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Google Rating

4.9

Based on 2328 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

Margy Francis

19:26 20 Feb 25

Well satisfied with the repairs that were made. Jesse is polite and did what we needed. I would have him again.

Mary Lou Dunker

16:46 20 Feb 25

Our technician arrived when we were told to expect him and I appreciate that he called a few minutes before he would actually got here. He was friendly and courteous.We had him inspect our HVAC system since it is 8 years old and we wanted to be sure everything checked out for these cold days we’ve been having. We were very happy with his work and he was efficient.

Paul Hilton

16:19 20 Feb 25

Technicians were fabulous. Drain is clear. Will call Lanz again when needed.

mjrrjr0611

14:51 20 Feb 25

Bob Crawford

01:46 20 Feb 25

Jamus Thayn

21:09 19 Feb 25

Josh helped me set up an awesome custom duct for ventilating my 3d printing space in the basement. I'm also looking forward to the full duct cleaning next week. Their prices are very reasonable and their service and quality are excellent. Would highly recommend.

Margaret Ballantyne

16:54 18 Feb 25

The people at Lanz had previously been very helpful and competent. However, we have a leak in a pipe with hot water, and we are without water and heat for the past four days, and they have promised and promised without delivering. We wait and wait for the promised service and they never respond. The temperature in the house is in the low 50s and we are miserable.

Kristi Anderson

03:19 18 Feb 25

Wes, Michael, and the HVAC and plumbing teams provided exceptional and speedy service. Every worker was extremely kind, polite and focused on completing the job with top quality work. I highly recommend Lanz!!

Sherry Abbitt

18:44 17 Feb 25

Extremely happy with their prompt and courteous service. Thankyou so much. They were good at communicating promptly and getting back to me. Excellent service!!!

Bob Owens

16:20 17 Feb 25

I scheduled a service call to inspect my new DIY mini-split installation. Before the appointment, someone from Lanz called and spent ten minutes troubleshooting with me, potentially helping me avoid unnecessary costs.

Dan Crede

17:37 13 Feb 25

Terry from Lanz was awesome!He diagnosed the problem with our dishwasher and fixed it fast.Thank you!!

Ben Krapac

21:36 12 Feb 25

Prompt and timely service! The tec was friendly, knowledgeable and completed work in a timely manner. He took the time to address any concerns or questions I had and also pointed out some things to look out for in the future. Will definitely be using lanz again!

shannon steidinger

19:55 12 Feb 25

My septic was backing up. I called Lanz and within a couple of hours they were at my home, had the problem figured out, and resolved! Very courteous and knowledgeable technicians.

Jennifer Phillips

23:22 11 Feb 25

Lanz came out same day, found the issue quickly and had great customer service. Very happy.

Grace Smith

20:26 11 Feb 25

We called Lanz because we had a leaky corroded pipe off the main water line. They came out the next day and got it fixed in no time. No BS. Came in, got the job done. Great service, fully recommend!

Mike Smith

16:04 10 Feb 25

Will and Caleb did an outstanding job communicating what they were doing and what they had found and fixed during a maintenance call.They treated our home like it was their own and took extra effort to show the respect to the property and to us.Looking forward to seeing them again.

David Crow

01:07 08 Feb 25

Great response, very professional and did a great job

Shawn Bickers

23:58 07 Feb 25

Quick service. Very knowledgeable and kept us informed.

Jeremy Y

17:35 07 Feb 25

Wyatt installed a new water heater today. Very professional and friendly. Ran me thru the maintenance and asked if I had any questions. LANZ has always had the best services and employees!

Mary Glasgow

14:55 07 Feb 25

Fast, professional, courteous, excellent performance and follow up on installaltion ...seamless operation from initial inspection and diagnosis of problem to sales and to final follow up. Top quality furnace at a reasonable price.

Mick Little

22:46 06 Feb 25

We are very pleased with your service. The technician, Zach, was polite, friendly and knowledgeable. We would not hesitate to recommend your company.

Robert Dunker

19:06 06 Feb 25

Very nice technician. Very polite. Explained to me very well what the problem was, how he is going to fix it and how much it would cost. Very knowledgeable .

Don Carter

17:03 06 Feb 25

Furnace not working. Performed needed maintenance & it is working fine now. Very courteous and knowledgeable.

Benjamin Gailey

17:41 05 Feb 25

As usual, nothing but good experiences with your company. Wyatt and Kyle were professional and clear, explaining options and fixing the issues quickly and well. Can’t recommend them enough.

