Urbana, IL

Customer is searching for a water heater repair professional due to water being cloudy. Upon arrival the technician drained and flushed water heater due to water being cloudy; in doing so, the technician also had to replace drain valve with full port valve so heater could drain. After draining was still having the same issue in hot side likely meaning tank has severe scale build up and recommend replacement to correct issue. Heater is still functioning properly beyond that at this time.

Customer is searching for plumbers near me to diagnose a sump pump issue. Arrived to diagnose sump pump making weird noise. Customer mentioned we were just out here and replaced the old pumps and now one of the new ones weren’t working Customer has two sump pumps. One next to crawl space window and one further back into the crawl the one next to window was working allowing crawl space to not flood and allowing technician to crawl in and trouble shoot the other pump. Upon arrival the pump was stuck on and spraying a lot of water out of the side of pump. The float switch got stuck from Styrofoam debris getting in between the pump and float switch. The casing of the pump had split apart and was full of gravel. Technician had to run to shop to get a replacement pump Returned with new pump and removed old pump. Removed about 30 handfuls of gravel from sump pit Reset block in bottom of pit and sump pump pedestal and cleared all rock from block and pedestal in attempt to prevent roc

Customer is searching for a Plumber due to a leaking faucet. Upon arrival, the technician performed quoted work. Replaced fill valve, customer supplied flapper, and supply line. Secured connections and flushed several times. Checked for leaks. All working properly at this time.

Customer is searching for a plumber to set a tub drain for a bathroom remodel. Upon arrival the technician set the tub drain for tile shower pan. Installed no caulk drain on the bottom of shower pan and set pan in place and secured drain. Customer also needed a new shower valve installed. Shut off water, drained down system and cut out old shower valve. Installed new delta rough in valve and verified proper operation. All else working properly at this time. Came out to finish installing shower trim along with replacing strainer in drain with black one. Was going to install vanity top but found it was an under-mount style which would require 24 hours of cure time also along with the fact that current one was broken out do box. Customer will contact us when they’re ready to move forward. Also went to set toilet and after setting found there was a crack in the tank, left quote to replace and customer will let us know if they want us replace; did not charge for reset. Returned 8/30/24 and

Customer is searching for AC repair near me to address several system faults with their HVAC unit. Upon arrival the technician was able to see that the system was showing several different faults. Faults were reset and power cycled. Both times the faults instantly reappeared. A return visit during normal hours will be scheduled to enable communication with tech support. The unit was left powered off and the fan running. No charge today. Return Visit: Technician found the system not cooling upon arrival. Multiple drive errors were discovered on the CDA and comfort control. A new drive was ordered. The drive is under warranty. Subsequent visit for replacement: The technician arrived and replaced the drive. The air filter and refrigerant charge (CDA) were also inspected. The system is functioning properly at this time.

Customer is searching for AC Repair Near Me for a problem with their thermostat. Upon arrival the technician found the thermostat would not turn on, even with new batteries. Tried swapping the battery case with the other thermostat and it still wouldn’t turn on. The thermostat is wireless so it is only powered by batteries. The thermostat is bad and needs replaced. I ordered a new MHK2 kit from Trane under PR 12705, they said it could be delivered tomorrow. Quoted $558.04 for the repair. Only collected dispatch fee today. 6/5/24 Returned and replaced thermostat. Set it up for the equipment and tested operation. Everything ran correctly, at this time the system is operating properly.

Customer searching for Air conditioning repair due to system not cooling. Upon arrival the technician found the system completely empty of refrigerant. A previous technician had recharged the system the night before. This technician pressurized the evaporator coil and line set and found the leak in the evaporator coil. The customer was quoted $1,827.33 to replace the coil. Collected dispatch and leak search fee today. Customer is going to speak with the Replacement Division manager about quotes for replacing the system.

