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Google Rating

4.9

Based on 2760 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

Stoney Wireman

17:13 10 Feb 26

Some of the best people from start to finish what a Blessing it is.

Courtney Brown

19:24 09 Feb 26

Amazing! So quick to respond got the job done 100%! 🙏 so appreciative!

William Grubb

18:19 09 Feb 26

Quick efficient replacement of kitchen faucet. It’s So much better.

Dragontrik

15:45 08 Feb 26

After 3 other company could not unclog the main drain to the sewer from our home and after the same three said that there was damage and that it would cost tens of thousands to fix the issue. Lanz came out spent hours to make sure that the issue was what we were told. Come to find out it was only a really bad clog and there was actully no damage. They were actully able.to not only unclog the sewer line but able to clean it out to make sure it wouldn't clog again. They saved us some much money and made sure everything was right. They even cleaned up the area better than when they got there. Outstanding job. Would give 6 stars if I could.

Ira Jeffrey Gibson

19:34 07 Feb 26

Stewart Lang

18:47 06 Feb 26

Marshal

16:07 06 Feb 26

Great service

Marvin Dobkins

19:22 05 Feb 26

Will was very professional arrived on time and called ahead of time keeping me in formed of his arrival time. He conducted a thorough inspection of my Central Air furnace, changed the filter, cleaned the air pump coils. He did a very good job.

emily richard

00:50 05 Feb 26

Amazing! Polite And knowledgeable.

JoLynn Holm

00:10 05 Feb 26

I needed a clogged drain cleared.

Li Zhang

18:44 04 Feb 26

Very prompt and professional service with reasonable price!

Mike Barr

03:51 04 Feb 26

Robert Weiser

23:04 03 Feb 26

The whole crew was very respectful and professional. They did a great job in a quick time. I appreciate everything they did and I would definitely recommend them to anyone.

Guadalupe Lopez

02:05 03 Feb 26

I am very satisfied with the job the did. My bathtub and toilet were clogged up.They explained the issue and they gave me an estimate. They are very professional and knowledgeable. I highly recommend this business 👌

Sandy Camargo

20:36 02 Feb 26

We've been clients of Lanz Plumbing for a while now. They are consistently professional. They come when they say they'll be there, and their work is very well done. All their people are friendly and very helpful. I highly recommend Lanz.

Mary Miller

20:28 02 Feb 26

They were quick and efficient with their task. They were done very quickly

Garrett Bradley

16:49 02 Feb 26

Had Lanz out to look at my water heater. Gerald was very professional and helpful. He took the time to explain things and go over the quote with me.

Damien Kington

03:36 01 Feb 26

Very professional and attentive

Randy Wright

19:19 31 Jan 26

OK , thanks. I couldn't figure out how to do this. Gerald did a thorough, excellent job finding the leak, taking pictures and capping off the lines. As well as removing the drinking fountain that was the cause of the water leak. We appreciate Lanz great , prompt service. Thanks again Gerald !

secox0

23:00 29 Jan 26

Fast service and quick installation of a new main sump pump

Levelta Jenkins

21:15 29 Jan 26

Steve Orenic

19:49 29 Jan 26

Renee Seymour

19:24 29 Jan 26

Great service and prices. Going to use them for A/C and plumbing too. Signed up for their annual membership.

Joel Frazier

19:08 29 Jan 26

Our furnace died in the middle of a run of freezing temperatures, and Lanz found a way to move our installation forward almost a week, so that we weren't without heat. Cheers!

Julia Henebry

18:40 29 Jan 26

My technician, Boston, was helpful and knowledgeable.

Davenport

15:59 29 Jan 26

Quick and professional. Had me going in just a few minutes. They know their stuff.

Sheryl Dyck

00:47 29 Jan 26

I called Lanz about my sump pump that was running once in a while. I was given an appointment. Before the appointment the technician called me. He reassured me that this was normal for my HVAC System, thus saving me the fee for the job.

