoon! (After we paid a different company $1100 this morning to disassemble our toilet and tell us they couldn’t do anything today because they need to break up our concrete patio and rent a back hoe.) We are so grateful for Lanz Plumbing and their expertise. We are customers for life.

Mary Mack

20:39 16 Dec 24

The technician is very knowledgeable, professional and explained our plumbing system very well! I would recommend Lanz Plumbing without hesitation.

Edward

18:30 16 Dec 24

I've been a member of the Lanz Comfort Club for several years. They come regularly to check my furnace and air conditioning and keep their appointments. Their technicians are always polite and informative and the keep things clean. I highly recommend Lanz and its Comfort Club.UPDATE: Recent incident with Lanz. I recently had a new air conditioner installed. That part was done well. When time came to write up the invoice, I reminded the technician that I was a member of their Orange Club. He apparently checked and said that I was not listed. I've been paying my monthly fee for decades. The technician said he would take care of that. Shortly after, I needed some plumbing work. Once again I reminded the technician that I was a member of the Orange Club. Once again it was checked and was told that I was not listed and that my membership had been terminated earlier that month. No one had told me. So, I asked him to leave. I later filled out the online form for membership. That was months ago. No response still. Was I placed on some black list? It was an unpleasant end to a long and satisfactory business relationship. Very disappointing.

Angie Carter

16:00 16 Dec 24

Lanz was very professional. Explained exactly what he needed to do. Finished neatly & promptly. Affordable as well.

vasyl fedorychko

00:39 15 Dec 24

The worker that came out to look at the furnace showed a great set of solving skills and was very helpful! Five Starts !:)

Fred Coleman III

22:08 14 Dec 24

LANZ Plbg & Htg responded promptly for a service call regarding a leaking toilet. Technician arrived about 30 minutes later. Technician diagnosed the problem and ended up working through two attempts at replacing wax seal. After 2nd attempt and thorough testing toilet no longer leaked. Next day noticed there was a slight rocking back and forth. Called LANZ again on Friday at 3pm. Another Technician arrived in 20 minutes. Performed full diagnostics and replaced bolts and shimmed toilet so it no longer rocks. Tested toilet thoroughly and had me inspect. All's good and Technician did a great job. No fee charged for call back. Great service and overall a positive experience.

Kyle kingsbury

23:55 13 Dec 24

tim tiger

22:00 13 Dec 24

Excellent fast service with our plumbing emergency! Austin was professional and courteous, we will have them as our provider for heatair and plumbing from now on.

Jancola Marty

15:25 13 Dec 24

I'm beside myself right now. 2024 has been hard. I received a phone call from Wes telling me that he heard our family is in need of a new furnace. Lanz is gifting us a new furnace with insulation at no cost. Wes came out personally this morning to take measurements and calculate everything needed. I'm in shock. Our furnace went out on us a couple of weeks ago, and I've been stressing about what we were going to do. Thank God this prayer is being answered. I know it sounds cliche, but I can't thank Lanz enough for all they are doing for us. When you are so far down and things keep going wrong, this pulls me back up and gives me more reassurance that things are getting better. This is life changing, and I will never forget. Thank you again. We are so thankful

Bobbie Herakovich

23:45 12 Dec 24

Responsive, efficient and trustworthy. They are professional, skilled and knowledgeable.

22:35 12 Dec 24

22:25 12 Dec 24

14:17 11 Dec 24

00:19 11 Dec 24

22:16 10 Dec 24

The technician was very polite, thorough and the price was very reasonable. Thank you Lanz for a job well done.

Tom Ward

19:46 10 Dec 24

Angela Myers

18:14 10 Dec 24

Friendly tech who did what was promised and didn’t seem to be put off by husband asking questions.

Kevin

05:49 08 Dec 24

Will S

20:45 07 Dec 24

We have used Lanz twice now in the last couple years - first to replace a water heater, and second, to install a toilet and new supply line for it. They did an excellent job in both cases, dealing with 70-yr-old galvanized steel pipes. Maybe we could have saved a little money shopping around more thoroughly for the cheapest quote, but we wanted the work done right, and in that regard we are very pleased.

Gajendra Jain

12:54 07 Dec 24

Don McBride

00:06 07 Dec 24

I had a weird intermittent problem with my furnace that only happened under very specific conditions. I called Lanz and asked if someone could come take a look. The service tech (Greg Weitekamp) performed routine maintenace and began troubleshooting. He asked if he could take a look at the ventilation pipes going through the attic. He identified an exhaust ventilation issue within 10 seconds of being in the attic. He proceeded to remedy the problem and upon completion, tested the unit to ensure everything was operating as intended. The ventilation pipe was installed over ten years ago and had been missed by a few home inspectors. Greg handled the repair with ease and urgency. He really went above and beyond in my opinion and represented his employer well during this visit. After talking to Greg about routine maintenance and how I should handle everything in the future he suggested that I sign up for a maintenance plan, which I did. I look forward to future visits from Lanz and thank Greg for his time and effort! I highly recommend Lanz to anyone needing routine maintenance and/or help with an outage.