Customer is searching for a furnace repair professional due to unit not heating home. Upon arrival the technician found the system not heating. Found the control board not lit up with a 24V present. Found a bad control board. Found that the rain gutter installed earlier this year was most likely not installed high enough to be able to divert the condensate away from the furnace, possibly causing the control board to fail again. Replaced control board. After replacing the control board, I found an E14 error on the control board (personality module fault). Ordered personality module. This repair will be covered by the Lanz Service Warranty and manufacture warranty. 10/24/2024 Replaced personality module. Tested the system in all stages of heating.

Customer is searching for a Drain professional due to a backed-up sewer line. The technician arrived to investigate backed up sewer on new home. Used sewer camera to investigate problem because line was not currently backed up. Found the line to have a blue conduit through it and the sewer line broken. Located and traced the sewer line. Line is marked with pink paint and pink flags. This was a very difficult locate and took extra time due to heavy interference from a large power line underground. It was necessary to use two different locating devices to verify the location of the damage. After the line increases in diameter near the power box the sewer is under water, further complicating the locate process. It is possible that this sewer is angled down but I can’t be sure. Videos uploaded to Ridgid Connect.

Customer is searching for a Drain professional due to a clogged shower drain. The technician arrived to a clogged shower drain. Rodded line to clear the blockage. 5/16 cable was run for 20 feet. Hair caused blockage. Ran water for several minutes to assure proper drainage. Also rodded line for the floor drain and flushed with a bucket water. Checked the unit elbow for leaks as well.

Customer is searching for a Drain cleaning professional due to clogged drains in two showers. The technician arrived to clogged back-to-back showers. Attempted to clear line but the cable would not go the correct direction. Cable would go across to unit5 and up the vent. Cast iron Double wye needs to be removed, as the exhaust it is rusted shut. 5/16 cable used. Plumbing scheduled for 9/3/24. 9/3/24 Technician arrived to replace cast iron double wye and sections of cast iron pipe. Cut out wye and horizontal section of cast iron. Cut ceiling above shower in adjoining apartment to get access to section of cast iron. Cut out and removed cast iron trap and section of pipe. Replaced all with pvc. Primed and glued all connections and ensured no leaks. Job is complete.

Customer is searching for plumbers near me to diagnose a sump pump issue. Arrived to diagnose sump pump making weird noise. Customer mentioned we were just out here and replaced the old pumps and now one of the new ones weren’t working Customer has two sump pumps. One next to crawl space window and one further back into the crawl the one next to window was working allowing crawl space to not flood and allowing technician to crawl in and trouble shoot the other pump. Upon arrival the pump was stuck on and spraying a lot of water out of the side of pump. The float switch got stuck from Styrofoam debris getting in between the pump and float switch. The casing of the pump had split apart and was full of gravel. Technician had to run to shop to get a replacement pump Returned with new pump and removed old pump. Removed about 30 handfuls of gravel from sump pit Reset block in bottom of pit and sump pump pedestal and cleared all rock from block and pedestal in attempt to prevent roc

The technician arrived to diagnose a toilet leaking at the base. Customer said they used toilet 6 or 7 times and the toilet clogged. After toilet clogged it started leaking at the base again indicating that the clog possibly pushed the wax ring out. Pulled toilet and found wax ring rolled back from flange indicating when the toilet backed up it pushed the wax ring away from flange. Installed new jumbo wax ring and set toilet. Turned water in to toilet and put dye tablets in tank. Once tank water was blue flushed the toilet 10 times and saw no blue water leak from base indicating the wax ring is making a proper seal. Customer mentioned that toilet backs up often. When resetting the toilet the first time found white sticky substance leaving a thick build-up in the drain line. There was still some of the white substance left around the flange. Substance most likely got washed down further into the sewer line possibly building up and blocking drain, causing frequent clogs on toilet. The te

Customer is searching for a plumber for repair of a leaking washing machine. Upon arrival, the technician found x2 leaking boiler valve (hot/cold) for washing machine. Was able to cut both out and press in new boiler valve. Turned water on and tested for leaks. Everything is back to working order at this time. Bled air off of lines as well.

