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Google Rating

4.9

Based on 2410 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

Amnon Attali

14:29 28 May 25

tldr: the employees are friendly (hence the 2 stars not 1), the prices are a crime, the scheduling is a joke, the service is mediocre. On multiple occasions Lanz came to fix a problem, failed to fix it properly, and then had to come back and fix it again.First time: blocked drain. Guy 1, "unclogs" it and leaves, charging me 200. Did not fix the symptom OR the cause. Guy 2, finds the cause (poorly arranged pipes in the basement), fixes the symptom and not the cause. Guy 3, starts fixing the cause (quotes a price)... realizes he planned his solution poorly. Quotes me a new price that is double the previous. He's already started repairs so what am I to do??? Lanz DID give me a credit for the first dispatch, but the overall price was still over 1000$ for a few hours of work rerouting pipes.Second time: new toilet install. Leaking a year later, no discount, no accountability. I felt like I bought a used car from Matilda's father, it ran JUST long enough to survive the warranty.There were also two other occasions with no particular issues with the service, except for the price which came out to around $400/hour!!

carrie bell

17:29 24 May 25

Tyler Zanardelli

20:45 23 May 25

My parents had Lanz out for a clogged drain, and an unknown leak with their bathroom plumbing. Lanz was quick, extremely professional, considerate and even pointed them in the right direction for recommended repairs. This is the new family “go-to” company for HVAC, plumbing and underground solutions.

Lloyd Duitsman

17:34 23 May 25

Home inspection. Best iv ever had very knowledgeable very thorough. Coming back in the fall

John M

02:12 23 May 25

Justin Davis

13:42 21 May 25

Awesome Team! Very polite and professional!

Michelle Wiegand

21:33 19 May 25

michael wood

16:54 19 May 25

Peggy Hamill

13:47 17 May 25

We were interested in a second opinion on a heating/ac system, and Lanz was willing to come out within a day to provide the second opinion. My sister, who needed the second opinion, has memory problems. She forgot that the tech was coming and at the first visit was out walking her dog and not home. The tech was very kind, and came back later in the day to provide the service call. He serviced the system for a very reasonable price in comparison to the other company, and we are now solid Lanz customers.

mike s

19:01 16 May 25

Suzy Kitten

21:16 14 May 25

Hans Blaschek

11:30 14 May 25

The technicians at Lanz Plumbing, Heating and Cooling installed a new furnace and A/C in my house in one day. They were friendly and professional in all respects. I recommend them highly without any reservations.

Debra Olson

21:32 13 May 25

On May 12, 2025, my elderly mother had Lanz Heating and Cooling come to her home in Philo Ill, and complete a water issue that has been bad for a couple years.I can't say enough about the men who came, worked hard and respected the property, inside and out. A hard working team- with attention to detail and completion in 24 hours.Thank you so much,Velma OlsonLacinda CarringtonDebra Olson

Tim Nelson

20:50 13 May 25

Our salesman, Michael, was friendly, professional, thorough, and responsive. I asked many questions and always felt my time and satisfaction were valued. When Michael didn’t know the answer, he found someone who did. Proposals were provided promptly and even revised for me several times on request. Lanz is not the cheapest Vendor out there, but I have literally nothing bad to say about my entire encounter from the first phone call to the completion of the installation. They even have checked in several times in the following weeks to make sure the equipment was operating to my satisfaction. We also had plumbing work done and I am highly satisfied. Once again, not the least expensive but I feel great peace of mind with the work that has been done in my home. A great company with an exceptional team!Will the Technician came to help after we accidentally hit a wire on the AC unit while trimming grass. He was courteous, professional, and thoroughly considerate and helpful in the repair!

Sue Johnson

19:50 12 May 25

I was told my furnace and air conditioner needed to be replaced and that the cost would be $20,000.I contacted Lanz Plumbing, Heating & Cooling for a second opinion. Turns out both the furnace and the air conditioner are working normally; no repairs were needed.Thank you for your prompt response and your honest assessment of the need.

Megan Kearns

22:04 09 May 25

Tom, Austin, and Shannon did an excellent job in getting my plumbing issue fixed, and I'm grateful for how prompt and professional they were. They got the job done in a timely manner, even though it wasn't an easy job. Truly they went above and beyond, and I would not hesitate to call Lanz again for any plumbing issue I might have in the future! Thank you again!

Michael Bacon

13:46 09 May 25

Lance are very professional .by noontime I had a brand new furnace and a brand new air conditioner unit. They did a wonderful job, very nice people, very polite, very talkative. There's nothing but good words to say about everybody in my purchase .