Mark Hallett

21:55 04 Feb 25

Nick was amazing. Super responsive and explained everything. Boston is an awesome plumber as well. Mike is super professional and kind.2.4.25Had to get a full furnace and AC installed. From sales to install, everyone was perfect. This is why I stick with this company.

Lori Patterson

22:45 03 Feb 25

4/2024 We had a family tragedy and they handled us with such care and urgency. The service was perfect.2/3/25 Once again Lanz came to the rescue promptly and thoroughly. I appreciate that they explain their process. We feel like we’re in good hands. Thank you Wyatt and Kyle!

Wendy Dexter

18:05 03 Feb 25

I called Lanz at the suggestion of a friend, Sue Gass, who recommended them. The gentleman who came to deal with my issue (leaky toilet, identifying whole house water shut off) was named Boston Williams. What a great guy! He was extremely thorough, knowledgeable, friendly and efficient. He gave us multiple opportunities to ask queations and gave us great information. I try to support local since I live in Coles County, but my recent service from locals was less than satisfactory. I am so relieved to know that Lanz will be my go-to for all my plumbing, heating and cooling needs. I highly recommend Lanz!

kim morrison

02:35 02 Feb 25

Thank you Lanz, Inc. for your fast response with knowledgeable service personnel. We are greatly appreciative and will gladly recommend your services.

Janelle Rear

18:05 01 Feb 25

robertriceschlarman

20:14 30 Jan 25

The service tech arrived on time. His actions were professional exceeded our expectations.

Brennan See

18:49 30 Jan 25

Wyatt was great. Very easy to work with and informative.

Ram Subra

18:04 30 Jan 25

We hired Lanz to replace our Water Heaters and HVAC units. They did a professional job at a reasonable price (competitive, not the cheapest). They kept open communications throughout the process. Excellent team and work!Update: They have a terrific maintenance service that preemptively takes care of HVAC, plumbing of homes before problems arise. They are a very reliable company.

Gregory Glosser

21:42 29 Jan 25

"Excellent Service" doesn't do them justice.We had the coldest days of the year this year (January of 2025) with expectations of sub zero temperatures. Our home had the original -- tired -- HVAC system that came with the house and it decided to go out -- as it does -- at the worst possible time. It was discovered that we had multiple gas leaks, a broken heat exchange and a bad regulator. We were encouraged to buy a new system.It was a bit of a crisis. We have an 8 month old and have had some financial setbacks. The day before severe weather I called Lanz and was told by dispatch that someone might not be able to reach us until the next day. Luckily a technician came by after regular hours to take a look at our furnace and discoved the problems I mentioned. Our sales rep also came by that same day so we could get things moving as soon as possible. He was able to schedule installation within the same week with a reasonable payment plan. Foretunately we only had to use space heaters for a few days.Installation was fantastic, they went above and beyond to take care of our install. They even had plumbers on hand to take care of our gas leaks the same day.Everyone involved was compassionate, knowledgeableand timely. I highly recommend Lanz.

19:47 29 Jan 25

19:21 28 Jan 25

19:45 27 Jan 25

18:37 27 Jan 25

I have had nothing but good friendly services from all the technicians from Lantz.

Amanda Darnell

18:27 25 Jan 25

The Lanz guys came out on a Saturday and were very quick and efficient in clearing the roots out of our pipes causing our sewage lines to not drain. They will be our go to for all of our plumbing needs from now on!

Chuck Bennett

14:53 24 Jan 25

Wyatt was fantastic.Gave clear and good information on all subjects we discussed. Mostly pressure tank well and coverage on our mr cool splits.Chuck BennettYou guys are the best.

Katherine Ottney

22:04 23 Jan 25

Kenneth Welle

19:10 23 Jan 25

Made it out here very quickly, they were very efficient, finished the job very quickly and the price was reasonable.

Luke Lawrence

01:41 23 Jan 25

Lanz technicians came to my house for a frozen pipe that burst. They came after hours, when they were short staffed, and still went above and beyond to fix my leaking pipe. They were fast, understanding, cordial, and provided outstanding reliable service. Highly recommend.

Matt Wiley

23:30 22 Jan 25

My heater stopped working and we were having negative temperatures and Lanz was able to have someone diagnose and fix it by the afternoon. Keeping them in my contacts.

Ryan Rauch

22:22 22 Jan 25

The service was fantastic! Aidan was patient and kind and explained how my system worked. He gave me tips and tricks to look for if something went wrong. He even met me at the exact time I requested and got my heater back up and running in no time. Thanks Aidan!

Mb A

17:33 22 Jan 25

My furnace stopped working on one of the coldest nights of the year and called Lanz Heating, Plumbing & Cooling. Chase came out and patiently answered all my questions. He did a wonderful job getting my furnace back up and running!