Customer is searching for a plumber to address shower pipes that seem to be banging around. Upon arrival the technician inspected the shower pipes in the upstairs bathroom and discovered some movement. Determined much of the movement is due to pex piping behind wall but that tightening diverter to wall could potentially eliminate some of that movement (diverter leaks when shower is running so quoted replacing it). To make any further adjustments would require cutting into wall behind shower which customer is declining to do at this time. The technician will be obtaining a requested quote for repair of hot/cold manifold where heavy corrosion is showing up.

Customer is searching for a plumber due to a clogged sink drain. Upon arrival the technician discovered the clogged B-sink drain. The trap and stopper assembly were obstructed by sludge. The technician cleaned them out removing the sludge. The drain line over to the main was also cleared. 5/16” Cable 3’-5’ Sludge. The technician reinstalled all parts, and filled and dumped the sink several times. The sink is draining properly. The work area was cleaned by the technician before departing.

2. Customer searching for HVAC contractor due to unit not cooling. Upon arrival the technician noted the customer had a Comfortmaker air conditioner, 3 tons, made in 1997 that utilizes R-22 refrigerant. The technician also noted water leakage from the furnace. Upon initial inspection, the interior coil was not draining properly. Condensate pump was working correctly. Verified pressures and superheat and sub cooling on air conditioner, everything in range. Further investigation revealed that condensate drain line had obstruction causing leakage. After clearing drain line with compressed carbon dioxide, assessed interior of evaporative coil as well. Significant dust and debris buildup from years of use has caused airflow restriction, making leaking worse. Vacuumed interior of evaporative coil to improve airflow, but a full coil cleaning would be necessary to solve the issue permanently. Upon cleaning coils and condensate line, temperature split became 18.4°, up from 13°, and leakage has

Went out to a home in Urbana, Il to provide a water heater flush. I drained the water heater, removing sediment buildup. Using specialized tools, I flushed the tank with clean water, ensuring no debris remained. After a thorough inspection, the system was reassembled and tested, leaving the water heater operating smoothly for the home.

Completed a plumbing repair for a customer in Urbana, IL. The water heater was not producing enough hot water for the home. I diagnosed the problem and determined that the water heater was not getting enough power. I replaced the power supply and tested the water heater to ensure it was working properly. The system is now working properly for the home.

Customer is searching for a plumber for repair of a leaking washing machine. Upon arrival, the technician found x2 leaking boiler valve (hot/cold) for washing machine. Was able to cut both out and press in new boiler valve. Turned water on and tested for leaks. Everything is back to working order at this time. Bled air off of lines as well.

I completed a plumbing repair in the bathroom of a home in Urbana, IL. The sink’s drainpipe was leaking due to a cracked P-trap, which was causing water to seep out with every use. I removed the damaged trap and replaced it with a new PVC P-trap for better durability. After securing all the connections and tightening the slip nuts, I checked for proper alignment and ensured a watertight seal. I ran water through the system several times to test for any leaks, and the repair was successful with no further issues.

Installed a new American Pride HVAC system in Urbana, IL. The installation included a 4-ton gas furnace and an AC condenser. After setting up the outdoor unit and running the refrigerant lines, I connected the electrical wiring. The system was tested, providing efficient heating and cooling.

Customer is searching for furnace repair professional to perform routine seasonal maintenance on their furnace. Upon arrival the technician performed seasonal Heating Maintenance. All system components were inspected and cleaned. System is operating and heating properly. All components are in good working condition. No repairs or replacement parts are recommended at this time.

Repaired a water heater with a leaking thermocouple that was causing the pilot light to go out. After draining the system, I replaced the thermocouple and inspected the burner assembly for any blockages. Tested the unit to ensure it was heating properly, with no further leaks. The system is now operating efficiently, providing consistent hot water throughout the home.

I completed a hard water treatment installation to address mineral buildup in the home’s plumbing. Installed a water softener and connected it to the main water line, programming the system for optimal regeneration cycles. Checked the water hardness levels and tested the softener’s operation. The new system will reduce scale buildup and extend the lifespan of the water heater and plumbing fixtures.