Lanz Comfort Family | Lanz, Inc.

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Google Rating

4.9

Based on 2355 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

15:42 24 Mar 25

Great service and helpful in answering questions about our plumbing and boiler system.

15:56 23 Mar 25

Technician was very professional and explained the procedure to clear the line that was partially clogged. He was polite and professional in that he cleaned up when finished. Which was a big help to me as a senior with mobility problems. I would tell others who may need your company's services.

15:12 22 Mar 25

The service agent did an excellent job and had my boiler system up and running in less than an hour.

13:54 22 Mar 25

19:42 20 Mar 25

Wyatt and Jesse was great! Awesome service, very professional.

19:25 20 Mar 25

16:05 20 Mar 25

Grateful for Shannon, Buck & Nick for solving a plumbing problem that was very difficult to identify. These guys stuck with it and systematically discovered the leak (using a camera), then repaired it on the spot. Good as new. Excellent work gentlemen! 10/10

01:05 19 Mar 25

We recently hired LANZ to replace our aged HV/AC system, Water heater and would recommend this company to anyone looking for work on, or replacement of they're homes system. The sales man, Kurt, he really helped us out, was very personable, knowledgeable and thorough in his presentation. A good guy, as were the Crew that came in 7am, as they said, and got busy straight away! The crew of Cody, Kevin and Ethan,Thomas, I know I'm missing a couple of name's there, all had tasks that they started on and it was a bevy of activity in our basement. They replaced furnace, condenser , water heater and, some duct work that I didn't know was being changed, by 2:30. Whole system looks Great guys!! So much cleaner looking, more organized than the old setup. Thanks so much to all involvedMike

00:30 17 Mar 25

Arrived quickly, explained the process step-by-step, detailed future maintenance or work needed (if any), provided video of the sewer line.

18:01 16 Mar 25

21:22 13 Mar 25

05:23 12 Mar 25

You.must have the wrong David JohnsonSorry

22:02 10 Mar 25

I had Will for my furnace malfunction repair who was promptly, professional, knowledgeable, personable and very helpful. I would recommend this company highly.

Beth Hoedebecke

20:46 10 Mar 25

I called and technicians were dispatched very quickly. They were friendly and helpful. They fixed my issue and thanked me for calling.

18:13 10 Mar 25

Great experience dealing with Lanz from start to finish.Thank you

17:07 10 Mar 25

Great professional service. Very satisfied with plumbing repairs.

03:30 09 Mar 25

Wonderful business and compassionate repair men. I would recommend them to everyone. Thank you for all you do!!

03:40 07 Mar 25

Nick was amazing. Super responsive and explained everything. Boston is an awesome plumber as well. Mike is super professional and kind.2.4.25Had to get a full furnace and AC installed. From sales to install, everyone was perfect. This is why I stick with this company.

Russell Courtney Jr

22:58 05 Mar 25

Great communication and great work from all involved.

20:53 04 Mar 25

They were very accommodating and had very knowledgeable staff that went above and beyond with providing services.

23:24 03 Mar 25

Very pleasant and knowledgeable technician.

18:07 03 Mar 25

Very pleased with techs who were professional, courteous and completed water heater replacement timely. Would highly recommend.

21:19 02 Mar 25

Frederick Borgemenke

18:46 02 Mar 25

Fast professional and relatively affordable.

14:43 02 Mar 25

Gregory Glosser

05:55 28 Feb 25

"Excellent Service" doesn't do them justice.We had the coldest days of the year this year (January of 2025) with expectations of sub zero temperatures. Our home had the original -- tired -- HVAC system that came with the house and it decided to go out -- as it does -- at the worst possible time. It was discovered that we had multiple gas leaks, a broken heat exchange and a bad regulator. We were encouraged to buy a new system.It was a bit of a crisis. We have an 8 month old and have had some financial setbacks. The day before severe weather I called Lanz and was told by dispatch that someone might not be able to reach us until the next day. Luckily a technician came by after regular hours to take a look at our furnace and discoved the problems I mentioned. Our sales rep also came by that same day so we could get things moving as soon as possible. He was able to schedule installation within the same week with a reasonable payment plan. Foretunately we only had to use space heaters for a few days.Installation was fantastic, they went above and beyond to take care of our install. They even had plumbers on hand to take care of our gas leaks the same day.Everyone involved was compassionate, knowledgeableand timely. I highly recommend Lanz.