Allan Harris

23:02 21 Jan 25

Excellent service by knowledgable technician. Highly recommend.

Tim

17:30 21 Jan 25

Small job but nicely done

Ramona Oswald

14:47 20 Jan 25

The office was very responsive even though they were closed. The technician showed up right away. He figured out and resolved a weird problem in a hard to reach location. And he was courteous. I highly recommend Lanz.

03:34 19 Jan 25

Trustworthy. Reliable. Fair.

Kayla Sanders

00:26 15 Jan 25

Great advice!

Stoney Wireman

21:20 13 Jan 25

Some of the best people from start to finish what a Blessing it is.

Juanmahel Davila

15:21 13 Jan 25

I have always had a positive experience with Lanz Plumbing. Prices are reasonable and same day service.

Kevin Arrowsmith

00:53 13 Jan 25

Had a plumbing job done by lanz . Did a great job , great people

Kord Russell

01:09 12 Jan 25

These guys are geniuses. They found an accessible clean-out that previous business call had missed entirely. (Lanz used a prod and their keen ears to unearth a buried clean-out.) Quality work all around. Loyal Lanz now.

Heather Beeney

23:34 09 Jan 25

sarah stewart

10:53 09 Jan 25

I would recommend Lanz anytime. Everyone was great

Leon

21:24 08 Jan 25

Prompt response

Rhonda Lance

18:50 07 Jan 25

Travis Hill

19:01 05 Jan 25

Austin was great. Quickly addressed the issue, clean work, knowledgeable resource.

Billy Vermillion

00:48 05 Jan 25

Tanya Voronin

17:40 03 Jan 25

The technician was very professional and fast. He was able to come in about 90 minutes after calling in, and diagnosed and fixed the issue right away!

Stephen Donaldson

20:08 02 Jan 25

Very professional!! Explained what was plugged in the drain. Would recommend.

Wesley Hammes

20:50 29 Dec 24

Mohammed Elshamy

18:59 28 Dec 24

Prompt weekend on call furnace service. Knowledgeable technician.

Laurent Urich

18:46 27 Dec 24

Professional and courteous!The only service not included is BS!Those guys know what they’re doing and will get the problem solved.I highly recommend Lanz Plumbing!

Moira Canull

16:16 27 Dec 24

The guys who came out were very kind and helpful and infomative. The price point was less expensive than competitors. I highly reccomend.

Emily Massullo

15:58 26 Dec 24

Neat, tidy & they know what they’re doing.

Chyna Bmore

03:20 23 Dec 24

Someone came out same day. Great. They didn’t do anything but take off a filter (that should be on) say that was causing the issue and they left. Although it resolved the issue for over half a day, right now we’re right back where we started with a hot water tank that won’t stay lit. And we still don’t know what’s wrong with it. Going to have to pay someone else a fee to come out and really do some work…Not satisfied at all… they asked for the review… HERE IS MY HONEST REVIEW.

Jim Evans

00:02 23 Dec 24

Richard and Phyllis Roth

21:46 22 Dec 24

Maria Sage

21:35 20 Dec 24

Lanz service was excellent. Had both a furnace check and hot water heater/plumbing check and both young men were courteous and professional. Would highly recommend!

Sheila Cheatheam

21:35 20 Dec 24

Same day service on the day of call.gave update through out the service and followed up to Sanitary district with problem found on their line

Superspiderman Superspiderman

23:01 19 Dec 24

These gentlemen were amazing. They got to my place within 2 hours after my initial message and had my furnace working within an hour.

Issac Garcia

03:11 19 Dec 24

Jason Evelsizer

20:55 18 Dec 24

Great experience in timely manner.

Sarah Isaacs

00:04 17 Dec 24

Outstanding! The technician who came out was so knowledgeable and helpful. Our toilets were overflowing and it turns out there were roots in the pipes and he solved it all in one afternoon! (After we paid a different company $1100 this morning to disassemble our toilet and tell us they couldn’t do anything today because they need to break up our concrete patio and rent a back hoe.) We are so grateful for Lanz Plumbing and their expertise. We are customers for life.

Mary Mack

20:39 16 Dec 24

The technician is very knowledgeable, professional and explained our plumbing system very well! I would recommend Lanz Plumbing without hesitation.