Leslie Webb

00:38 29 Jan 26

My furnace was not functioning properly since Saturday, I initially had another company come to my home to fix the issue, they had to come twice and they still couldn’t find the problem, they wanted me to install a new thermostat even though they said they weren’t sure that would fix the problem! That was last night. I realized I needed a company that could really handle this and not leave me hanging like they did. I called lanz this morning, they sent me a wonderful person, Greg that was able to diagnose the problem, went and got the new part and installed it and now I am nice and warm in my home. I immediately signed up with lanz to now do the maintenance on the furnace and a/c system and the plumbing. It’s a really good feeling to have peace of mind and heat!!Thank you so much Greg and Lanz !!

Caroline L

23:32 28 Jan 26

It was easy to get an appointment and we were able to fix the issue even though they don’t specialize in appliances. They came on time and it was very helpful.

Steve O'Byrne

20:17 28 Jan 26

Workers arrived on time and did a great job

ciera poole

18:33 28 Jan 26

Jacob Hughes

00:16 28 Jan 26

Lanz is the best. We had fantastic emergency service when our furnace went out on a Sunday. Jeremy was professional, kind, fast, and went the extra mile.

Megan Noel

22:24 27 Jan 26

Cannot recommend Lanz enough and thank them enough for their speedy speedy service today when a pipe broke in my kitchen, home alone with my baby and water flooding my kitchen and basement, they were there within 30 minutes and got to the problem and fixed it so quick. Even gave some love to my dog. So appreciate them helping and will continue to call them service.

Pam Martin

19:55 27 Jan 26

Holden took the time to answer all of my questions. Appreciate his expertise.

Tabbatha Reeder

19:53 27 Jan 26

Always a great experience. Very professional very kind. Very informative. I had to come out for an emergency visit and walked us through on what to do and so far the furnace is still working. I highly recommend Lanz

Courtney “Cat” Segota

18:33 27 Jan 26

Gregory Khachaturian

17:19 27 Jan 26

Nicholas Jackson

15:37 27 Jan 26

On time, friendly, efficient.

Amee Desai

00:25 27 Jan 26

Joe Sutter

17:20 26 Jan 26

The plumbers were courteous and professional and ready to do what needed done.

Amy Skillings

17:11 26 Jan 26

I had a wonderful experience with Lanz. I called them in January 2026 due to my furnace not blowing out heat after the snow storm. I received a return call promptly and a technician (Will) was at my house in 45 minutes. After a thorough inspection, Will had identified the issue and worked diligently to fix it. His work included having to go in the crawl space under the house (in ridiculous temperatures) as well as work on the drain line of the actual furnace. Will ensured the furnace was functioning correctly before leaving. Additionally, Will collaborated with the office to find the best long term solution and walked me through what that process would look like, offering various options and explaining what each option would look like. Everything was clearly explained to me and I could not be more happy with the service I received.

Sheila Mayberry

01:35 26 Jan 26

Jim Chandler

19:26 25 Jan 26

Dale Slack

00:33 25 Jan 26

During an unusual cold spell, one on our furnaces stopped working. I call Mattex, who I’ve used in the past. No answer, so I left a message. Next day, no return call, so I called Lanz. They answered my call, and said they could have someone out that day. In a FEW minutes, Greg, the technician called me to say the he could be at our home in about 15 minutes. He came to our home, quickly analyzed the issue, told me what the repair would cost, and resolved the issue. He also did other maintenance items as well. Great service!!!!! You have my business from now on!

Hyokyung Lee

19:31 24 Jan 26

2026-01-21Lanz fixed a rattling / flapping noise from basement furnace.Dispatch fee was the same - $79.00.Removing a chocolate bar wrapper from a blowing motor costed $235.00.I guess the wrapper flew inside the furnace when a stormy wind blew away garbage cans around neighbor on Monday.Service was prompt and professional so Lanz still deserves 5 star.However, I think the maintenance service cost is unreasonable for a simple fix - removing 4 screws, inspecing motor with iphones, and removing a wrapper.I wish they could lower the service fee for a simple fix under $80.---2024-11-06I called Lanz for help since my furnace made a loud noise on Nov. 5.Technician said my furnace has no issue on Nov. 6.I paid $79.00 for dispatch fee.My furnace stopped working on Nov. 12 so I called again.Another technician fixed the problem on Nov. 13.Their service is super-reliable, prompt, and honest.They did not charge dispatch fee for their 2nd visit.