18:48 24 Feb 25

Same day service on our furnace. Knowledgeable and friendly technicians! Great rates. Overall we are extremely satisfied with the service.

22:54 23 Feb 25

Our furnace quit kicking on and Lanz was very fast in getting someone out to fix it. Good customer service, and fixed it quickly as well. I definitely don't want to have to call them, but in the event the furnace quits on us again, I'd choose them again.

22:32 23 Feb 25

I had great service from the young gentleman that came out to unclog my pipe I would highly recommend them for your service too

Randy Schroeder

21:01 22 Feb 25

19:26 20 Feb 25

Well satisfied with the repairs that were made. Jesse is polite and did what we needed. I would have him again.

Mary Lou Dunker

16:46 20 Feb 25

Our technician arrived when we were told to expect him and I appreciate that he called a few minutes before he would actually got here. He was friendly and courteous.We had him inspect our HVAC system since it is 8 years old and we wanted to be sure everything checked out for these cold days we’ve been having. We were very happy with his work and he was efficient.

16:19 20 Feb 25

Technicians were fabulous. Drain is clear. Will call Lanz again when needed.

14:51 20 Feb 25

01:46 20 Feb 25

21:09 19 Feb 25

Josh helped me set up an awesome custom duct for ventilating my 3d printing space in the basement. I'm also looking forward to the full duct cleaning next week. Their prices are very reasonable and their service and quality are excellent. Would highly recommend.

Margaret Ballantyne

16:54 18 Feb 25

The people at Lanz had previously been very helpful and competent. However, we have a leak in a pipe with hot water, and we are without water and heat for the past four days, and they have promised and promised without delivering. We wait and wait for the promised service and they never respond. The temperature in the house is in the low 50s and we are miserable.

Kristi Anderson

03:19 18 Feb 25

Wes, Michael, and the HVAC and plumbing teams provided exceptional and speedy service. Every worker was extremely kind, polite and focused on completing the job with top quality work. I highly recommend Lanz!!

18:44 17 Feb 25

Extremely happy with their prompt and courteous service. Thankyou so much. They were good at communicating promptly and getting back to me. Excellent service!!!

16:20 17 Feb 25

I scheduled a service call to inspect my new DIY mini-split installation. Before the appointment, someone from Lanz called and spent ten minutes troubleshooting with me, potentially helping me avoid unnecessary costs.

17:37 13 Feb 25

Terry from Lanz was awesome!He diagnosed the problem with our dishwasher and fixed it fast.Thank you!!

21:36 12 Feb 25

Prompt and timely service! The tec was friendly, knowledgeable and completed work in a timely manner. He took the time to address any concerns or questions I had and also pointed out some things to look out for in the future. Will definitely be using lanz again!

shannon steidinger

19:55 12 Feb 25

My septic was backing up. I called Lanz and within a couple of hours they were at my home, had the problem figured out, and resolved! Very courteous and knowledgeable technicians.

Jennifer Phillips

23:22 11 Feb 25

Lanz came out same day, found the issue quickly and had great customer service. Very happy.

20:26 11 Feb 25

We called Lanz because we had a leaky corroded pipe off the main water line. They came out the next day and got it fixed in no time. No BS. Came in, got the job done. Great service, fully recommend!

16:04 10 Feb 25

Will and Caleb did an outstanding job communicating what they were doing and what they had found and fixed during a maintenance call.They treated our home like it was their own and took extra effort to show the respect to the property and to us.Looking forward to seeing them again.

01:07 08 Feb 25

Great response, very professional and did a great job

23:58 07 Feb 25

Quick service. Very knowledgeable and kept us informed.

17:35 07 Feb 25

Wyatt installed a new water heater today. Very professional and friendly. Ran me thru the maintenance and asked if I had any questions. LANZ has always had the best services and employees!

14:55 07 Feb 25

Fast, professional, courteous, excellent performance and follow up on installaltion ...seamless operation from initial inspection and diagnosis of problem to sales and to final follow up. Top quality furnace at a reasonable price.

22:46 06 Feb 25

We are very pleased with your service. The technician, Zach, was polite, friendly and knowledgeable. We would not hesitate to recommend your company.

