I asked Wes at Lanz to find a way to put a mini split in a bedroom in a rather constrained part of the house. I was amazed at the solution he and Thomas found. Once the equipment arrived, they completed the work in a day! Looks great and works super! Thanks so much!
A major thank you to Shannon from drain cleaning! He is absolutely wonderful at his job and as a person! Words will not even begin to describe how grateful I am for him to come out after hours and help fix our issue with the drain pipe that was causing sewage to back up into our crawl space.
Boston was FANTASTIC!!! Wonderful communication, super informative and made me feel so much better in a very stressful situation...Gave us options that worked for our budget and just very happy with the entire experience!!!We will be using Lanz in the future!!! THANK YOU!!!
Lanz was very professional, fixed the problem throughly and explained everything clearly I would definitely recommend them to anyone with the same problem as ours.
Have a maintenance agreement with Lanz. They just came out for the spring plumbing and cooling check. Did a thorough job, polite, careful, explained what they did and how things looked. All is in good working condition.
I needed a kitchen sink and faucet replaced and Lanz was able to schedule me quickly. Quote and installation went smoothly and Boston was able to answer any questions I had along the way. Very happy with the install
Always fast, knowledgeable, and professional! Bailed us out on more than one occasion. Will use them for the foreseeable future for all our plumping needs.
Another great experience with Lanz. Had a shower valve blow up and couldnt use the water at all. Lanz showed up within hours on a Saturday and had parts in hand. All done in a few hours. Thank you so much again!
I’ve used Lanz for a number of projects and their work is always excellent, and reasonably priced.. Phillip from Lanz did a small repair for me recently and I felt he went above and beyond; explained every step of the project and fixed another small item for free, as well as offering me another service program that I wasn’t aware of. I will definitely use Lanz in the future, and recommend them for their quality, honest work.
The plumber was friendly and knowledgeable and successfully fixed our toilets. But he kept using our piano as a table to hold the wet toilet parts he was replacing. Twice we had to put towels under the pieces.
The Lanz technicians were polite and professional. We had both HVAC and plumbing seasonal check ups. The plumbing expert found a few things and fixed them quickly during the maintenance visit. The HVAC expert fixed three things and since we are on a comfort plan we got them at a discount.Some of the services performed below were from a previous visit.Thanks for keeping our place functioning well.
Lanz has done it again guys! From consultation to the finished product Kurt, Wes, and the team really worked with my schedule. Seriously above and beyond workmanship, took the time to show me the process of what they did as well. Couldn’t have asked for a better team to help me out in a time of need!
After a minor furnace problem was repaired by another company on our furnace last winter, we decided to carefully research and get bids for replacement of that decades-old furnace and the associated air conditioner. Michael, a Lanz sale person, worked with us over several weeks, answering many deep and detailed questions. He brought on Wes, Lanz engineer, who visited our house a couple of times to come up with a ductwork and equipment solution that addressed our various heating and cooling needs in our house. On installation day, Kevin, and a team of hard-working young guys, removed all of the old equipment inside and out, and did a very nice installation of Wes‘s engineered solution. Kevin is a ductwork fabrication artist and fabricated parts on the fly that fit perfectly. Everybody we worked with at this company was patient, knowledgeable, and readily addressed all of our questions and concerns. You guys were absolutely awesome, thanks for the wonderful job.
Shout out to Shannon and Jalyn for giving top-notch service in cleaning out clogged footing tiles and doing such hard work with a friendly manner. They kept us informed throughout the entire process with clear explanations. Thanks so much for coming quickly, too.
Always fast, they get to the bottom of the problem and fix it. Had my ducts cleaned and air conditioner fixed recently, and both services went off without a hitch. Can’t beat the prices either; taking care of your home can be expensive, but it doesn’t mean it has to break the bank.
Will was very personable and fixed our furnace and air conditioner in a very timely manner. He explained everything that he was doing and what parts he would recommend replacing. I gave him the ok and he installed the parts. Systems both work great! He will come back and replace a capacitor in the future. Would definitely recommend Will for any needed repairs.I wish that dispatch would have let me know they received my call and we were on the schedule. I was worried they had misplaced my call.
Technician was able to come out the same day I called. He was friendly, knowledgable, and clearly explained our three options for dealing with our leaking water heater. Cost was clear, and seemed fair. Lanz may not be the cheapest provider, but they are reasonable and our two experiences with them have been good. Both the people they sent (Ron in 2021 and Boston in 2024) were excellent.
Our AC wasn’t working like it was supposed to. We could hear the air blowing but it just wouldn’t get cold enough to bring the temperature down. My husband called Lanz and they got a guy here within the hour and got our AC fixed!! It ended up being that capacitor had pooped out and Matthew was well equipped and got it replaced. He was here all of a hour and the service was fairly priced. Very big thank you to Matthew for helping us out!!