Marcy Satterwhite

21:06 23 Jan 26

We recently heard water leaking under the house and called Lanz Plumbing. They came right away and discovered the leak was coming from the Water company supply line under the house. They waited while the water company came and shut off the water outside. Then replaced a section of pipe and waited while the water company came back to turn the water on.Highly recommend getting a Lanz service plan so you are at the top of their list when you have a service call and so you get a service discount.In addition, a couple of years ago, The Lanz team installed our new furnace and heat pump in one day in a very tricky location under the house.The team was very professional and did a great job. After the installation a team member arranged to follow up and double check the system to be sure it was running correctly and to answer any questions.We highly recommend Lanz!

Cammy Brown (Cammyb63)

19:55 23 Jan 26

All good. FRIENDLY, on time and offered deal for ac combo! Thanks!!

Pat Bonnell

17:24 23 Jan 26

These guys are just the best! I’m old and live alone. They answer all my questions and share any incite they have. They’re also personable and polite.

Alexander Gray

19:21 22 Jan 26

Tony was very helpful and pleasant to work with.

Kimberly Helms

01:55 21 Jan 26

Excellent Tech. Very knowledgeable and professional. Went with the Maintenance program all because of him. Thank you!!

Sharon Knoke

16:47 20 Jan 26

Jo repaired two of my toilets. He was very professional and personable, did a great job. I have used Lanz several times in the past and have always been very satisfied with their work!

Jess Morrell

14:46 20 Jan 26

Lanz responded quickly and resolved the sewer issue that same day. Definitely will use them in the future!

Richard Swain

19:15 19 Jan 26

Direct information, Courtious manner and efficient work. Thank you Kyle

Randy Richmond

18:58 19 Jan 26

Geraold did a great job!!!

Sharon Rhoton

15:46 19 Jan 26

Ed Mehnert

18:11 18 Jan 26

We had Lanz replace our furnace & AC in January. Our old furnace was failing due to a circuit board issue. Ty gave us an estimate for several different levels of Trane equipment. He even went into our crawl space to check the condition of our 40-year duct work. We selected Lanz because we wanted Trane equipment (very highly rated by Consumer Reports) and felt comfortable with the quality of Lanz' people. Our furnace failed 36 hours before the install date. I wanted to verify the install date, so I contacted Ty. He said they might be able to coax my old furnace back to life. Ty and Wes stopped by and revived our old furnace, so we were comfortable on a 20 deg F night. The install went smoothly and the new equipment looks great in our mud room. Lanz even noticed a poor connection on our hot water exhaust pipe and fixed it! Top quality service, thanks!

Adam Davis

12:42 18 Jan 26

Greg Mills

23:09 17 Jan 26

Very pleased with their service

John Kublick

16:07 17 Jan 26

James Zielinski

22:43 16 Jan 26

Huge thank you to Lanz for the incredible service and such an amazing upgrade to our home! We had a brand-new HVAC system and water heater installed, and the entire experience was outstanding. The team was friendly, professional, and communicated every step of the way. Top-notch customer service from start to finish — I highly recommend Lanz!

Gregory Campbell

20:42 16 Jan 26

These guys are amazing, came out quickly fixed everything that my parents had wrong. Lanz really works with the customer and bends over backwards to get the job done quickly. Highly recommend this company

Paula Akins

22:31 15 Jan 26

Patrick Floyd

21:55 15 Jan 26

Amazing service.

What Now

17:42 15 Jan 26

I called after hours for a furnace that went out with Temps at 12 degrees. They had it fixed before lunch. Great job!

J R

15:51 15 Jan 26

Always fast, knowledgeable, and professional! Bailed us out on more than one occasion. Will use them for the foreseeable future for all our plumping needs. Kyle and Liam (1-9-26) were great!