19:06 06 Feb 25

Very nice technician. Very polite. Explained to me very well what the problem was, how he is going to fix it and how much it would cost. Very knowledgeable .

17:03 06 Feb 25

Furnace not working. Performed needed maintenance & it is working fine now. Very courteous and knowledgeable.

Benjamin Gailey

17:41 05 Feb 25

As usual, nothing but good experiences with your company. Wyatt and Kyle were professional and clear, explaining options and fixing the issues quickly and well. Can’t recommend them enough.

22:45 03 Feb 25

4/2024 We had a family tragedy and they handled us with such care and urgency. The service was perfect.2/3/25 Once again Lanz came to the rescue promptly and thoroughly. I appreciate that they explain their process. We feel like we’re in good hands. Thank you Wyatt and Kyle!

18:05 03 Feb 25

I called Lanz at the suggestion of a friend, Sue Gass, who recommended them. The gentleman who came to deal with my issue (leaky toilet, identifying whole house water shut off) was named Boston Williams. What a great guy! He was extremely thorough, knowledgeable, friendly and efficient. He gave us multiple opportunities to ask queations and gave us great information. I try to support local since I live in Coles County, but my recent service from locals was less than satisfactory. I am so relieved to know that Lanz will be my go-to for all my plumbing, heating and cooling needs. I highly recommend Lanz!

02:35 02 Feb 25

Thank you Lanz, Inc. for your fast response with knowledgeable service personnel. We are greatly appreciative and will gladly recommend your services.

18:05 01 Feb 25

robertriceschlarman

20:14 30 Jan 25

The service tech arrived on time. His actions were professional exceeded our expectations.

18:49 30 Jan 25

Wyatt was great. Very easy to work with and informative.

18:04 30 Jan 25

We hired Lanz to replace our Water Heaters and HVAC units. They did a professional job at a reasonable price (competitive, not the cheapest). They kept open communications throughout the process. Excellent team and work!Update: They have a terrific maintenance service that preemptively takes care of HVAC, plumbing of homes before problems arise. They are a very reliable company.

19:47 29 Jan 25

19:21 28 Jan 25

19:45 27 Jan 25

Mary Jane Newell

18:37 27 Jan 25

I have had nothing but good friendly services from all the technicians from Lantz.

18:27 25 Jan 25

The Lanz guys came out on a Saturday and were very quick and efficient in clearing the roots out of our pipes causing our sewage lines to not drain. They will be our go to for all of our plumbing needs from now on!

14:53 24 Jan 25

Wyatt was fantastic.Gave clear and good information on all subjects we discussed. Mostly pressure tank well and coverage on our mr cool splits.Chuck BennettYou guys are the best.

Katherine Ottney

22:04 23 Jan 25

19:10 23 Jan 25

Made it out here very quickly, they were very efficient, finished the job very quickly and the price was reasonable.

01:41 23 Jan 25

Lanz technicians came to my house for a frozen pipe that burst. They came after hours, when they were short staffed, and still went above and beyond to fix my leaking pipe. They were fast, understanding, cordial, and provided outstanding reliable service. Highly recommend.

23:30 22 Jan 25

My heater stopped working and we were having negative temperatures and Lanz was able to have someone diagnose and fix it by the afternoon. Keeping them in my contacts.

22:22 22 Jan 25

The service was fantastic! Aidan was patient and kind and explained how my system worked. He gave me tips and tricks to look for if something went wrong. He even met me at the exact time I requested and got my heater back up and running in no time. Thanks Aidan!

17:33 22 Jan 25

My furnace stopped working on one of the coldest nights of the year and called Lanz Heating, Plumbing & Cooling. Chase came out and patiently answered all my questions. He did a wonderful job getting my furnace back up and running!

23:02 21 Jan 25

Excellent service by knowledgable technician. Highly recommend.

17:30 21 Jan 25

Small job but nicely done

14:47 20 Jan 25

The office was very responsive even though they were closed. The technician showed up right away. He figured out and resolved a weird problem in a hard to reach location. And he was courteous. I highly recommend Lanz.

03:34 19 Jan 25

Trustworthy. Reliable. Fair.

00:26 15 Jan 25

Great advice!

