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Google Rating

4.9

Based on 2615 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

Marjorie Heintz

23:13 11 Nov 25

Both technicians (Houlton and Austin) were smiling, pleasant and genuinely kind and helpful! Great PR and service! Thanks so much!

Anquan Zhang

21:54 11 Nov 25

Charlotte

16:22 10 Nov 25

Otis Williams

04:49 10 Nov 25

I would like to say that David came out to my mother’s home on Friday, November 7,2025 to service the furnace. He was very professional and very knowledgeable about his craft. He was very patient and willing to answer the questions that I had lined up. He also made me aware of the BCFC package which I’m very thankful for. David is a great technician and an asset to the Lanz Heating and Cooling organization.

Erinn Dady

21:31 09 Nov 25

Great work repairing an old octopus furnace from the late 1800s! Many other places in town said they couldn't work on it.

Sam Launius

19:56 09 Nov 25

Lanz helped me the same day I called after my heat went out. Chase talked me through what was wrong, answered any questions, and was friendly.Lanz was quick, cheaper than other companies (even after hours), and was timely and efficient. I'll definitely be a returning customer, just hopefully no time soon!

Dave Marshall

23:18 08 Nov 25

Cole Huart

15:20 08 Nov 25

Four years later and another service call, we are still customers of Lanz. I feel like the overall knowledge of the folks we deal with has grown as the business grows and becomes more mature. We are part of their comfort family, which comes with a monthly charge. I feel like there are times we get so much from it that the expense is more than offset by service and peace of mind.

Greg & Bonnie Swango

15:11 07 Nov 25

Great response time and our problems were fixed.

Rita Anderson

14:27 07 Nov 25

Very nice helped me right away pleasant man that got the job done

Sally Unser

12:39 07 Nov 25

Kyle and Gerald came to check on my sump pump. They explained the problem, gave me all the options and costs, and replaced it. They were extremely professional and friendly and I appreciated their helpfulness.

Danna Corley

16:53 06 Nov 25

Technician knowledgeable. Thoughtful and efficient.

Dwayne Cooper

16:09 06 Nov 25

Fantastic service by Jeremy ! Jeremy went the extra mile to solve a unique problem. By sticking with it, Jeremy systematically, step by step fixed the problem before he left the job site. Jeremy gave crystal clear descriptions about how he was resolving the furnace issue. I appreciate Jeremy’s attention to detail about his 20 year HVAC trade. 10 out of 10!

Jamie Nelson

23:45 05 Nov 25

Where do I begin on how great this company and entire staff are. I work in a Sorority house that is over 100 years old. It's something everyday it seems. I've never had to wait more than a day for them to get to us. It's actually, usually the same day.They also installed a new boiler for us this past summer. It's so nice to turn it on for the season and all the ladies are warm and comfortable.On a personal note, some friends of mine had a major pipe leak on a Saturday. They have children and were without water. Gerald went out immediately, crawled in the cold mud (under the house) and fixed the pipe(s). He went above and beyond what any other company would do. He cared!Thank you Lanz for everything you do for us!!! You're the best.

joan Plunk

19:53 05 Nov 25

HVAC maintenance visit

Linda Mante

19:12 05 Nov 25

The guys were great. Finished the jobs. No complaints from me. Great company.

Barbara Schleicher

17:59 05 Nov 25

Joe Pittenger

23:23 04 Nov 25

Great residential drain servicing today. Shannon and Kyle were extra professional, timely, and knowledgeable. They happily answered all my questions and made sure all our issues were addressed before they left. Go Lanz!

Gary & Becky Leibach

19:48 04 Nov 25

Boston was courteous, clear and did a great job - would call again!Gary in Champaign.

gary may

17:30 04 Nov 25

Very happy with the service Lanz provided! Jeremy did a great job!!

Caroline Helton

17:25 04 Nov 25

The people dispatched were professional, knowledgeable, and communicated our options clearly and honestly. We appreciate the excellent service we get from Lanz!

Mike Yoder

23:19 03 Nov 25

Always have great service and kind technicians. They were flexible when we found unforeseen issues that required outside repairs and came back later in the afternoon to complete the job.

