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Google Rating

4.9

Based on 2489 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

Jonathan Green

22:12 12 Jul 25

Made it same day and had parts with them. For a Saturday the price was very reasonable. Highly recommend.

Matt Noel

20:54 12 Jul 25

Jeremy came out quickly on a Saturday afternoon for an air conditioner repair. Didn’t have the parts but we appreciate the prompt service and he’ll be back once the part arrives.

Brian Shain

20:28 11 Jul 25

Because of recent storms it took a couple days to get them here but they did a fantastic job getting my sewer back up and running. Thanks guys!

Moose Splatter

20:07 11 Jul 25

We are extremely pleased with the work done in our home. We had an A/C and furnace unit replaced and despite the close quarters and complications with our prior equipment, they were professional, polite, and very competent in all that they did. We have had our share of bad companies, so it is a real blessing to have these guys in our back pockets. We highly recommend this business to anyone needing work, and their prices are very fair and reasonable!

Mary Miller

02:06 11 Jul 25

They were quick and efficient with their task. They were done very quickly

Rita barcus

00:00 11 Jul 25

It was a pleasure working with Boston today! He was very personable and communicated with us on the work he would do. At the end of the job, he explained what he did and our benefits and improvements…like the faucet was now protected from freezing up in the winter. He told us the other services Lanz provides, and they are available 24 hrs. We are appreciative of Lanz’s customer service and quick reply to our needs! In the future, Lanz will be first on our call list, in our time of need. Thanks to Boston and the Lanz Company!!0

Leah R

15:58 10 Jul 25

We’re really happy so far with our new system from Lanz! The touchscreen thermostat is a huge upgrade from our old Nest—it’s much more user-friendly. The house is staying comfortable, even on 90+ degree days, which is a noticeable improvement from our previous setup.We had a small hiccup during payment when I initially tried to use an expired card, but it was quickly resolved. The new card had already arrived—I had just overlooked it. Lanz was professional and understanding throughout, and we really appreciate the great service.Overall, the experience was smooth, professional, and genuinely impressive—we’re so glad we chose Lanz!

Elizabeth Lewin

10:17 10 Jul 25

My Lanz technician was very professional and thorough in checking my AC system. I would definitely recommend him to a friend.

Larry Hall

13:49 09 Jul 25

Sandra Holloway

00:46 09 Jul 25

I will recommend Lanz to anyone the technician was nice went out of his way to help.

M Nadeem

21:47 08 Jul 25

I am very satisfied with the service provided by Lanz Plumbing. From the very beginning, their dispatcher and customer service team were kind, courteous, and eager to help. They answered all of my questions with patience and professionalism. Mr. Rich, the dispatcher, even followed up with a call to clarify some information I had received regarding their regular maintenance plans and the service charges for my tankless water heater.The technician, Mr. Jesse Lance, was excellent—warm, professional, and efficient. He made me feel comfortable and completed the job thoroughly. I truly appreciate the care and quality service I received. I will definitely recommend Lanz Plumbing to others.

Thom

21:21 08 Jul 25

Very friendly and fast service.

Robert Rea

19:19 08 Jul 25

UPDATE: 7-8-25. Received a call the next day. I appreciate people and companies who are not afraid to admit a mistake was made. I understand things happen and I appreciate Lantz reaching out to me and explaining what happened. They didn’t have to but they made it right……thank you.FIVE stars for the Tech who did the work, he was great.Friendly and explained everything. Communication is highlighted on Lantz website but it was a major issue for me. Reported this problem on Saturday, received text advising someone would contact me soon. Never happened. Reported again on Sunday & received a call advising someone would be there around 5 or 6. No one showed up. Eventually received a call after 8 pm advising they would be there tomorrow. They eventually showed up at 5:30 pm on Monday. I bought the system from Lantz around 5 years ago and I pay the annual service (Orange). I expected better. 5 stars for the Tech 1 star for customer service.

John Curtis

17:18 08 Jul 25

Called with minor plumbing emergency and Jesse H showed up within an hour and completed repairs quickly and professionally. He was courteous and repaired our leaks all within a little over an hour. Outstanding service!

