Champaign, IL

Inspected the sump pump system and provided quotes for upgrading to a 1/2 HP main pump and 1/3 HP backup. Outlined battery backup options and a complete protection package with an alarm system to prevent basement flooding.

Diagnosed a main drain clog causing water to overflow at another fixture. Identified the plumbing issue and referred the case to our specialized drain cleaning team to clear the blockage and restore proper flow.

Resolved basement flooding by freeing a stuck backflow valve and clearing pit debris. Completed a sump pump repair by installing a new Liberty 237 pump, piping, and check valve to restore proper basin drainage.

Resolved a main sewer backup caused by paper buildup in the offset. Accessed through the manhole, used camera inspection to locate the clog, cleared the obstruction, and verified the sewer line is fully restored and flowing freely.

Cleared kitchen sink backup and performed sewer line repair. Removed heavy root growth blocking the line using a 3/4" cable and R4 cutter, successfully retrieved a stuck cable, and verified a clear, flowing system via camera inspection.

Resolved a main drain pipe leak by replacing a cracked 4-inch 90-degree elbow caused by improper pitch. Cut out the damaged section, installed new 4" PVC pipe and fittings, and verified all connections were secure and leak-free.

Resolved dispatch error after identifying the ticket was created for the wrong customer account. No on-site plumbing repair or water leak detection was required.

Resolved a dripping shower by replacing the Moen cartridge during a bathroom plumbing repair. Inspected behind the wall trim to rule out hidden leaking pipes and recommended a Kohler toilet tank rebuild due to worn internal components.

Resolved a basement sewer backup and floor drain overflow by clearing toilet paper debris from the ejector pump and float. Restored proper pump operation and flow. Recommended replacing the aging pump in the near future.

Repaired a pinhole leak in the tight crawlspace under the water heater. Cut out the damaged section of copper pipe and pressed a new copper 90, pipe, and couplings to resolve the water leak and restore secure flow.

Investigated a sewer line blockage via camera inspection. Excavated septic tank inlet and found it clogged with waste and paper towels. Confirmed flow of water and advised client to schedule septic tank pumping to fully resolve the backup.

Resolved kitchen water leaks by replacing a leaking brass tee on the hot shut-off valve and installing a new sink strainer basket. Reconnected supply lines, tightened connections, and verified a leak-free system.

Diagnosed a 10-year-old tankless water heater leaking in two spots. Recommended unit replacement over a water heater repair due to age and lack of maintenance. Left valves closed while preparing estimates for new system installation.

Resolved leaking pipes under a three-compartment sink. Replaced old strainer baskets, PVC piping, and fittings. Glued and tightened all connections, then tested all basins to ensure a leak-free plumbing repair.

Conducted the annual backflow inspection on a 1/2" commercial RPZ device. The system passed all testing. Logged the results in the on-site maintenance book and submitted the official compliance reports to the municipality.

Completed rescheduled outdoor condenser maintenance, cleaning the coils and testing system operation to ensure optimal cooling efficiency.

Completed bi-annual HVAC maintenance: cleaned outdoor condenser coils, checked refrigerant levels, and verified condensate pump operation. Also resolved a minor plumbing issue by tightening a loose sink faucet fixture.

Replaced a failed variable speed blower motor under warranty to resolve the AC not cooling issue, restoring proper airflow and system operation.

Performed HVAC maintenance: replaced the 16x25x5 furnace filter, cleaned the outdoor AC condenser, and tested refrigerant. Inspected plumbing fixtures for leaks and drained the water heater, verifying safe water temperature and pressure.

Investigated backyard odor to rule out sewer line issues. Identified the source as a diseased maple tree leaking foul-smelling fluid from under its bark. Recommended consulting a professional arborist to evaluate the tree's health.

Diagnosed tankless water heater with a failed heat exchanger. Confirmed diagnosis with Bosch technical support. Homeowner declined water heater repair to purchase and self-install a new unit.

Replaced a broken toilet handle and freed a stuck flapper chain to restore proper flushing and stop water running. Also inspected a kitchen leak and provided a replacement quote for the 24-year-old toilet to avoid future plumbing repairs.

Identified a water leak in a galvanized drain pipe. Replaced the old piping with new PVC and installed a new P-trap, testing the connections to ensure proper, leak-free drainage.

Installed a new 6-gallon electric water heater with a vacuum relief valve. Completed copper pipe replacement using pressed fittings, then bled air and tested the system to ensure leak-free, proper operation.

Upgraded filtration system by replacing the restrictive 1-inch filter box with a high-capacity 5-inch media filter box to improve HVAC airflow and indoor air quality.