Deena Reed

22:39 06 Dec 24

E J

15:29 06 Dec 24

Fast and efficient maintenance service on the furnace.

rlnv4

03:01 06 Dec 24

Dorcas Hamilton

23:15 05 Dec 24

The technician was efficient and friendly. I was very happy with him

Don Eisenmenger9

22:23 05 Dec 24

Matt was very professional and helpful in explaining why the furnace quit working and thorough making sure the issue was fixed.

mjrrjr0611

20:48 05 Dec 24

Tanya Williams

16:08 05 Dec 24

We had Shannon come out right after the holiday and help with a clogged drain. He was able to take care of us and give us great advice to help with the issue in the future. We had such a quick response from our call and excellent service!! Just wanted to say thank for your service!

Keith Frerichs

22:01 04 Dec 24

Guys were awesome. Very professional. Answered all questions. Will definitely use again.

David Adkisson

18:15 04 Dec 24

I had a furnace tune up and plumbing, maintenance done. Both technicians were very thorough and explained everything every step of the way. I would highly recommend Lanz.

Royd Amias

05:13 04 Dec 24

There was an unexpected issue after the replacement of a water meter to my house. We needed a fix quick, and Lanz was able to get here and get it taken care of same day. Even with a full schedule they understood the inconvenience of my situation. They sent us a really knowledgeable plumber that did a great quality job.

Cindy Cox

19:49 03 Dec 24

I wish I could give them 10 stars 🌟 they fixed my heater in no time and were so kind and efficient. I can confidently say I will refer others to use them. Drew really knows his stuff,thank you and God bless all the good you all do at Lanz!

Kennedy Marlow

22:58 02 Dec 24

3rd time with Lanz, and he (Shannon(Shaun?)) was amazing. Found the issue, explained it well to my husband who was home (I was at work) and detailed the solution. It was affordable service, and he was so knowledgeable and gave helpful tips and preventing the issue in the future. And this is getting us in right after the holidays when the pipe/sewer issue reared its head on Thanksgiving itself, to which they offered emergency service at no additional cost if we'd needed. 5/5 will be calling again! =)

Synthia Sydnor

14:52 30 Nov 24

Had basement sump pump line buried. The whole process was speedy and of highest quality. Estimate and explanations before and after were professional and clear.

Denise Woods

04:14 30 Nov 24

Very reliable, and thorough. Reasonable prices

Nick Bonanno

00:15 29 Nov 24

Great experience with Lanz - was recommended to work with them by a neighbor. Had a backup, and the team was able to locate our clean out, rod some roots, and send us a video after for our reference. Couldn’t have been happier with them!

Samantha Steelman

21:56 27 Nov 24

Katie Stafford

19:13 27 Nov 24

Easy scheduling and they were able to replace my sump pump on the first visit.

Craig Stockman

01:34 27 Nov 24

LANZ reached out to me after I wrote my original review down below. They didn’t have to, but I appreciated their effort to re-look over my billing.They felt it was indeed a little overpriced, so they are going to send me a partial refund for the total I paid.I am very impressed by this, because most companies bill someone and that’s it.So for them to care enough about my feeling and make it right, is much appreciated. Thank you LANZ Plumbing and Heating.I think LANZ does a good job with plumbing, and I know inflation is terrible, but I was charged $452 for 20 minutes of work on my kitchen leaking pipes (vent repair). That seems way overpriced!

Robert Larson

16:54 26 Nov 24

laura vavrin

19:10 23 Nov 24

Michael Spear

16:35 22 Nov 24

Arrived on time and completed the job like pros

Sheryl Ward

22:00 21 Nov 24

The men that were very thorough, personable and professional! Very knowledgeable and they were in and out in no time. I will definitely use Lanz again if we need any HVAC!

Greg & Bonnie Swango

18:26 21 Nov 24

Great response time and our problems were fixed.

cliff redmon

17:07 20 Nov 24

I had pipes break and Austin called me back in a timely response. This was on a Sunday evening . Which is hard to get someone out. Austin evaluation of the problem and gave me options. He fixed the problem in no time and hauled away all the old c cvc pipe. It had become brittle and broke real easy.

Rex Hess

14:38 20 Nov 24

Boston Williams, the Plumbing Technician, had to redesign the plumbing for our kitchen and even after running into unexpected problems with the pipes in the wall, he did an excellent job. He made the pipes more efficient, saved space under the sink and was a very pleasant person to work with. Excellent job.

Jordan Landeck

18:21 19 Nov 24

Had such a great experience getting our air ducts cleaned before winter! We moved into our home over the summer after the same residents had lived in it for 50+ years and it was built in 1902. So we’re going through all our firsts. The gentleman who came was super helpful explaining everything and told us it probably hadn’t been done in 60+ years. Will be returning to Lanz next time we need this work done!!

David Compton

13:48 19 Nov 24

From the initial contact and service call through the visit and quote for a new furnace, Lanz representatives have been courteous and helpful. There is no hard selling; they walk you through the process and answer all questions and concerns. I couldn’t recommend Lanz more highly.

Faye Lesht

18:07 18 Nov 24

Very thorough work. Solved a problem that could have become very costly. Professional and timely and highly knowledgeable and skilled!!

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