Simply Monica

06:45 07 Jul 25

Last year Lanz sent someone to fix a small leak in my Condensation drain line. This year there was a crack found in the connect from my condensation drain line to the cooler coil as a result of that pipe being cut from last year causing another leak.. I paid for the repair $314.I’m hoping for fair compensation due to this second leak as a result of previous work.. my condensation line was found clean and NOT CLOGGED this year and the pan was also clean.I also have water damage as a result of this leak.. there is mold present and my drywall and carpet is ruined as a result. I’m willing to accept/negotiate fair compensation! Please help

Anne Clements

18:20 06 Jul 25

Have been working with this company for many years. They are adopted but pricey but worth it - very well organized and knowledgeable.

Patrick Floyd

17:35 06 Jul 25

Amazing service.

Jeff Woodcock

16:21 06 Jul 25

They did a great job for us.

Judy Argentieri

18:18 05 Jul 25

I called them at 10pm on July 2 because my AC stopped cooling. The technician called me and explained that he couldn’t get here that night but would be here the next morning around 9am as I would be the second client. I called the office in the morning and they explained it would probably be a little bit later in the morning. So the repair person arrived at my house around 11:30 AM. He diagnosed the problem and had everything working for me by 1:00PM. I am very pleased!

Karen

15:40 05 Jul 25

Patricia Meece

18:47 04 Jul 25

Crew cane to inspect AC. Both men were polite, efficient and thorough during the inspection. Finished within 30 minutes. I would schedule with Lanz again.

Danna Corley

12:22 04 Jul 25

Technician knowledgeable. Thoughtful and efficient.

Darren Cloud

21:56 03 Jul 25

Great service and fast. Victoria was excellent to work with.

Leslie Aiuvalasit

17:28 03 Jul 25

Another company wanted to charge us thousands to dig up our yard, I’m SO glad we called Lanz for a second opinion. They were able to more effectively clean out our wastewater pipes and that fixed the issue with no digging.

Christian Wagner

23:22 02 Jul 25

Very timely, thorough diagnostic approach, seems interested in finding the problem which steered me away from what I thought was the likely problem.

Ronald Brown

22:23 02 Jul 25

AC not working, technician diagnosed and corrected problem. Was very thorough, professional and explained everything. Excellent service.

John Brooks

18:50 02 Jul 25

We ran a gas line through our crawl space to our patio for a gas grill - very happy with the result and the guys that took care of it for us. Thanks Lanz!

Tom Grayson

16:50 02 Jul 25

Your service was excellent. All our questions were answered in a way that were clearly understood. The service person was friendly and had excellent human relations skills. We will continue to use your services.

Nicole Dickerson

16:24 02 Jul 25

Excellent service and great technician!

Meg DeLand-Owen

13:05 02 Jul 25

Victor was very friendly and easy to work with. He kept me posted. This was a long job and he maintained a nice disposition throughout.

Mike Trimble

01:19 02 Jul 25

AC check up. Quick

Mariah Carter

23:19 01 Jul 25

I am a Comfort Family Member and needs Lanz out for a clogged sewer drain. Being a member saved significantly on the repair costs. Scott and Austin were efficient and quick!

David Crow

20:44 01 Jul 25

Great response during a very busy time. The service tech was very professional and did a great job!

Michelle McNeely

19:12 01 Jul 25

Adien and Caleb were great today. Gave great service.

Gary Gillham

18:25 01 Jul 25

Great serviceman thanks for coming out so quickly

Don Carter

16:28 30 Jun 25

This was routine maintenance check for plumbing, heating & air conditioning. The workers did a great job!

Joan Lietuvininkas

14:32 30 Jun 25

Lanz Plumbing, Heating and Air Condition Services is the best all around service in Champaign. They are on time. Wear sleeves on their shoes to protect your home, they thoroughly check out your equipment and answer any questions or concerns you may have. I feel they honestly give me good advice about the work they are performing.Good people 👍Thank you

K Al

20:49 29 Jun 25

I just want to share how pleased I am with the service I received from Lanz. I have the Family Blue Service with them and every time I need something they go above and beyond, this time was no different. Brad came out to replace my sump pump and he did a truly wonderful job. He was not only professional and knowledgeable but also kind, respectful of my home, and took the time to explain everything in a way I could easily understand. He worked efficiently, left the space spotless, and made sure everything was functioning perfectly before he left. It’s clear that Brad takes pride in the work he does and the work he did at my home really stood out. He truly represents what a family-owned local business means, someone who cares about the people they serve, who treats your home with respect, and who takes the time to do things the right way. I always feel confident calling Lanz because I know I’ll receive honest, top-quality service. Huge thanks to Brad and the entire Lanz team, I’m really glad to be part of the Family Blue Service program and will continue to recommend you to others. Work Order #: 227300. Please consider giving Brad a raise as he is the kind of technician that reminds customers why choosing a local business matters.

