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Lanz Heating & Cooling, Inc.
2718 Hundman Dr.
Champaign, Illinois 61822
HVAC and Plumbing License:
HVAC Contractor: CR110047
Received a personal call from Bill during the rain event and explained my sump pump was not working. Bill clearly explained the demand on their plumbers during this rain event and provided probable time line for a plumbing tech to arrive. Phillip arrived earlier than expected and was able to solve my sump pump issues quickly and professionally. I think it is worth noting the problem was actually created from an oversight of a previous tech who installed my new sump pump 4/2017. I share this not to blame previous tech but most reviews are always glowing and state perfect service. In this case, there was an error from previous work BUT the LANZ team took ownership, corrected the issue and treated me as a valued customer. We all make mistakes but how well do you perform "service recovery?" Great job Bill and Phillip!