Lou L

04:26 07 May 25

Shannon was awesome...will ask for him should I call again...had mattex out twice and they did not fix the vessel drain... 5 stars for Shannon.

P McElroy

19:48 06 May 25

Terri Johnson

16:42 06 May 25

Can't say enough good things about the excellent experience we had with Michael Savage and the entire team at Lanz. The project was completed quickly, professionally, and provides the comfort needed in our home. We highly recommend the team at Lanz for your HVAC and plumbing needs.

Elizabeth Fish

15:34 06 May 25

Always have had great interactions with the technicians. They usually make sure to tell me everything I may need to know about the problem and how its going to be fixed.

danny conley

15:07 06 May 25

The repairman was very courteous and finished the job and did a great job.

Martha Weller

03:03 06 May 25

I asked Wes to add a mini split to a converted garage and he did a super job for me. I’ve dealt with Wes on several projects for my home. He always looks for the best solution and takes great care to understand and meet my needs.

Mark Penner

20:17 05 May 25

Barbuda Voss

20:58 02 May 25

Greg came today For our fall furnace maintenance. We had him for our spring maintenance and were so impressed with his hard-working nature and expertise. He arrived on time today and worked diligently and thoroughly To make sure we were ready for winter. In addition to his professionalism he was very pleasant and thoughtful. We recommend him highly.

robert gennis

01:47 01 May 25

On time. Polite and got the job done. Excellent service

21:18 30 Apr 25

01:58 29 Apr 25

01:58 29 Apr 25

23:33 28 Apr 25

Jeremy did a fantastic job. He answered all our questions and was very courteous.

Joyce Mast

18:04 28 Apr 25

So far, so good. We'll see when the installation is complete and functioning.

Jason Smith

14:46 28 Apr 25

From the initial consultation and walk-through with Kurt, to the final handshakes with Jamie and Austin, this company has exceeded all expectations. Wealth of knowledge and experience, ability to set goals and meet them, and willingness to do what it takes to get the job done well are hallmarks of a quality company. And these people have them in spades. Our home is a tri-level that has only ever had baseboard heat so everything had to be installed from scratch. No easy task, but Kurt bid it well for the right equipment at a fair price, and Jaime and Austin made it happen...On 3 different levels, for 3 solid days , in 95+ heat...The entire system looks and functions like pros did it..'cause they did. Are we satisfied? ..Yes for sure.. Would we recommend Lanz? . Yes..and they can put a sign in our yard anytime.. There's a reason this company is continually growing..quality work will always be in high demand. Thanks to all( Melissa and Kinsey in the office as well) for a job well done.

Rachael Burton

22:05 26 Apr 25

Amazingly quick service! I called last minute with an emergency and had someone here in 10 minutes. They completely resolved our issue and kept my family from needing to go to a hotel for the night. Will definitely use again <3

Alice Delage

18:14 26 Apr 25

Aaron Graves

16:07 26 Apr 25

Excellent service and attitude from the on-call tech to fix my late night problem.

Dina Meek

03:04 26 Apr 25

Ashley Ware

01:10 25 Apr 25

Very knowledgable and freindly all componets of my ac and heating working great. David and nick are very good technicians they are fixing other issues very well. Added plumbing this year.4-24-2025

Kelly Rodgers

17:17 24 Apr 25

Absolutely fabulous service! I recommend Lanz to everyone I know.

Ann Victorson

00:01 23 Apr 25

From beginning to end, I couldn't be happier with my service. Thank you, Austin, for making my day brighter!

Kari Herschberger

20:04 22 Apr 25

They came out on a holiday and fixed the problem another company missed. Would recommend them.

Margaret Schneider

20:02 22 Apr 25

Fast and courteous service. I would highly recommend!

Harish Patel

21:56 21 Apr 25

Great friendly on time service

Zachary Weaver

14:57 20 Apr 25

Jerry McCarty

19:16 17 Apr 25

I was very pleased with Lance plumbing today on the ground crew. They came in and had a sewer back up. They came in and auger me out camera it. Marked marked it for me and showed me exactly what they was doing and I was very pleased with him at this point I recommend Austin to anybody great kid. He explained everything what he was doing, and he videoed everything and checked everything. I was very, very, very impressed with him and he knew exactly what he was doing and every move that he made Was right on right on the Dot man

Mary Harris

16:38 17 Apr 25

Very professional and polite . They also responded promptly!!