Toni Lemmon

17:31 29 Jun 25

David Reeser

22:05 28 Jun 25

Prompt response to call. Quick and courteous service.

Thomas Ward

12:24 28 Jun 25

Did a good Thorough job. Helped us with all the questions we had. The service technician Diagnose the problem and had it fixed fast.

Diane Williams

23:39 27 Jun 25

Very Prompt and Very Courteous service! Informative, Knowledgeable and so helpful! I would recommend Lanz with no hesitation!

Linda Mante

21:32 27 Jun 25

The guys were great. Finished the jobs. No complaints from me. Great company.

Dylan Mahaffey

20:49 27 Jun 25

Excellent service. Quick and friendly. Lanz had quick dispatch, told me pricing upfront and didn't try to upsell me. The crew took care of my problem quickly and we're very personable. I would recommend lanz after my excellent experience.

Judy Khazoum

17:41 27 Jun 25

We have been using Lanz for years. The technicians and service providers are patient, pleasant and really great at what they do. I would highly recommend them.

Jane Dewitt

15:01 27 Jun 25

I love they call right before coming and clean up when done

Gary Trulock

10:54 27 Jun 25

During the middle of this heat wave my condenser fan stopped working and the temperature inside got up to 90° inside. I called and was told that there were at least 20 calls ahead of me. To my surprise I received a call the next day to let me know that a technician was on his way over. After some troubleshooting and some parts replacing I was back in the 74° house within 2 hours.

Dwayne Cooper

00:51 27 Jun 25

Fantastic service by Aidan! He went the extra mile to solve a unique problem. By sticking with it, Aidan systematically, step by step fixed the problem before he left the job site. Aidan gave crystal clear descriptions about how he was resolving the HVAC issue. I appreciate Aidan’s attention to detail about his HVAC trade. 10 out of 10!

Steelman Hoffman

00:00 27 Jun 25

Always professional!!!

Jimmie Evans

21:45 26 Jun 25

Te technician was very friendly and experienced in the A/C yearly checkup. He also was clear on what future needs might be. Lanz always has great employees.

Valerie Mansfield

17:53 26 Jun 25

Tamara Migut

17:44 26 Jun 25

The maintenance team was quick and efficient I always feel like Lanz has a very fair business practice and never feel pressured into anything.

Dave Mclearin

17:11 26 Jun 25

Karen

16:41 26 Jun 25

I signed up for the yearly maintenance plan. Lanz came and did a thorough inspection of furnace, air con, water heater, and checked the plumbing. They were very polite and informative, and advised me on fixing a plumbing issue I need to fix. I am very pleased with their work.

Karl Radnitzer

15:18 26 Jun 25

Our AC for our upstairs was out for A week when we called them. They moved us up in there schedule and got us in . We got a new furnace and heat pump. They sent 5 guys out to do the work. After 24 hours it still was not working upstairs so we called and they had two guys here in 10 mins. They fixed the problem. Very happy.

Josh Richardson

23:10 25 Jun 25

Always amazing and timely service. I've had to call Lans a couple times and I've been more then satisfied every time

valentine corley

21:50 25 Jun 25

Very good service and quick response

Cheryl Falchook

21:11 25 Jun 25

Victor serviced my air conditioner today and he was very thorough, courteous and knowledgeable.

Jeff Hanna

17:31 25 Jun 25

Lanz did the most comprehensive quote of all that I requested, they worked with me on financing, scheduled the work very quickly, arrived on time, did the installation fast, and were courteous and friendly throughout.

cliff redmon

15:11 25 Jun 25

I have used lanz plumbing several times since my pipes broke a couple years ago. Austin has come out every time and did a great job on the plumbing I needed done.