Edward

18:30 16 Dec 24

I've been a member of the Lanz Comfort Club for several years. They come regularly to check my furnace and air conditioning and keep their appointments. Their technicians are always polite and informative and the keep things clean. I highly recommend Lanz and its Comfort Club.UPDATE: Recent incident with Lanz. I recently had a new air conditioner installed. That part was done well. When time came to write up the invoice, I reminded the technician that I was a member of their Orange Club. He apparently checked and said that I was not listed. I've been paying my monthly fee for decades. The technician said he would take care of that. Shortly after, I needed some plumbing work. Once again I reminded the technician that I was a member of the Orange Club. Once again it was checked and was told that I was not listed and that my membership had been terminated earlier that month. No one had told me. So, I asked him to leave. I later filled out the online form for membership. That was months ago. No response still. Was I placed on some black list? It was an unpleasant end to a long and satisfactory business relationship. Very disappointing.

Angie Carter

16:00 16 Dec 24

Lanz was very professional. Explained exactly what he needed to do. Finished neatly & promptly. Affordable as well.

vasyl fedorychko

00:39 15 Dec 24

The worker that came out to look at the furnace showed a great set of solving skills and was very helpful! Five Starts !:)

Fred Coleman III

22:08 14 Dec 24

LANZ Plbg & Htg responded promptly for a service call regarding a leaking toilet. Technician arrived about 30 minutes later. Technician diagnosed the problem and ended up working through two attempts at replacing wax seal. After 2nd attempt and thorough testing toilet no longer leaked. Next day noticed there was a slight rocking back and forth. Called LANZ again on Friday at 3pm. Another Technician arrived in 20 minutes. Performed full diagnostics and replaced bolts and shimmed toilet so it no longer rocks. Tested toilet thoroughly and had me inspect. All's good and Technician did a great job. No fee charged for call back. Great service and overall a positive experience.

Kyle kingsbury

23:55 13 Dec 24

tim tiger

22:00 13 Dec 24

Excellent fast service with our plumbing emergency! Austin was professional and courteous, we will have them as our provider for heatair and plumbing from now on.

Jancola Marty

15:25 13 Dec 24

I'm beside myself right now. 2024 has been hard. I received a phone call from Wes telling me that he heard our family is in need of a new furnace. Lanz is gifting us a new furnace with insulation at no cost. Wes came out personally this morning to take measurements and calculate everything needed. I'm in shock. Our furnace went out on us a couple of weeks ago, and I've been stressing about what we were going to do. Thank God this prayer is being answered. I know it sounds cliche, but I can't thank Lanz enough for all they are doing for us. When you are so far down and things keep going wrong, this pulls me back up and gives me more reassurance that things are getting better. This is life changing, and I will never forget. Thank you again. We are so thankful

Bobbie Herakovich

23:45 12 Dec 24

Responsive, efficient and trustworthy. They are professional, skilled and knowledgeable.

22:35 12 Dec 24

22:25 12 Dec 24

14:17 11 Dec 24

00:19 11 Dec 24

22:16 10 Dec 24

The technician was very polite, thorough and the price was very reasonable. Thank you Lanz for a job well done.

Tom Ward

19:46 10 Dec 24

Angela Myers

18:14 10 Dec 24

Friendly tech who did what was promised and didn’t seem to be put off by husband asking questions.

Kevin

05:49 08 Dec 24

Will S

20:45 07 Dec 24

We have used Lanz twice now in the last couple years - first to replace a water heater, and second, to install a toilet and new supply line for it. They did an excellent job in both cases, dealing with 70-yr-old galvanized steel pipes. Maybe we could have saved a little money shopping around more thoroughly for the cheapest quote, but we wanted the work done right, and in that regard we are very pleased.

Gajendra Jain

12:54 07 Dec 24

Don McBride

00:06 07 Dec 24

I had a weird intermittent problem with my furnace that only happened under very specific conditions. I called Lanz and asked if someone could come take a look. The service tech (Greg Weitekamp) performed routine maintenace and began troubleshooting. He asked if he could take a look at the ventilation pipes going through the attic. He identified an exhaust ventilation issue within 10 seconds of being in the attic. He proceeded to remedy the problem and upon completion, tested the unit to ensure everything was operating as intended. The ventilation pipe was installed over ten years ago and had been missed by a few home inspectors. Greg handled the repair with ease and urgency. He really went above and beyond in my opinion and represented his employer well during this visit. After talking to Greg about routine maintenance and how I should handle everything in the future he suggested that I sign up for a maintenance plan, which I did. I look forward to future visits from Lanz and thank Greg for his time and effort! I highly recommend Lanz to anyone needing routine maintenance and/or help with an outage.

Deena Reed

22:39 06 Dec 24

E J

15:29 06 Dec 24

Fast and efficient maintenance service on the furnace.

rlnv4

03:01 06 Dec 24

Dorcas Hamilton

23:15 05 Dec 24

The technician was efficient and friendly. I was very happy with him

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