Jessica Bell

16:04 16 Apr 25

Just had Aiden, Caleb, and Tony over to service our heating, cooling, and water system for the first time. As a first time home owner, I really appreciated how patient they all were and how knowledgeable they were about everything! They did a great job to make sure I knew what was going on and why they did what they did in the service, and they made sure I understood why they made any recommendations they had! I plan to ask for them again when its time for the next maintenance need!

Sophia Segev

17:30 15 Apr 25

Kelly Crull

14:48 15 Apr 25

I needed a mini split unit worked. The tech arrived on time and was very friendly. He was very knowledgeable on my unit and what needed to be done. The tech also made a few suggestions which would increase the efficiency of the air flow in the residence. The professionalism displayed by the tech was amazing. I will not use any other company for my heating and air conditioning needs.

mike Flesner

22:51 13 Apr 25

Like always 5 star work thanks Lantz

Dwayne Cooper

14:47 11 Apr 25

Fantastic service by Brett & Joey! They provided crystal clear details how they were going to complete the project. I appreciate the attention to details because the connections & fittings were perfect! A job well done! 10 out of 10

Deborah McCartney

23:46 09 Apr 25

Jeff W

21:13 09 Apr 25

I had a water leak under my home-on a slab. I had called a company I had been a customer for years and they would have been able to do it as planned. Unfortunately the way things went it was one obstacle after another and was going to be a huge mess.Not the fault of the first company, just one thing after another unexpected thing making a relatively simple job a real headache.I called Lanz and they eased my mind considerably just telling me what they could do. They had the needed equipment to bore under the foundation and run a new water line without tearing up far more of my yard. They did a great job, cleaned up better than expected and at a reasonable cost.I am quiet pleased with their work and do recommend them.

Karen James

22:36 08 Apr 25

2 other companies wanted me to spend thousands for an outside cleanout for my mainline. They said without it they couldn't remove the tree roots. The men from Lanz were very professional and cleaned the entire line easily. You get what you pay for.

Sandra Holloway

17:45 07 Apr 25

Sheila Brown

17:20 07 Apr 25

Kyle and Austin were perfect gentlemen. They took time to explain what caused the problem and how to keep it from happening in the future. They were finished with things in no time at all. Very respectful of my property. Give Lanz a chance I think y’all will be glad you did. Thank you Lanz!

Anthony Moore

00:03 07 Apr 25

Linda Mumm

00:40 06 Apr 25

Gary Nelsen

23:30 05 Apr 25

Outstanding on a Saturday morning with a basement full of water. Great job

Michelle McNeely

20:27 05 Apr 25

Douglas Cottle

13:51 05 Apr 25

Professional and knowledgeable.

Lynn Mahin

14:51 01 Apr 25

Wyatt came on a Sunday morning to fix a leak in my hot water heater. I appreciated his helpful attitude and attention.

Adam Reel

19:12 31 Mar 25

Jane Flewelling

16:14 30 Mar 25

Wyatt B. Was professional on time and diagnosed our issue quickly and fixed it quickly. He also fixed a handle on my faucet after working on my water heater. He was very friendly and explained things well.

Jean Brooks

02:23 30 Mar 25

The guys that came to the house to check out the furnace were very polite, professional and kept me informed.Kurt was great. Very professional, knowledgeable and personable.His demeanor and personality creates trust.

Torey Rein

21:43 28 Mar 25

Greg LaDew

18:14 28 Mar 25

Ed M

14:42 26 Mar 25

Had Austin come out did a great job explaining everything that was needing done aswell as the main issue would highly recommend

Kamaron Bickham

15:51 25 Mar 25

Pipe burst over the winter, the team was quick and professional in replacing it. Would definitely Recommend. 10/10

Olga Maslova

13:15 25 Mar 25

Very efficient and honest

Wes Wilson

15:42 24 Mar 25

Great service and helpful in answering questions about our plumbing and boiler system.

Lois Rooney

15:56 23 Mar 25

Technician was very professional and explained the procedure to clear the line that was partially clogged. He was polite and professional in that he cleaned up when finished. Which was a big help to me as a senior with mobility problems. I would tell others who may need your company's services.

Stephen Hyde

15:12 22 Mar 25

The service agent did an excellent job and had my boiler system up and running in less than an hour.

Jennifer Boyd

13:54 22 Mar 25

Justin Davis

19:42 20 Mar 25

Wyatt and Jesse was great! Awesome service, very professional.