Tonya Harden

14:52 25 Jun 25

Lisa Sherrin

14:38 25 Jun 25

Sheila Cheatheam

01:34 25 Jun 25

Same day service on the day of call.gave update through out the service and followed up to Sanitary district with problem found on their line

Harish Patel

01:08 25 Jun 25

Great friendly on time service superbly done

Blake Spencer

21:51 24 Jun 25

Great experience, fast and efficient

Mike Hirschi

20:10 24 Jun 25

Lanz always takes care of us, whether it is an a/c unit not cooling or a plumbing fixture to replace. We will call no one else!

sarah stewart

17:39 24 Jun 25

I would recommend Lanz anytime. Everyone was great

Joseph Powell

17:19 24 Jun 25

Technician arrived within an hour of call that he was on his way. Technician ran through his test and replacement of AC capacitor for a 20° change from out flow and intake. It took about 20 minutes.

Juan Sebastián

15:23 24 Jun 25

Always great service, fair prices, and friendly staff and technicians!"

Troy Mitchell

14:43 24 Jun 25

Sheila Young

12:10 24 Jun 25

Lanz is absolutely the best. They are quick to respond and their customer service is amazing. I have used them for my hot water replacement and central air unit repairs. Special thanks to Aidan…he was AWESOME! I’m a customer for life!

Adrienne Coleman

23:34 23 Jun 25

Our Lanz technician, Boston, was very friendly and efficient!

Beth Dighton

23:01 23 Jun 25

Latrice Willis

19:08 23 Jun 25

I sent a request online (on a Sunday evening) regarding a clogged bathtub and someone responded within five minutes letting me know that someone would be calling me the following business day to schedule a time for service. They called me the next morning (Monday) to schedule the service. The guys came to my home, promptly, on the same day. My tub was fixed in less than 30 minutes. It’s good as new!The guys were very nice and introduced themselves before entering my home. They addressed me by name the entire time, which is nice because sometimes you don’t get that. They explained the fees before working and made sure I gave consent for the work. The amount was the same as I had been quoted the previous day. The guys explained what they would be doing and gave tips on what I can do to prevent future clogs. I wish I had called years ago lol!Thanks again for the excellent service. I’m looking forward to using my shower with no standing water! This is great!

Robert Martinez II

18:12 23 Jun 25

Austin from Lanz did great, professional work and was super polite and friendly. Great service.

Timothy Gress

16:41 23 Jun 25

We are super impressed by the professionalism and excellent service Lanz provides. Thomas was really helpful and answered all of my questions. Great company!Update 12/16/21Continue to be impressed with this company. Brett just installed a new hot water heater for us. Very professional and courteous. Wore his mask inside the house which is super comforting during these Pandemic times. Would recommend these guys for sure!Update 5/23/22Another excellent service call! We needed a little tweaking on some settings for the HVAC unit they installed two years back. Mike (the tech) diagnosed the issue and fixed us up! This company is awesome!nUpdate 5/31/23Great service by Greg to do annual maintenance on HVAC system. The company is great to work with and their techs are alway knowledgeable, quick, courteous, and professional. Use these guys.Update 10/22/23Another great service call by Lanz. These guys are excellent.Update 7/26/2024Great job again! Did our annual AC maintenance and they were in and out quickly. Nice job!Update 6/23/2024Another great maintenance service call for our AC and plumbing by Lanz. Matthew and Jesse were polite, professional and explained all they did today. Great reps!

Steve Wilson

15:19 23 Jun 25

June 2025 Update: been 3 years since got new air conditioner and furnace. Couldnt be happier. Lanz was here today for semi-annual inspection. Everything is working great, pointed out 25+ year old water heater. Gave us a quote, along with the message that it could continue to serve us well for a number of years, but to be aware that it could also fail. Gave us a few pointers to look out for, like not enough hot water, but today still working well. Very professional, supportive, and answered all the questions i had. Glad they are our HVAC provider.Our Lanz service includes a plumbing inspection. They didn't try to oversell us, but did point out the problems with our bathroom shutoff that I knew were stuck and not functional, but hadn't taken care of. They gave me a very reasonable quote for getting those replaced, and I am grateful They reminded me. I would not have remembered until one of them failed completely and we would have had water damage. We've been on a plan with Lanz for 9 years now and it truly has been great.Older-Our compressor went out on our 22 year old system, and we have had small issues with our furnace the last two years, so we decided to upgrade our entire system, furnace and air conditioner. Lanz was great, gave us options, explained the differences, and helped us understand the benefits of the system we decided to go with. Kurt was helpful, available, and knowledgeable, great experience.They have earned my trust and I will always be a Lanz customer.Older - Lanz has been great, and today we had our air conditioning system maintenanced. Victor was courteous, knowledgeable, and very informative as he explained the work he was doing. He answered all of my questions, and it was a great experience. I would be glad to have him be our Lanz rep for any future needs.