Jill DelValley

22:39 03 Nov 25

A Lanz serviceman came this morning to do routine maintenance on our furnace. I told him I thought I smelled gas but others did not so would he simply do a test for me to see if any was detected. He nicely agreed.He came back to tell me not only did he smell gas when he went in the furnace room, his tester came back positive AND he had found the issue.He did say the leak was minor and posed no immediate danger but he would call his boss to see how soon someone could come out to fix it.He came back just a few minutes later to say he was going to see if he could find the part at the local hardware store in our small town and if he could not, his boss would go get the part and bring it to him.Not long after that, he returned to say he could not find the part but was shutting off the gas and going to prep the area so that when his boss arrived with the part he would be ready to go.I am pleased to say that he was able to replace the part, retest for a leak and all is good now. He turned gas back on and relit all pilot lights.I am so very pleased that he took me seriously and did the test and fixed the issue.I will continue to use Lanz and to recommend them to any who ask.

William Van Cleave

15:23 03 Nov 25

Courteous, Efficient and professional. Thank you

Steve Wilson

16:24 02 Nov 25

November 2025 updste: Lanz was just here to check out our plumbing and furnace, everything was great. I had let them know a few days before that we had a small leak in our 25 year old water heater. The hole was on the bottom, our water heater is worn out. They gave us our options, no pressure whatsoever on ordering something fancy, and we were able to make a family decision on what to do next. I already knew we needed a new one, we got it all figured out while they were here, our new water heater will be installed in a few days. It was a great experience, though spending that kind of money is never fun. Also while here for furnace, I mentioned one of the dampers didn't seem to close or open right. Wil went right to work, and found that the damper had these extra wings on the end because of the bend in the duct to help it operate more efficiently. What i thought was an issue was part of the design. I was so glad to have that settled. Lanz continues to do right by me and my family.June 2025 Update: been 3 years since got new air conditioner and furnace. Couldnt be happier. Lanz was here today for semi-annual inspection. Everything is working great, pointed out 25+ year old water heater. Gave us a quote, along with the message that it could continue to serve us well for a number of years, but to be aware that it could also fail. Gave us a few pointers to look out for, like not enough hot water, but today still working well. Very professional, supportive, and answered all the questions i had. Glad they are our HVAC provider.Our Lanz service includes a plumbing inspection. They didn't try to oversell us, but did point out the problems with our bathroom shutoff that I knew were stuck and not functional, but hadn't taken care of. They gave me a very reasonable quote for getting those replaced, and I am grateful They reminded me. I would not have remembered until one of them failed completely and we would have had water damage. We've been on a plan with Lanz for 9 years now and it truly has been great.Older-Our compressor went out on our 22 year old system, and we have had small issues with our furnace the last two years, so we decided to upgrade our entire system, furnace and air conditioner. Lanz was great, gave us options, explained the differences, and helped us understand the benefits of the system we decided to go with. Kurt was helpful, available, and knowledgeable, great experience.They have earned my trust and I will always be a Lanz customer.Older - Lanz has been great, and today we had our air conditioning system maintenanced. Victor was courteous, knowledgeable, and very informative as he explained the work he was doing. He answered all of my questions, and it was a great experience. I would be glad to have him be our Lanz rep for any future needs.

Michelle McNeely

11:47 01 Nov 25

Both gentlemen were professional and explained everything they were doing.

Sandy Camargo

00:22 01 Nov 25

We've been clients of Lanz Plumbing for a while now. They are consistently professional. They come when they say they'll be there, and their work is very well done. All their people are friendly and very helpful. I highly recommend Lanz.

John Toenjes

22:29 31 Oct 25

Came out quickly to solve my heating problem. Also, we’re very responsive to a billing question. I had highly recommend them..

jeff Wendling

21:11 31 Oct 25

My saleman, Micheal Savage was not only a great salesman but an even better person! Lanz did a great job!

Dan Simeone

18:23 31 Oct 25

Thorough and efficient. Very timely response to an emergency situation.

Elana Noel

23:07 30 Oct 25

Service consultant very friendly.Explained in detail what they were doingExplained if anything was wrong.

Jacy Lerch

18:13 30 Oct 25

Called late in the day Wednesday and they were out well within the window given the next day. Did quick and quality work. Super impresses and will be using them again in the future.

Patricia Meece

16:43 30 Oct 25

Crew cane to inspect AC. Both men were polite, efficient and thorough during the inspection. Finished within 30 minutes. I would schedule with Lanz again.

