Monticello, IL

Customer is searching for a water heater repair professional to replace a water heater. The technician arrived to replace the water heater (40-gallon natural draft/ NG). Had to disconnect humidifier bypass to get access along with removing water meter. After doing so placed new heater into closet. Added in shutoff for hot water heater. Replaced shutoff valve for humidifier due to old one being a saddle valve. Reconnected gas. Turned gas na seats Ron and tested for leaks and bled air. Verified everything is working properly. Everything is back to working order at this time.

Customer is searching for a plumber due to a smell coming from a pipe in the basement. Upon arrival customer had a complaint of a smell coming from the entry way of his house where we previously abandoned an old water line in the slab and re routed but did not cap off abandoned line. Smell could be coming through there from old stagnant water or possible drain pipe leak. Capped off water line for customer if smell continues we will investigate the drain lines. All else working properly as it should at this time.

Customer is searching for a plumber to address shower pipes that seem to be banging around. Upon arrival the technician inspected the shower pipes in the upstairs bathroom and discovered some movement. Determined much of the movement is due to pex piping behind wall but that tightening diverter to wall could potentially eliminate some of that movement (diverter leaks when shower is running so quoted replacing it). To make any further adjustments would require cutting into wall behind shower which customer is declining to do at this time. The technician will be obtaining a requested quote for repair of hot/cold manifold where heavy corrosion is showing up.

Customer is searching for a plumber due to a clogged sink drain. Upon arrival the technician discovered the clogged B-sink drain. The trap and stopper assembly were obstructed by sludge. The technician cleaned them out removing the sludge. The drain line over to the main was also cleared. 5/16” Cable 3’-5’ Sludge. The technician reinstalled all parts, and filled and dumped the sink several times. The sink is draining properly. The work area was cleaned by the technician before departing.

Customer is searching for AC repair near me due to AC not operating properly. Upon arrival, the technician discovered that there were no LED’s on control boards and it was not operating the blower. High voltage and 24v are present but no DC voltage. DC power supply board are bad. Currently there is 240v in and no DC voltage out. The DC power supply board will need to be replaced. Quoted $354.97 to replace. The part is not available locally. Lanz will order the part. Customer would like to move forward with this repair. The office will call to schedule the repair when the part is received. Follow-up visit for repair: The DC power board was picked up from the shop. The technician arrived at the customer’s home and installed the new board and confirmed that it is operating properly. The unit is cooling well at this time.

Customer is searching for an HVAC contractor due to a furnace that is not turning on. Upon arrival, the technician found that there was a pressure switch error. It was apparent that the inducer motor was seized. The technician barely touched inducer and it took off running. Furnace fired up and is operating properly at this time.

Customer searching for HVAC contractor due to unit not cooling. Upon arrival the technician noted the customer had a Comfortmaker air conditioner, 3 tons, made in 1997 that utilizes R-22 refrigerant. The technician also noted water leakage from the furnace. Upon initial inspection, the interior coil was not draining properly. Condensate pump was working correctly. Verified pressures and superheat and sub cooling on air conditioner, everything in range. Further investigation revealed that condensate drain line had obstruction causing leakage. After clearing drain line with compressed carbon dioxide, assessed interior of evaporative coil as well. Significant dust and debris buildup from years of use has caused airflow restriction, making leaking worse. Vacuumed interior of evaporative coil to improve airflow, but a full coil cleaning would be necessary to solve the issue permanently. Upon cleaning coils and condensate line, temperature split became 18.4°, up from 13°, and leakage has cea

Customer searching for Air conditioning repair due to system not cooling. Upon arrival the technician observed that the system was off. The customer explained that it just didn’t seem to be cooling. Upon running the system, the fan and motor were working but it did not cool. Delta t was only 4 degrees. Refrigerant pressures were checked and they were low at 20 and 141. Superheat was 76, subcooling was 2, evaporator temperature was -6 degrees. Options were discussed with the customer and they decided to get an estimate for replacement since it is at least 15 years old and is an R22 unit. An appointment was set up for an estimate.

Customer is searching for a furnace repair professional due to the pilot light not staying lit. Upon arrival the technician found the furnace not heating. The pilot light was not lit. The technician cleaned pilot assembly. Flame rolling out after cleaning the pilot assembly. Cleaned burners and heat exchanger. Inspected air filters. Unit is working properly at this time.

Customer is searching for furnace repair professional to perform routine seasonal maintenance on their furnace. Upon arrival the technician performed seasonal Heating Maintenance. All system components were inspected and cleaned. System is operating and heating properly. All components are in good working condition. No repairs or replacement parts are recommended at this time.