Quaker Warwick

22:52 14 Jan 26

Shannon, Holden and the other gentleman are all my angels!! They fixed my issue in half an hour, and were kind, efficient and neat. Thank you

Phyl g

17:43 14 Jan 26

Nathan Sievers

17:13 14 Jan 26

Debra Karplus

15:00 14 Jan 26

Good job

Charles Ragona

00:18 14 Jan 26

Repair tech was at the house in 20min after hours. Diagnosed problem fixed it in less then 30 min. He wore shoe covering and was very professional.

Thomas Siwe

02:30 13 Jan 26

N. S

00:48 13 Jan 26

C Caldwell

21:04 12 Jan 26

Tech was professional, knowledgeable and pleasant. Did a great job installing 2 Delta bath sink faucets that we provided.

Elizabeth Lewin

19:52 12 Jan 26

My Lanz technician was very professional and thorough in checking my AC system. I would definitely recommend him to a friend.The plumbing service was excellent.

Richard Lampman

15:16 10 Jan 26

I purchased the higher level service contract and Lanz has been great about notifying me about time for furnace and plumbing checkup. Service people are excellent and take the time to talk to you about options. Feels like friends coming over to help.

Cris Vowels

15:11 09 Jan 26

O Somera

00:49 09 Jan 26

A bit pricey but quick and effective.

karen

19:47 08 Jan 26

Two service tech showed up right on time and went to work I think they did a good thorough job

Jeff Wilson

19:43 08 Jan 26

Very Professional

Jennifer Mason

23:00 07 Jan 26

Lanz did an incredible job on our project! They provided expert advice, excellent customer service, efficient scheduling, and a skilled technician. I highly recommend Lanz to all future customers. We are already scheduling our next home improvement/repair project with them. Thank You Lanz!

mike perry

20:37 07 Jan 26

Brenda Kimball

20:12 07 Jan 26

Betty Finney

17:49 07 Jan 26

Great service as always. Technicians were very polite, efficient and answered all my questions. I would recommend Lanz to anyone who needs the services they provide.

Dennis

00:37 07 Jan 26

Had the sewer line cleaned did good job didn't really care for the $79 dispatch fee

Beth Hoedebecke

20:32 06 Jan 26

I called and technicians were dispatched very quickly. They were friendly and helpful. They fixed my issue and thanked me for calling.

George Niehoff

22:40 05 Jan 26

We have been using Lanz for years. They are the only hvac/plumbing company we use. Communication is always excellent. Technicians are very professional and knowledgeable. We recommend them to everyone.

Jeffrey Carr

18:35 05 Jan 26

The man did fine work, no extra problems but offered an estimate of what could be done if needed. Recommended!

Alice Burton

23:20 02 Jan 26

Chris Hopper

22:28 02 Jan 26

Very pleased with service thank you

Alison Anders

22:55 01 Jan 26

Fast and helpful. Took the time to explain how things worked. Strongly recommend.

Jonathan Freund

17:27 01 Jan 26

Shelby Fawver

16:09 01 Jan 26

The Lanz team came to my house with in 18 hours of calling them. Came on time and took just about an hour to fix my water heater. Great service.

Geoffrey Herman

20:58 31 Dec 25

Brian Lauthen

20:54 31 Dec 25

Natalya Matatov

18:50 31 Dec 25

Quick, precised quality work was done. Very good information was given about the issues we had.

Cindy Milazzo

02:03 31 Dec 25

A lifesaver!They explained everything, efficient, and very responsive to our emergency!

Ayesha Imtiaz

20:55 30 Dec 25

Chris Gaulke

19:33 30 Dec 25

Yvonne Teal

19:28 30 Dec 25

Ron is very professional. Heexplained everything. Found the problem and fixed it.

Christy Loop

18:00 30 Dec 25

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5 Common Reasons We Get Called When a Furnace Runs, but Doesn’t Heat When it’s freezing outside, there’s nothing more frustrating than hearing your furnace running nonstop while your home still feels chilly. Many Central Illinois homeowners assume this means their furnace is about to fail, but that’s not always the case. In reality, there […]

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