21:20 13 Jan 25

Some of the best people from start to finish what a Blessing it is.

Juanmahel Davila

15:21 13 Jan 25

I have always had a positive experience with Lanz Plumbing. Prices are reasonable and same day service.

Kevin Arrowsmith

00:53 13 Jan 25

Had a plumbing job done by lanz . Did a great job , great people

01:09 12 Jan 25

These guys are geniuses. They found an accessible clean-out that previous business call had missed entirely. (Lanz used a prod and their keen ears to unearth a buried clean-out.) Quality work all around. Loyal Lanz now.

23:34 09 Jan 25

10:53 09 Jan 25

I would recommend Lanz anytime. Everyone was great

21:24 08 Jan 25

Prompt response

18:50 07 Jan 25

19:01 05 Jan 25

Austin was great. Quickly addressed the issue, clean work, knowledgeable resource.

Billy Vermillion

00:48 05 Jan 25

17:40 03 Jan 25

The technician was very professional and fast. He was able to come in about 90 minutes after calling in, and diagnosed and fixed the issue right away!

Stephen Donaldson

20:08 02 Jan 25

Very professional!! Explained what was plugged in the drain. Would recommend.

20:50 29 Dec 24

Mohammed Elshamy

18:59 28 Dec 24

Prompt weekend on call furnace service. Knowledgeable technician.

18:46 27 Dec 24

Professional and courteous!The only service not included is BS!Those guys know what they’re doing and will get the problem solved.I highly recommend Lanz Plumbing!

16:16 27 Dec 24

The guys who came out were very kind and helpful and infomative. The price point was less expensive than competitors. I highly reccomend.

15:58 26 Dec 24

Neat, tidy & they know what they’re doing.

03:20 23 Dec 24

Someone came out same day. Great. They didn’t do anything but take off a filter (that should be on) say that was causing the issue and they left. Although it resolved the issue for over half a day, right now we’re right back where we started with a hot water tank that won’t stay lit. And we still don’t know what’s wrong with it. Going to have to pay someone else a fee to come out and really do some work…Not satisfied at all… they asked for the review… HERE IS MY HONEST REVIEW.

00:02 23 Dec 24

Richard and Phyllis Roth

21:46 22 Dec 24

21:35 20 Dec 24

Lanz service was excellent. Had both a furnace check and hot water heater/plumbing check and both young men were courteous and professional. Would highly recommend!

Sheila Cheatheam

21:35 20 Dec 24

Same day service on the day of call.gave update through out the service and followed up to Sanitary district with problem found on their line

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Save Money & Your Comfort

Explore our tailored maintenance plans, designed to keep your home comfortable year-round. Each plan offers unique benefits to fit your home’s unique needs. Watch the video below to learn more about how our Blue and Orange Comfort Family Plans bring you exclusive savings and priceless peace of mind.

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Blue Comfort Family Membership

All blue plans include: Guaranteed Service within 24 Hours* $59 Dispatch Fee, 7 days a week and NO Emergency Dispatch Fees.

Plumbing + HVAC

$29.95 a month

Scheduled Plumbing and HVAC Precision Maintenance (1 Spring / 1 Fall)

Annual Sewer Line Camera Inspection

Common Air Filters Provided

15% off Service Repairs, System Upgrades and Drain Cleaning

Up to 5 year Labor Warranty on New HVAC Systems

Orange Comfort Family Membership

All orange plans include: Guaranteed Same-Day* $49 Dispatch Fee, 7 days a week and NO Emergency Dispatch Fees.

Plumbing + HVAC

$39.95 a month

Scheduled Plumbing and HVAC Precision Maintenance (1 Spring / 1 Fall)

Annual Sewer Line Camera Inspection

Common Air Filters Provided

25% off Service Repairs, System Upgrades and Drain Cleaning
(Excludes new equipment installation)

Up to 10 year Labor Warranty on New HVAC Systems

*Additional furnace, ac, air handler, boiler, heat pump, or mini-split: $7.50/unit/month, $5.00 additional water heater/month. Must call before noon and live within our primary service area to receive dispatch discounts or priority service guarantees. Minimum 1-year maintenance agreement required: contact Lanz Inc. for more Comfort Family details. We provide most common filter sizes.

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