Lindsay Herman

21:33 29 Oct 25

Excellent-routine care

Bill Hobbs

20:00 29 Oct 25

Jane Dewitt

14:55 29 Oct 25

I love they call right before coming and clean up when done

Greg Althaus

20:36 28 Oct 25

Judy Khazoum

19:31 27 Oct 25

We have been using Lanz for years. The technicians and service providers are patient, pleasant and really great at what they do. I would highly recommend them.

18:57 27 Oct 25

18:19 27 Oct 25

16:05 27 Oct 25

15:16 27 Oct 25

Quick and professional repair. Up and running.

Robert Phillips

17:38 26 Oct 25

It’s 5star in my opinion

Jane Kline

14:38 26 Oct 25

Had a ceiling leak this morning. Called around six within an hour and a half. Kyle was here. Extremely courteous explained everything and definitely knew what he was doing. Would highly recommend him and anyone. From Lanz Heating and plumbing. Before he even pulled out, he came back to tell me something making sure that he covered all the bases and that I understood. Definitely recommend Kyle.

Anthony Dodd

14:15 26 Oct 25

Very professional and courteous

Jennifer Hansen

21:29 24 Oct 25

Same day service and very up front about cost of repair. Will be calling them to set up future cleanings and maintenance.

Michael Eagan

18:56 24 Oct 25

Very professional. Great communication. Jeremy was very knowledgeable and had problem resolved quickly.

Tami Haubner

18:07 24 Oct 25

bob f

03:38 24 Oct 25

Joyce Baldwin

20:49 23 Oct 25

Professional and well qualified technician. Went above and beyond expected service.

Nancy Phalen

20:43 23 Oct 25

Nick and Sam were very thorough in checking everything out! Best investment ever and it's great to have our minds at ease. We highly recommend Lanz, inc! This was part of a maintenance agreement

Megan Sims

20:35 23 Oct 25

Jeremy was super nice and helpful!

Yan Han

19:22 23 Oct 25

Jane Clark

16:35 23 Oct 25

Professional, friendly, very impressed with the finished work.

Jeff W

15:14 23 Oct 25

I had a water leak under my home-on a slab. I had called a company I had been a customer for years and they would have been able to do it as planned. Unfortunately the way things went it was one obstacle after another and was going to be a huge mess.Not the fault of the first company, just one thing after another unexpected thing making a relatively simple job a real headache.I called Lanz and they eased my mind considerably just telling me what they could do. They had the needed equipment to bore under the foundation and run a new water line without tearing up far more of my yard. They did a great job, cleaned up better than expected and at a reasonable cost.I am quiet pleased with their work and do recommend them.

tim palmisano

20:52 22 Oct 25

I believe the tech's name was Vince....explained everything that was wrong with the system. Took pictures and showed me what he found. Very happy with his work, now we'll have Curt out tomorrow to look into a new furnace.

dale lipsey

20:28 22 Oct 25

AUSTIN & Boston are very customer service aware. This trait is rare today.

Jeff Goldberg

18:26 22 Oct 25

Semi annual check up

Steelman Hoffman

17:51 22 Oct 25

Always professional!!!

Sweta Shah

13:28 18 Oct 25

H EB

18:17 17 Oct 25

Team came to examine drain system following finding a leak and break in the sewer line in the basement. They then cleaned out the drain and scanned the entire run for blockage.

Karen Hogenboom

17:58 17 Oct 25

I had a heat pump installed yesterday. The crew was prompt and professional. I am very glad I could get this done promptly!

Joyce Mast

22:39 16 Oct 25

They did well, and I especially appreciated cleaning the kitchen drain.

Beth Rogers

20:23 16 Oct 25

The Lanz service team was here for routine fall furnace check. Today is our first use of the plumbing service. A routine service call took place and all is well. Thank you so much!

Chris DeVoss

18:25 16 Oct 25

Mark Zilis

18:03 16 Oct 25

Knowledgeable, efficient, & fast

Atlas

13:40 16 Oct 25

It is both unsightly and, more importantly, illegal to park in a way that obstructs access to a disability ramp.The van is now being parked directly in front of the ramp, completely blocking it and effectively rendering it unusable. This is not only an inconvenience but also a violation of accessibility laws, which are in place to ensure that individuals with disabilities can safely and independently use public spaces. Parking in this manner is in violation of local parking ordinances regarding accessibility.Given that you are not a person with a disability or someone with a passenger requiring access to this area, there is absolutely no reason for the van to be parked in such a manner. I kindly request that you park in a different location that does not obstruct this crucial public access point.Please be advised that continuing to park in this way may result in legal action or enforcement by local authorities.

