Urbana, IL

Customer explained that the system would make the noise when it was running at 73% capacity. I ran the system at 73% in test mode and let it run for 10-15 minutes. After letting it run I forced it into defrost mode. When it went into defrost mode, it started making the whistling sound. The customer said it happens only in defrost and when the air conditioner is running. I set the compressor rpm setting at the CDA from high to medium. The thermostat did not have a quiet mode setting which is what we wanted to try but lowering the rpm setting does the same thing. We will let the system run like this for a few days and have the manufacturer come out for a site visit as soon as they are available.

I replaced a relay 2 and remade damaged wire connections. I ran the system and verified that the heat kit was pulling 22 amps with a delta t of 30+ degrees. The system is now working properly.

Customer reported system vibrating very loudly Arrived on site and inspected unit . System blower motor is vibrating as it runs. Appears to be due to age the Amra on the blower motor is very good and within spec. It is, however vibrating. As I inspected the ductwork, the customer pointed out a few spots where she added some tape to try and mitigate the vibration and the possible air leakage on the seam of the ductwork. I investigated this piece of the ductwork and found that a part of it is warping and will under the right circumstances vibrate very loudly with the airflow. I bent this ductwork outward very slightly however it doesn’t take much pressure to put it back in its old place. I went back to the workshop and got some rigid pieces of metal to add onto the ductwork to prevent this vibration. The customer also mentioned that there were a few hose clamps on the condensate trap, which the previous technician had said were not necessary. I investigated this and found that th

I completed a follow-up visit on a 60k BTU 90% Upflow Furnace with a gas pressure of 3.45 inWC and a static pressure of .65. The Delta T was 64-97, and the cooling airflow was 2.5 Ton Single Stage Cooling. The tap was 3 at .5/960 cfm/380 cfm/ton.

The customer called to follow up on a heat pump and furnace installation. The gas furnace pressure was 3.40 in WC, and the static pressure was .75. The delta T was 68-112. The heat pump heating suction was 70, the liquid was 275, and the delta T was 68-83. The system is working properly at this time.

I found a weak flame signal in the furnace, so I relocated the blower capacitor and performed maintenance on the heating system, including cleaning and testing components. I ran the furnace for 30 minutes without any issues. I recommended replacing the current thermostat due to its poor condition. A quote for a new T4 pro thermostat was sent. The customer signed up for our Lanz Blue Comfort Family Plan today.

I am an HVAC contractor. I completed an annual backflow test on the fire suppression system and potable water supply. The fire suppression system passed inspection, but the double check failed. The RPZ on the potable water supply failed, and the control valve and second check valve also failed. I will need to source a rebuild kit and return to the site to make repairs. I measured for a replacement RPZ and will need to order parts and schedule a time to return.

I arrived at the customer's house to find that the system was not operating. I checked the capacitor and found that it was reading 4.8 of 5. I cycled the system and tried it again, and this time the blower started. I tested the filter and found that it was extremely dirty. I recommended to the customer to change the filter as soon as possible, and I also recommended replacing the blower motor. I will look into blower availability and pricing for the customer.

I was called to a home to repair a broken air conditioner. Upon arrival, I found that the unit was not keeping up with the arrival temperature. I found that the filter was dirty and needed to be replaced. I also found that the electric heat strip had failed and needed to be replaced. After replacing the heating element, the system is now operating properly.

I arrived at a clogged main sewer line backing up into a basement utility sink. I used a rod to clear the blockage and then accessed the line through a 3" clean out in the basement. I ran a 3/4 cable F6 cutter for 120 feet to clear the roots causing the blockage. The post-cleaning camera inspection showed 3 low spots and multiple points of root infiltration, but no other structural issues. I replaced the 3" plug with an expandable plug and tested for leaks. I cleaned up the work area. I uploaded videos to Ridgid Connect.

Customer explained that the system would make the noise when it was running at 73% capacity. I ran the system at 73% in test mode and let it run for 10-15 minutes. After letting it run I forced it into defrost mode. When it went into defrost mode, it started making the whistling sound. The customer said it happens only in defrost and when the air conditioner is running. I set the compressor rpm setting at the CDA from high to medium. The thermostat did not have a quiet mode setting which is what we wanted to try but lowering the rpm setting does the same thing. We will let the system run like this for a few days and hopefully Trane will be available for a site visit soon. No charge for today.

Customer is searching for an HVAC contractor due to a furnace that is not turning on. Upon arrival, the technician found that there was a pressure switch error. It was apparent that the inducer motor was seized. The technician barely touched inducer and it took off running. Furnace fired up and is operating properly at this time.

Customer searching for Air conditioning repair due to water leaking from the unit. Upon arrival the technician found a large area in a storage closet was wet where the flooring was soaked all the way through. It is difficult to determine at this time, whether the condensation line is leaking or the evaporator coil drain pan is cracked. Recommended replacing the first section of drain line through the floor and inspecting evap coil. Checked system pressure to see if EVAP coil was freezing and thawing out causing the large amount of water, system may be low on R-22. Also recommend a full system tune up to determine this. Will need another tech to come out with me to make repair. Will call to schedule.

Customer searching for Air conditioning repair due to system not cooling. Upon arrival the technician observed that the system was off. The customer explained that it just didn’t seem to be cooling. Upon running the system, the fan and motor were working but it did not cool. Delta t was only 4 degrees. Refrigerant pressures were checked and they were low at 20 and 141. Superheat was 76, subcooling was 2, evaporator temperature was -6 degrees. Options were discussed with the customer and they decided to get an estimate for replacement since it is at least 15 years old and is an R22 unit. An appointment was set up for an estimate.