Customer is searching for a Drain cleaning professional due to a clogged toilet. The technician arrived to clogged toilet in basement apartment. Found ejector pump to not be working Removed ejector lid and removed lots of grease from float and side walls Flushed stool and ran large amounts of water to ensure proper drainage

Customer is searching for a Drain Cleaning professional due to a possible break in the line. The technician arrived to camera potential broken footing tile Accessed through sump pit in basement under stairs Headed north first found break in tile about 20’ out, found corrugated pipe due to new addition of house made it only 1’ around corner Located on north east corner of the house on new addition Came back headed south could not get around corner Located on south east corner of house in line with the front door Cleaned up work area. Video footage is uploaded to Ridgid Connect

Customer is searching for a water heater repair professional due to the water heater not working. Upon arrival, the technician checked out tankless water heater. Water heater did not have any error codes showing and appeared to be working at the time. Customer stated that water heater was going in and out and they had to reset it several times to get hot water. Pulled intake screen found that air intake was completely clogged not allowing unit to breathe. Cleaned off filter and re installed. Removed condensate trap found that condensate was extremely dirty and seemed to be clogged as well. Cleaned and re installed. Removed all other screens and intake filters. Cleaned and re installed. Return line filter had rust and calcium deposits. But intake filter was clean. Turned on water cycled unit and ran for several minutes. Water was coming out with a rusty tent at first and started to clear up. The water heater is on and working re circulation pump has excessive noise when running. Which c

Customer is searching for a water heater repair professional due to water being cloudy. Upon arrival the technician drained and flushed water heater due to water being cloudy; in doing so, the technician also had to replace drain valve with full port valve so heater could drain. After draining was still having the same issue in hot side likely meaning tank has severe scale build up and recommend replacement to correct issue. Heater is still functioning properly beyond that at this time.

Customer is searching for a Plumber due to a leaking faucet. Upon arrival, the technician performed quoted work. Replaced fill valve, customer supplied flapper, and supply line. Secured connections and flushed several times. Checked for leaks. All working properly at this time.

Customer is searching for a plumber due to a smell coming from a pipe in the basement. Upon arrival customer had a complaint of a smell coming from the entry way of his house where we previously abandoned an old water line in the slab and re routed but did not cap off abandoned line. Smell could be coming through there from old stagnant water or possible drain pipe leak. Capped off water line for customer if smell continues we will investigate the drain lines. All else working properly as it should at this time.

Customer is searching for a plumber to set a tub drain for a bathroom remodel. Upon arrival the technician set the tub drain for tile shower pan. Installed no caulk drain on the bottom of shower pan and set pan in place and secured drain. Customer also needed a new shower valve installed. Shut off water, drained down system and cut out old shower valve. Installed new delta rough in valve and verified proper operation. All else working properly at this time. Came out to finish installing shower trim along with replacing strainer in drain with black one. Was going to install vanity top but found it was an under-mount style which would require 24 hours of cure time also along with the fact that current one was broken out do box. Customer will contact us when they’re ready to move forward. Also went to set toilet and after setting found there was a crack in the tank, left quote to replace and customer will let us know if they want us replace; did not charge for reset. Returned 8/30/24 and

Customer is searching for a plumber to replace a faucet. Upon arrival the technician shut off water and replaced both shut offs to the sink. The old faucet was replaced with Delta chrome three-piece faucet. Additionally, new supply lines were installed. The technician secured all connections and turned the water back on. Cycled water through faucet and drain to verify there weren’t any leaks. No leaks were found. All equipment is working properly at this time. The technician also removed and retightened handles on faucet that was just installed. Reassembled and verified that handles weren’t loose. Faucet is operational at this time.

1. Customer searching for HVAC contractor due to possible air pollutants in the HVAC ductwork. Upon arrival the technician checked for any sort of issues with HVAC system or ductwork that could be causing high VOC readings and customers allergies. Checked humidity levels in ductwork, blower condition, coil condition, what rooms return ductwork is in, and checked for leaks of refrigerant in evap coil. I did not notice anything out of the ordinary with the HVAC system, everything was operating correctly and clean.

Customer is searching for a plumber to repair a leak under the kitchen sink. Upon arrival the technician found a leak coming from tubular fittings under kitchen sink. Removed and replaced trap and tubular fittings and was able to still allow pull out garbage to stay. Also trap for dishwasher corroded. Cut out old trap and replaced trap with tail piece for dishwasher. Upon completion leak tested and verified operation.

Customer is searching for a Plumber near me. Upon arrival performed quoted work cut out bad copper lines and installed new 1 1/2 RPZ shut off valves and replaced 2 inch copper lines and 1 1/2 inch copper lines. All compromised copper lines are replaced. Thermostat in the mechanical room is reading 35 degrees. To cold to turn water back on turned up space heater in mechanical room. Not sure if heater is working properly. Need to return to make sure heat is adequate before turning on water. Proper operation can not be verified at this time.

Customer searching for HVAC repair professional for a board that needed rewired. Started to wire up board, wiring harness is fried and will need to be ordered. Westgate will do this Monday, and call if any concerns arise.

Garbage disposal repair in Champaign, IL. A customer called because their disposal was not turning on. After inspecting the disposal I determined that the motor was not working properly. I replaced the motor and resolved the issue for the customer. The disposal is now working properly again.

I completed a furnace repair job for a customer who was experiencing issues with their heating system. After thoroughly inspecting the unit, I discovered that the problem was a faulty thermostat. I replaced the thermostat and tested the system to ensure it was working properly. The system is now working properly again for the home.

3. Customer is searching for a plumber to address shower pipes that seem to be banging around. Upon arrival the technician inspected the shower pipes in the upstairs bathroom and discovered some movement. Determined much of the movement is due to pex piping behind wall but that tightening diverter to wall could potentially eliminate some of that movement (diverter leaks when shower is running so quoted replacing it). To make any further adjustments would require cutting into wall behind shower which customer is declining to do at this time. The technician will be obtaining a requested quote for repair of hot/cold manifold where heavy corrosion is showing up.