My husband and I have been loyal customers of Lanz, Inc., since 2011, when they installed our new furnace/heat pump units. This has saved us so much money every year on electricity and propane. Love our system, but also enjoy the people that come to do the twice yearly inspection. Today Victor came for our unit’s fall inspection. He was so nice and very knowledgeable in explaining everything he did and things to watch for. This is our 16th inspection, and I am just as confident in the equipment today as I was when it was first installed.04/12/2024. Just had our spring maintenance checkup on our HVAC system. Once again, great service and a knowledgeable and friendly technician. I am never disappointed with Lanz.
We’ve had several Lanz employees come do service calls at this house, and our old house. Every employee has been friendly, knowledgeable, helpful, and wonderful to work with. We use Lanz for plumbing and HVAC and will continue to from here on out.
David was very helpful with today’s service. I was unable to be home at time of service but he was able to get in and fixed the problem. David was patient with me as I was dealing with another contractor who was responsible for the bill. Gave David a call back when we got it straightened out and then he was able to close the bill. Great job Lanz as always..!! I appreciate you all..!!!
Ron took care of my water problem in the crawl space. Showed me a video of water mist leaking from hole in water copper tubing, and repaired the leak. Impressed with his knowledge of the situation. Would recommend.
Brett was very polite and pleasant. He replaced my water heater in an efficient and timely manner. He explained everything involved and made me feel better. I would highly recommend Lanz Heating and Cooling. Ask for Brett Bixenman, you can’t go wrong
My wife & I were told by All Pro in Tuscola that we would have to tear up our floor to fix our issue (we have a slab foundation) before we agreed to spend $2000-$5000 I wanted a 2nd opinion. So I called Lanz, Shannon came out only 2 hours after I called. Right away he said with his experience he doesn’t think that’s the case so he got to work. He had the issue fixed within an hour and saved us thousands of dollars. HUGE thank you for Lanz and you’ve gained a life long customer. Thank you very much to Lanz and even more to Shannon! Thank you for being so professional and dedicated to your job.
Lanz Heating and Cooling was called because the box on my furnace needed replacing. Greg came out, assessed the situation, gave me a quote and even put a different filter on the furnace that was much more efficient and easy to install. What a difference.
Pretty bad this time. Showed up 1h 20 min after appointment, not knowledgeable. Explained the problem, they “thouched it”, 10 min, left to make a call, came back 50 min later with a quote for 680$ for a simple sump pump replacement they were not ready do do the same day. Paid 79$ service ( money lost) for a joke and 3 hours absence from work.The heating departments at Lanz, excellent. The plumbing…. Run away
Once again Lanz was terrific. This time it was to repair one shower's dial - just a tiny little plastic piece but necessary (the first bathroom). And to install a new shower head (that I had purchased) in the second bathroom. And to fix the slow draining in the second bathroom sink. Service was efficient, on time, pleasant and knowledgeable. Highly recommended.
We appreciated the knowledge and professionalism of the team, from sales through installation, when we bought our system. Follow-up: When we wanted a thermostat upgrade, the technician did the research to find one that fit our needs, and he installed it promptly. We continue to be impressed with the service from Lanz.
I called Lanz at the suggestion of a friend, Sue Gass, who recommended them. The gentleman who came to deal with my issue (leaky toilet, identifying whole house water shut off) was named Boston Williams. What a great guy! He was extremely thorough, knowledgeable, friendly and efficient. He gave us multiple opportunities to ask queations and gave us great information. I try to support local since I live in Coles County, but my recent service from locals was less than satisfactory. I am so relieved to know that Lanz will be my go-to for all my plumbing, heating and cooling needs. I highly recommend Lanz!
Very skillful installation of a lot of new equipment. A heat pump water heater, an in-line dehumidifier, and a fresh air ventilation unit from Build Equinox have really changed the air quality of our house. Your mileage may vary, but in our early 1900’s house the bathrooms don’t steam up anymore, and the second floor isn’t 10 degrees hotter than the first floor. Mark helped us put together the plan for the plumbing upgrades, and Michael, Kevin, and Wes handled the ventilation. But there was also a whole team of installers who did a great job shlepping heavy equipment and making it work. It’s not easy work, but they made it easy for me.
I could not be happier with the service I received from Lanz Plumbing. I called in the morning, the service person was here the same afternoon. I got an estimate right away, I was consulted throughout the job, and any changes to the estimate. I just found my new plumber.
I had the ceramic tile floor replaced in my utility room and Lanz uninstalled the water heater and came back in a timely manner and reinstalled it. They did an awesome job, replacing connectors and making sure everything was working. Peace of mind and a quality job is what I got.
Service technician was prompt, polite, provided explanations and options, checked with his manager on questions, and gave an estimate and date for service before he left. Very smooth and efficient.
They have always been able to respond in a timely manner or work me into their schedule. All of their staff have been polite and seem to know their stuff.
Ryan was very helpful and explained what was going on. Thank you!Boston helped us out - so kind and great with pets.Jesse was great - thank you so much!