Monica Little

21:08 15 Oct 25

Kent Brown

18:00 15 Oct 25

Quick, friendly service on the phone to schedule. Ours was not an emergency, but they were able to send a technician within 4 hours. A competitor was going to take six days. Tech did a great job in explaining the problem and solution, as well as the cost. He finished within 15 minutes, cleaned up his stuff and did a great job! Would use again if we need the service.

Janet Hawn

17:58 15 Oct 25

Steve Piper

17:20 14 Oct 25

Sharon Johnson

19:05 13 Oct 25

Lanz has been my HVAC professional for 13 years. Confident in the service

Mark Gale

14:50 13 Oct 25

Bob Goss

20:43 12 Oct 25

Service as well is professional and competent

Wanda Plawer

16:17 12 Oct 25

Don Carter

15:25 12 Oct 25

This was routine maintenance check for plumbing, heating & air conditioning. The workers did a great job!

Snowball

15:21 11 Oct 25

Michael Grussing

00:19 11 Oct 25

Erin Breen

22:12 10 Oct 25

Quick response to emergencies, and excellent, courteous service!

MIKE Long

16:19 10 Oct 25

Furnace and plumbing inspection

Frank Wang

22:03 09 Oct 25

Tina Prow

21:11 09 Oct 25

The technicians for fall HVAC and plumbing maintenance showed up on time and were respectful of our home. They answered all questions. We appreciated the knowledge and professionalism of the team. We continue to be impressed with the service from Lanz.

lucia loftus

20:59 09 Oct 25

I had Lanz complete an annual maintenance on plumbing and HVAC system. The two gentlemen who came for the service were very nice, respectful and efficient. They went above and beyond to answer my questions and to take care of what I needed. They recommended other services but were not pushy like most salesmen are. I would definitely recommend Lanz

Jeff Woodcock

20:30 09 Oct 25

They did a great job for us. Very friendly

Scott Hoffman

20:21 09 Oct 25

6 mos maintenance

Meg Close

14:16 09 Oct 25

Fixed small leak in bathroom sink. The technician was professional, pleasant and on-time. Noticed my toilet running and repaired that as well. I will call for future needs.

Meredith Jordan

16:23 07 Oct 25

Quick, friendly, cleaned up after themselves, couldn’t have asked for better service!

null null

00:40 06 Oct 25

Top of the line in terms of quality of work timeliness and price

Traci Rundblom

20:59 05 Oct 25

Patrick Greene

20:40 03 Oct 25

Professional and friendly service as always!!! Highly recommend Lanz.

Tabbatha Reeder

18:32 03 Oct 25

Very kind and did a great job

Leslie Neitzel

18:28 03 Oct 25

Repair person arrived during the scheduled window and but did not call prior to arriving. Annual maintenance checks were completed efficiently.

Vijay Singh

13:32 03 Oct 25

John Birkett

20:14 02 Oct 25

Quick and efficient service

Susie Ford

15:52 02 Oct 25

The maintenence program is wonder. They check everything!! They provide all filters and send them ahead so they are ready. I pay a monthly fee and it is so worth it.

Mike Smith

18:19 01 Oct 25

Nick and Nick did an outstanding job communicating what they were doing and what they had found and fixed during a maintenance call.They treated our home like it was their own and took extra effort to show the respect to the property and to us.Looking forward to seeing them again.

Philip Morris

00:56 01 Oct 25

Very pleased with the staff who did the work. Courteous and professional. What more could they do 👍👍👍

Barbuda Voss

21:15 30 Sep 25

Three young men From Lanz Came today too check my furnace and also plumbing for fall. Their names were Gerald, Tony, and one other nice young man that was in training for plumbing. Sorry, I can’t remember his name for some reason. They were efficient, pleasant, and professional. I was very pleased and would recommend them highly.

Martin Bumpus

19:34 30 Sep 25

Very professional

Adam Bane

17:00 30 Sep 25

Boston the tech did a fantastic job installing our toilet and answering our plumbing questions. Will definitely contact Lanz in future for our home maintenance needs.

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