Called this business with an air conditioner issue. They came out the same day. I explained that I work until 4:30, they told me, no problem. The technician was already on site when I got there. Everything was explained to me, and all my questions were answered. He was very pleasant. The problem was taken care of in less than an hour. Very pleased with everything.
I called them at 10pm on July 2 because my AC stopped cooling. The technician called me and explained that he couldn’t get here that night but would be here the next morning around 9am as I would be the second client. I called the office in the morning and they explained it would probably be a little bit later in the morning. So the repair person arrived at my house around 11:30 AM. He diagnosed the problem and had everything working for me by 1:00PM. I am very pleased!
I first filled out the service request form on the website and was never contacted, so I had to call. Someone was sent very promptly and he was nice and helpful. We were not given a quote at the beginning, so we were quite surprised by the high bill but some things were sorted out to help since a quote wasn’t given beforehand. Overall, a bit higher priced but very quick to arrive, friendly, and the quality of the repair was great.
Kyle and Liam performed a swift thorough job of replacing our leaking shower/tub faucet. Supplied helpful explanation to every question asked. Knowledgeable, expert attention. We’re impressed with Lanz’ service. Would call again if needed.
They are extremely dependable show up on time and explain everything to you in detail. Their service techs are very professional and work quickly and efficiently.
After calling Lanz for our air conditioning issues, they came promptly, completed the work efficiently and the was priced reasonably .Thank you.The Levins
Very efficient, knowledgeable and professional.They did an awesome job replacing our central air system. I would highly recommend them to anyone that needs service. Kurt was very helpful and everything went very smoothly.
Our tech was great. He definitely knew what he was doing. Courteous, respectful, and communicated what he saw and what he was doing. Very impressed with him. So much so that we decided to sign up for the service plan and also scheduled another service to replace our two bathroom and kitchen sinks this Friday. Yes it was priced more than we liked but it was not out of line compared to everyone else.
We appreciated the fast kind response to our dead disposalJoey came the next day (today)Laid out factsAllowed us the decisionGot the new equipment and installed itAll in all good!The Ruggs
Well to start out with i know Holden met Billy love both of them ,they are the ones I want back to fix my problem ,I used to use Another company ,your 2 guys were awesome ,friendly and worked hard to get my problem resolved ,I will definitely be using you guys from now on ,Thank you for helping me get this problem fixed ,great prices too
Need furnace/AC,plumbing indoors and out.Call Lanz,Top Notch company, We've used the company for the 2 1/2 years we've owned our home for all the above mentioned Qualified, competent and courteous technicians.Call Lanz!!!
Lanz did amazing with installation for whole home water softener and under the kitchen sink Ro system, we also have maintenance service with Lanz. Lanz is doing excellent for taking care of community and always provides amazing services, we are very happy with services and always on track and work done is superior. Water softener is working excellent and happy with Ro system no issues, Lanz finds out problems also with maintaince services before they become big and keeps systems running smoothly. Keep up good work. From happy customer
I am so grateful for the services at Lanz. The office worker who took my call (Mary) was very helpful and accommodating, especially as I had an emergency that needed to be coordinated with other services. The plumber (Gerald) was right on time, clearly explained what he needed to do to address the problems , and was polite and helpful throughout the process. The timing couldn’t have been better, and I so appreciated the services rendered by this company today.
Zach was very prompt and professional and did a thorough cleaning and repair job of our furnace. He did all he could to find a gas valve replacement as soon as he could. We are very pleased with Zach’s service.
We had an excellent plumber who was professional, friendly and explained everything! This was our second time using them and it was worth it.we had three different faucets that needed worked on.
I asked someone for recommendations on Heating & Cooling Company and she immediately recommended me to try LANZ. I called them and Rich answered my phone and without asking a lot of questions or FBI- ing me, or asking ridiculous questions, he immediately dispatched the Joey who is well knowledgeable about what he was doing, The diagnosis came out that I needed a new water heater which I also was aware of the old age of my Water Heater because I have tried several repairs on it, and other companies were too exaggerated about the prices and all the dispatcher flat fees, very high for no big deal.The next day Joey and Kyle were ready with my new water heater and the insulation just took less than 2 hours. The two technicians Joey and Kyle are very knowledgeable, respectful, strong, clean, focused and above all, they educated me about the goodness of being LANZ customer and the free services which comes with it. My water heater was approved by the Inspector of Champaign Division and everything was well assembled. Within 24 hours, I had my Hot water back and enjoying every bit of it. Thank you so much for the great customer care service you showed.They (LANZ Company) made a follow up phone call to make sure everything is well and asking me the size of my Air filters so that they can drop them off. Am very happy!I 100% recommend this company. You will see it yourself.