Ellen Leyerle

02:45 23 Jun 25

Prompt response on a Sunday for a plumbing leak.

Danielle Rokosh

23:08 22 Jun 25

They were quick and efficient and the guy didn't try to upsell, it was a simple problem fixed on the spot. 10/10 would recommend

Mollie Bogart

16:31 22 Jun 25

I guess things are OK. Things were ok before so I really don't notice any difference.

Ahmed Elmaazouzy

16:29 22 Jun 25

Cheryl Weaver

15:23 22 Jun 25

Bill Kilpatrick

21:02 21 Jun 25

Excellent service

ALLAN VEGA

20:32 21 Jun 25

I highly recommend Lanz heating and cooling. We are very happy about our program.

Sue Kozlowski

16:57 21 Jun 25

Very happy with this company. I called on a Saturday morning due to the ac not working. They were here in less than an hour. Inspected furnance and ac unit. Within an hour he had things cleaned and working. He was polite, friendly, and very professional. Will definitely use them again.

nan wood

20:18 20 Jun 25

Repair men were very professional, knowledgeable, friendly and neat! The problem solved and repaired.

jessie williams

19:08 20 Jun 25

The technicians were always on time and very professional. Everyone I met was friendly and personable from Michael Savage to the entire HVAC and plumbing installation crew. Everything was installed on a timely fashion which I appreciate since it was going to get hot. My installation was even moved up by 4 days. I would definitely recommend Lanz.

Jorden Brotherton

18:31 20 Jun 25

Lanz responded promptly and their technician gave us a valuable and honest opinion about the state of our home's HVAC system. We didn't feel pressured to make an on the spot purchase and they seemed to have our best interest in mind. Very much appreciated. We would gladly call them for service again.

Barbara Schleicher

18:05 20 Jun 25

Yolo Swag

21:26 19 Jun 25

The technician was quick and knowledgeable. He addressed the problem effectively and had additional tips to improve system efficiency. I will absolutely consider Lanz in the future.

Rhonda Young

20:38 19 Jun 25

The 2 gentlemen that came to our house too look at our system and fix it were very kind and respectful and did a quick fix. I would recommend them to anyone.

Barbara Burch

20:37 19 Jun 25

Received great service! It is very worth it to be on a monthly plan so you get prompt attention on a regular basis...before things break down!

Jenny Redden

18:59 19 Jun 25

Mary Tucker

16:57 19 Jun 25

Ron explained things well. He organized the problems and solutions which helped so much! He was concise and didn’t rush me. I appreciate that. Mary.

Kevin Bayless

15:53 19 Jun 25

Excellent service, extremely professional.

Cheryl Masters

15:10 19 Jun 25

Gerald and Matt from Lanz were on time, very friendly and very very professional. They explained the results in easy to understand terms. Any recommendations for plumbing and/or air conditioners were helpful and appreciated. Super positive.

Danielle Westmore

00:08 19 Jun 25

Tech was very knowledgeable and was able to identify the problem quickly. I was prepared to pay the dispatch fee and was under the impression that this fee included assessment to determine the problem. Once the tech arrived, I was advised that there would be an additional fee to diagnose the problem. The total expense exceeded $300 which seems excessive given that the problem was identified in under 10 minutes. I wish that the appointment scheduler would have mentioned the diagnostic fee ahead of time so I could have had the opportunity to consider other options.

sheila davies

23:22 18 Jun 25

The serviceman Greg that came to the house was was professional and so helpful with my questions about my air conditioning unit!

Mike Behm

20:42 18 Jun 25

Polite knowledgeable and courteous, highly recommendable

Victor Timmothy John Schiro

20:23 18 Jun 25

I recently hired lands to clear a clog in my bathroom sink. I had called another company, and the root issue was unable to be fixed. The tech that Lanz sent out Did a great job and worked on it for a long time however he needed to call the enforcements in order to solve the issue and when I went to pay, I was Expecting more than just the basic charge for a cloud removal, however I was told that they were using my unique problem as a training opportunity and I would be only charged the standard amount which was a very pleasing outcome for me. Every technician I have had experience with has been kind and polite and Diligent and I’m always happy to use Lanz Because I believe I will get a fair deal.

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