Brian Hockings

19:25 20 Mar 25

Mary Vanmatre

01:05 19 Mar 25

We recently hired LANZ to replace our aged HV/AC system, Water heater and would recommend this company to anyone looking for work on, or replacement of they're homes system. The sales man, Kurt, he really helped us out, was very personable, knowledgeable and thorough in his presentation. A good guy, as were the Crew that came in 7am, as they said, and got busy straight away! The crew of Cody, Kevin and Ethan,Thomas, I know I'm missing a couple of name's there, all had tasks that they started on and it was a bevy of activity in our basement. They replaced furnace, condenser , water heater and, some duct work that I didn't know was being changed, by 2:30. Whole system looks Great guys!! So much cleaner looking, more organized than the old setup. Thanks so much to all involvedMike

Tony Miller

00:30 17 Mar 25

Arrived quickly, explained the process step-by-step, detailed future maintenance or work needed (if any), provided video of the sewer line.

Terrah King

18:01 16 Mar 25

Mike Elliot

21:22 13 Mar 25

David Johnson

05:23 12 Mar 25

You.must have the wrong David JohnsonSorry

Tom Wang

22:02 10 Mar 25

I had Will for my furnace malfunction repair who was promptly, professional, knowledgeable, personable and very helpful. I would recommend this company highly.

Beth Hoedebecke

20:46 10 Mar 25

I called and technicians were dispatched very quickly. They were friendly and helpful. They fixed my issue and thanked me for calling.

Peggy Stanley

18:13 10 Mar 25

Great experience dealing with Lanz from start to finish.Thank you

John Taft

17:07 10 Mar 25

Great professional service. Very satisfied with plumbing repairs.

Robin Mathis

03:30 09 Mar 25

Wonderful business and compassionate repair men. I would recommend them to everyone. Thank you for all you do!!

Mark Hallett

03:40 07 Mar 25

Nick was amazing. Super responsive and explained everything. Boston is an awesome plumber as well. Mike is super professional and kind.2.4.25Had to get a full furnace and AC installed. From sales to install, everyone was perfect. This is why I stick with this company.

Russell Courtney Jr

22:58 05 Mar 25

Great communication and great work from all involved.

Sandra Wilson

20:53 04 Mar 25

They were very accommodating and had very knowledgeable staff that went above and beyond with providing services.

c s

23:24 03 Mar 25

Very pleasant and knowledgeable technician.

Daniel Daily

18:07 03 Mar 25

Very pleased with techs who were professional, courteous and completed water heater replacement timely. Would highly recommend.

Daniel Allen

21:19 02 Mar 25

Frederick Borgemenke

18:46 02 Mar 25

Fast professional and relatively affordable.

Ashley Hipsher

14:43 02 Mar 25

Gregory Glosser

05:55 28 Feb 25

"Excellent Service" doesn't do them justice.We had the coldest days of the year this year (January of 2025) with expectations of sub zero temperatures. Our home had the original -- tired -- HVAC system that came with the house and it decided to go out -- as it does -- at the worst possible time. It was discovered that we had multiple gas leaks, a broken heat exchange and a bad regulator. We were encouraged to buy a new system.It was a bit of a crisis. We have an 8 month old and have had some financial setbacks. The day before severe weather I called Lanz and was told by dispatch that someone might not be able to reach us until the next day. Luckily a technician came by after regular hours to take a look at our furnace and discoved the problems I mentioned. Our sales rep also came by that same day so we could get things moving as soon as possible. He was able to schedule installation within the same week with a reasonable payment plan. Foretunately we only had to use space heaters for a few days.Installation was fantastic, they went above and beyond to take care of our install. They even had plumbers on hand to take care of our gas leaks the same day.Everyone involved was compassionate, knowledgeableand timely. I highly recommend Lanz.

Jen

18:48 24 Feb 25

Same day service on our furnace. Knowledgeable and friendly technicians! Great rates. Overall we are extremely satisfied with the service.

Jordan Eastin

22:54 23 Feb 25

Our furnace quit kicking on and Lanz was very fast in getting someone out to fix it. Good customer service, and fixed it quickly as well. I definitely don't want to have to call them, but in the event the furnace quits on us again, I'd choose them again.

Kim Lange

22:32 23 Feb 25

I had great service from the young gentleman that came out to unclog my pipe I would highly recommend them for your service too

Randy Schroeder

21:01 22 Feb 25

Margy Francis

19:26 20 Feb 25

Well satisfied with the repairs that were made. Jesse is polite and did what we needed. I would have him again.

Mary Lou Dunker

16:46 20 Feb 25

Our technician arrived when we were told to expect him and I appreciate that he called a few minutes before he would actually got here. He was friendly and courteous.We had him inspect our HVAC system since it is 8 years old and we wanted to be sure everything checked out for these cold days we’ve been having. We were very happy with his work and he was efficient.

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