Shannon arrived promptly right after our call to Lanz regarding a flood in our basement on a Friday evening. He analyzed the problem and efficiently discovered a clogged drain pipe. He quickly used high quality tools and procedures to locate and repair the problem with our plumbing. Shannon was courteous, professional, and skilled in solving our drain backup. We are very grateful for his high-caliber work in solving our problem.
I was having issues with my air conditioner. I called first thing in the morning. They were able to send someone out just a couple hrs later to look at it. They had the part on hand. I was explained everything. Exactly what was wrong. The price. They got to work right away & my air was fixed. Very respectful people.
Gave me a great price, considering the other companies I had estimates from. Also gave me a bigger and better unit than the other companies. Very professional, very punctual and easy to work with. These guys were fast, funny and cleaned up behind themselves. I will use them again definitely. Ty is down to earth and knowledgeable. I don’t like companies that sugar coat or try to sell you way more than you need. Thanks guys great job!
Called Lanz on a weekend due to a concern with our water heater. Kyle was quick to respond, answered all our questions, and planned for our water heater to be replaced first thing Monday morning. He updated us throughout the entire process and provided phenomenal customer service!
My drainage was slowly getting worse and worse. My grandson flushed the toilet. Not only did it not go down, but started backing up into my tub! YUCK! I needed help asap! So I immediately called (Thursday evening after hours), and left a message. They called at 8a Friday to set up a time for them to come diagnose and fix it. They were here within an hour!! Come to find out there was and had been a deceased possum in my main line. They get an extra star for dealing with the horrible stench!! It was quite the job clearing it all out! At first 1 gentleman, and then a second came. The entire time I felt like this job was a priority to them. They communicated throughout…even with my autistic/adhd 9 year old grandson. Both men were extremely polite and informative. Exceptional customer service!!! Plus cleaned up the best they could, and gave me suggestions on how I should clean up what they couldn’t. Also replaced the 2 caps that were missing that’s allowed the possum to get in. The cost was fair and comparable. Best part…supporting a local small business. I highly recommend them. Absolutely phenomenal service in every way!
Very up front about pricing. Knowledgeable and courteous in the home. Boston and Dedrick were fantastic coming out on short notice, and were very polite. Would 100% recommend for your plumbing needs.
Joey and Liam came and replaced garbage disposal and fixed our leaky faucet, no fuss, courteous, quiet and knowledgeable. Contracted for another job while they were here.
Zach came by and fixed our Heating/AC today on March 23rd 2026. He did a great job, was very friendly and professional, and answered any questions we had. LANZ always has great employees and Zach is no exception.
I thought my sewer line running to the city sewer was completely compromised and I was in a very peculiar situation. I had to work and my girlfriend was home. I just bought the home and I was thinking the worst. Shannon and Dedrick came out and camera inspected and could only get so far. There were many tree roots in the way and I had a company come out and try to clear them. Lanz had the right tools for the job and recommended I have them cable the line. I agreed to the estimate, and after cabling and inspecting they informed me that the line was completely clear. I only had one spot of the sewer that was compromised. My girlfriend told me they worked like a well oiled machine and had their methods down. It was decently pricey but they were extremely thorough. What I thought would end up being thousands was only hundreds, yet it was worth every penny. Wish I started with Lanz. I'd recommend these guys to anyone. Thank you guys again for my peace of mind!
Received great service! It is very worth it to be on a monthly plan so you get prompt attention on a regular basis...before things break down! Also, Josh's good advice got us a free replacement of our faucet by Delta! He's the best!
The technicians were prompt, as well as knowledgeable of the current problem. They were in and out within less time than they expected, and that was amazing! I appreciate all of the professionalism that they showed as well.