Customer is searching for a Drain cleaning professional due to a clogged toilet. The technician arrived to clogged toilet in basement apartment. Found ejector pump to not be working Removed ejector lid and removed lots of grease from float and side walls Flushed stool and ran large amounts of water to ensure proper drainage

Customer is searching for a water heater repair professional due to water being cloudy. Upon arrival the technician drained and flushed water heater due to water being cloudy; in doing so, the technician also had to replace drain valve with full port valve so heater could drain. After draining was still having the same issue in hot side likely meaning tank has severe scale build up and recommend replacement to correct issue. Heater is still functioning properly beyond that at this time.

Customer is searching for plumbers near me to diagnose a sump pump issue. Arrived to diagnose sump pump making weird noise. Customer mentioned we were just out here and replaced the old pumps and now one of the new ones weren’t working Customer has two sump pumps. One next to crawl space window and one further back into the crawl the one next to window was working allowing crawl space to not flood and allowing technician to crawl in and trouble shoot the other pump. Upon arrival the pump was stuck on and spraying a lot of water out of the side of pump. The float switch got stuck from Styrofoam debris getting in between the pump and float switch. The casing of the pump had split apart and was full of gravel. Technician had to run to shop to get a replacement pump Returned with new pump and removed old pump. Removed about 30 handfuls of gravel from sump pit Reset block in bottom of pit and sump pump pedestal and cleared all rock from block and pedestal in attempt to prevent roc

Customer is searching for a water heater repair professional to replace a water heater. The technician arrived to replace the water heater (40-gallon natural draft/ NG). Had to disconnect humidifier bypass to get access along with removing water meter. After doing so placed new heater into closet. Added in shutoff for hot water heater. Replaced shutoff valve for humidifier due to old one being a saddle valve. Reconnected gas. Turned gas na seats Ron and tested for leaks and bled air. Verified everything is working properly. Everything is back to working order at this time.

The technician arrived to diagnose a toilet leaking at the base. Customer said they used toilet 6 or 7 times and the toilet clogged. After toilet clogged it started leaking at the base again indicating that the clog possibly pushed the wax ring out. Pulled toilet and found wax ring rolled back from flange indicating when the toilet backed up it pushed the wax ring away from flange. Installed new jumbo wax ring and set toilet. Turned water in to toilet and put dye tablets in tank. Once tank water was blue flushed the toilet 10 times and saw no blue water leak from base indicating the wax ring is making a proper seal. Customer mentioned that toilet backs up often. When resetting the toilet the first time found white sticky substance leaving a thick build-up in the drain line. There was still some of the white substance left around the flange. Substance most likely got washed down further into the sewer line possibly building up and blocking drain, causing frequent clogs on toilet. The te

Customer is searching for a plumber for repair of a leaking washing machine. Upon arrival, the technician found x2 leaking boiler valve (hot/cold) for washing machine. Was able to cut both out and press in new boiler valve. Turned water on and tested for leaks. Everything is back to working order at this time. Bled air off of lines as well.

Customer is searching for a plumber to set a tub drain for a bathroom remodel. Upon arrival the technician set the tub drain for tile shower pan. Installed no caulk drain on the bottom of shower pan and set pan in place and secured drain. Customer also needed a new shower valve installed. Shut off water, drained down system and cut out old shower valve. Installed new delta rough in valve and verified proper operation. All else working properly at this time. Came out to finish installing shower trim along with replacing strainer in drain with black one. Was going to install vanity top but found it was an under-mount style which would require 24 hours of cure time also along with the fact that current one was broken out do box. Customer will contact us when they’re ready to move forward. Also went to set toilet and after setting found there was a crack in the tank, left quote to replace and customer will let us know if they want us replace; did not charge for reset. Returned 8/30/24 and

2. Customer is searching for a plumber due to a clogged sink drain. Upon arrival the technician discovered the clogged B-sink drain. The trap and stopper assembly were obstructed by sludge. The technician cleaned them out removing the sludge. The drain line over to the main was also cleared. 5/16” Cable 3’-5’ Sludge. The technician reinstalled all parts, and filled and dumped the sink several times. The sink is draining properly. The work area was cleaned by the technician before departing.

Customer is searching for a plumber to replace a faucet. Upon arrival the technician shut off water and replaced both shut offs to the sink. The old faucet was replaced with Delta chrome three-piece faucet. Additionally, new supply lines were installed. The technician secured all connections and turned the water back on. Cycled water through faucet and drain to verify there weren’t any leaks. No leaks were found. All equipment is working properly at this time. The technician also removed and retightened handles on faucet that was just installed. Reassembled and verified that handles weren’t loose. Faucet is operational at this time.

Customer is searching for a Drain Cleaning professional due to a possible break in the line. The technician arrived to camera potential broken footing tile Accessed through sump pit in basement under stairs Headed north first found break in tile about 20’ out, found corrugated pipe due to new addition of house made it only 1’ around corner Located on north east corner of the house on new addition Came back headed south could not get around corner Located on south east corner of house in line with the front door Cleaned up work area. Video footage is uploaded to Ridgid Connect

Customer is searching for a Drain cleaning professional due to a clogged toilet. The technician arrived to clogged toilet in basement apartment. Found ejector pump to not be working Removed ejector lid and removed lots of grease from float and side walls Flushed stool and ran large amounts of water to ensure proper drainage