This company worked wonderful with me today I had a leak that was attached to my garbage disposal. The man named Gerald came today. He fixed it repaired. It got me a new one. Worked with me on the pricing helped me get signed up so that I could get it a little bit cheaper just all around nice and pleasant. Did a wonderful job. Got it all done and quickly thank you so much.
Wonderful experience! They were able to come out same day to replace a dead sump pump, were very courteous and professional, and in 3 shakes of a lamb’s tail I no longer have to worry about my basement flooding. Both thumbs up, 2 snaps in Z formation, highly recommend!
We had a leak inside of our water heater, and an employee from Lanz was promptly scheduled to come check it out. He was very thorough, and let us know it would be best to just replace the whole unit. Less than a week later they came and did the replacement. We then had some issues with water pressure and reached out to see if that could possibly be the result of our water being shut off. They sent someone out and got everything sorted for us. This technician, I believed named Sam, went above and beyond for us. Absolutely recommend Lanz and their services.
Thank you so much for the prompt response and high-quality assistance. It was a kind of emergency with the furnace. The responce from Lanz was super fast. The service was friendly and professional. Highly recommended!
They're super nice and professional. My rental townhouse had some water damage in the basement. They didn't find anything there, but they checked next door and found the problem. I'm so thankful for their work. I totally recommend them to fix your headache.
Called on a Sunday afternoon for a non emergency repair. They were able to come in less than 6 hrs on Monday. Friendly technician. Explained everything in detail. Was efficient and left the area cleaned up. Price was reasonable for service provided. Still waiting on email with explanation and receipt of payment. Pleased with this company.
Highly recommend. They showed up on time, worked quickly, explained to me what the problem was and left the bathroom even cleaner than when they arrived.
I really had a great experience Lanz plumbing and heating and cooling. The gentleman that came out to my house was very professional and I was very grateful for them and their great help in a time of need. And I also want to give a great thanks to the gentleman that came on Friday I'm very satisfied and I would recommend anybody to go to Lanzfirst they are the best in my book grateful 🥲
I've been using Lanz for 20 years and they've always done a wonderful job. I've never been disappointed by the quality of thier work. They always show up fast too. And their technicians are always very knowledgeable and have great customer service skills too!
I am very happy with Lanz plumbing services. My garbage disposal broke last night and my sink was not draining. I called them this morning and they sent a plumber very quickly. The plumber I worked with was Sam and he was very competent and professional and did well in analyzing the problem, communicating the possible solutions, and fixing the issue once we agreed upon the solution. I will definitely call them again if I have any problems with my plumbing or my HVAC.
Kyle and Charlie did a great scoping doing an initial scoping for outside water faucet replacement in the crawl space. price estimate was given and appointment made to schedule the replacement before they left.They were personable and made sure everything was understood.Looking forward to seeing them again.
Had two other plumbers out to look at a sewer line backup and was told the line was broken and would need dug up and replaced. Lanz was able to cut out the roots blocking it and confirm the line was actually in good condition which saved me a ton of time and money. First time using them but I would strongly recommend, they were very professional and did a great job.
Pipe had leak replacement. Service person was prompt.was done start to finish in 40 minutes. Thoroughly professional. And competent and friendly.Price. Was not inexpensive.
From the beginning of inquiry about HVAC to installation, Lanz employees were professional, punctual, and responsive. They were patient in answering my many questions and honest with their answers. They were extremely thorough with their estimates, and completed the work quickly at the scheduled time. I couldn't have asked for a better experience. I look forward to their upkeep and maintenance on my system.
This is the second time I have used Lanz.!! The first time was for my hot water heating system and the second for my air conditioner. I was very pleased both times and I will continue to work with the company!! Professional, timely , knowledgeable, and pleasant! Thanks guys!!M. Ronquest
Service tech was extremely helpful and showed up promptly. Accessed problem and fixed quickly with great future recommendations for preventative measures.
Quick repair to a leaky pipe! The workman found the problem and fixed it within 2 hours of my initial phone call!Another call a year later, quick service is a broken thermostat! The workman was very helpful, laid out options for repair and also helped with an unrelated problem with my humidifier. I still highly recommend them!Yet another year later they fixed my shower valve quickly. Still using them.
