Lanz’s plumber Boston was good when he came today to do repair work. As always he’s polite. So the three stars here have nothing to do with his work today. Rather, it was the lazy plumber who had come to do “maintenance” a couple month before who had failed to explain how urgent were the repairs and the quote was misleading. Today the repairs turned out to be quite minor and totally proactive in nature. And the repairs cost us more than $500!!! Ty his’s ridiculous!
We had a great experience with Boston, who did the work on our house. Timely, friendly, and very communicative. We appreciated the detailed explanation of the work and the consistent followups. Would definitely recommend.
I called in the morning with an issue that a previous company failed to fix. They ha dme on the schedule for the day and we're put a few hours later. They listened to my concerns and were able to find the problem(the water intake for the boiler was clogged) The technician answered all my questions professionally and showed me things I didn't know. He also suggested a couple upgrades I could do to make the boiler more efficient. Even though the charge for coming out was more because how far I live, I will do business with them again
We called this morning when we first noticed a leak from our upstairs bathroom. A technician, Gerald, came out by noon and was able to diagnose and fix the leak in less than 3 hours. He was very knowledgeable and communicated well throughout the process. We are very happy with the service and would use this company again!
Jesse came out last night. We had a pipe break. Lanz is absolutely amazing. They helped connect me with a local mitigation company. Literally wouldn't call anyone else besides lands. Amazing!
I moved here theee yeas ago . I tried to get a service hvac to come out and pm my unit. No luck. I tried several places. No one wanted to help. I saw a Lanz van drive by and chased him down the driver gave me contact information I called them and they came right out. Did a pm on my unit. Their dispatch was helpful and friendly. The tech was very knowable and very easy to deal with. I am happy to finally find them. First class company.
I recently had an exceptional experience with Lanz Plumbing and couldn't be happier with their service. Two plumbers from their team came to my home to address a serious issue with my sewer line that was being blocked by tree roots. From the moment they arrived, they were insanely respectful, transparent, and professional.They took the time to thoroughly explain what was going on, how they would fix it, and even offered me a maintenance plan that I gladly signed up for. Not only were they skilled and knowledgeable, but they were also personable and engaging, making what could have been a stressful situation much more pleasant.On top of their outstanding service, Lanz Plumbing was incredibly affordable, which was a huge relief. I highly recommend them to anyone in need of plumbing services. Trustworthy, friendly, and reasonably priced—Lanz Plumbing is simply the best!Edit to add: Billy and Holden came out to our home today and were amazing! Tree roots invaded our sewer line and the process was so easy and seamless! They were incredibly friendly and transparent throughout the entire process!!! 100/10! I will continue to always use Lanz!!
Very prompt and professional service with a reasonable price! Will and Nick did a thorough maintenance of our furnace and plumbing system. Gerald came the following Monday to reset the toilet and explained to me patiently what went wrong. All your staff are very professional and kind!
All three technicians that came solved my issues with complete accuracy. They explained what they were going to do and followed through with the repairs. They were very professional courteous as they were working. They cleaned up after the work was completed.
After 3 other company could not unclog the main drain to the sewer from our home and after the same three said that there was damage and that it would cost tens of thousands to fix the issue. Lanz came out spent hours to make sure that the issue was what we were told. Come to find out it was only a really bad clog and there was actully no damage. They were actully able.to not only unclog the sewer line but able to clean it out to make sure it wouldn't clog again. They saved us some much money and made sure everything was right. They even cleaned up the area better than when they got there. Outstanding job. Would give 6 stars if I could.
I am very satisfied with the job the did. My bathtub and toilet were clogged up.They explained the issue and they gave me an estimate. They are very professional and knowledgeable. I highly recommend this business 👌
OK , thanks. I couldn't figure out how to do this. Gerald did a thorough, excellent job finding the leak, taking pictures and capping off the lines. As well as removing the drinking fountain that was the cause of the water leak. We appreciate Lanz great , prompt service. Thanks again Gerald !
Our furnace died in the middle of a run of freezing temperatures, and Lanz found a way to move our installation forward almost a week, so that we weren't without heat. Cheers!
My furnace was not functioning properly since Saturday, I initially had another company come to my home to fix the issue, they had to come twice and they still couldn’t find the problem, they wanted me to install a new thermostat even though they said they weren’t sure that would fix the problem! That was last night. I realized I needed a company that could really handle this and not leave me hanging like they did. I called lanz this morning, they sent me a wonderful person, Greg that was able to diagnose the problem, went and got the new part and installed it and now I am nice and warm in my home. I immediately signed up with lanz to now do the maintenance on the furnace and a/c system and the plumbing. It’s a really good feeling to have peace of mind and heat!!Thank you so much Greg and Lanz !!
It was easy to get an appointment and we were able to fix the issue even though they don’t specialize in appliances. They came on time and it was very helpful.
Lanz is the best. We had fantastic emergency service when our furnace went out on a Sunday. Jeremy was professional, kind, fast, and went the extra mile.
Cannot recommend Lanz enough and thank them enough for their speedy speedy service today when a pipe broke in my kitchen, home alone with my baby and water flooding my kitchen and basement, they were there within 30 minutes and got to the problem and fixed it so quick. Even gave some love to my dog. So appreciate them helping and will continue to call them service.
Always a great experience. Very professional very kind. Very informative. I had to come out for an emergency visit and walked us through on what to do and so far the furnace is still working. I highly recommend Lanz
I had a wonderful experience with Lanz. I called them in January 2026 due to my furnace not blowing out heat after the snow storm. I received a return call promptly and a technician (Will) was at my house in 45 minutes. After a thorough inspection, Will had identified the issue and worked diligently to fix it. His work included having to go in the crawl space under the house (in ridiculous temperatures) as well as work on the drain line of the actual furnace. Will ensured the furnace was functioning correctly before leaving. Additionally, Will collaborated with the office to find the best long term solution and walked me through what that process would look like, offering various options and explaining what each option would look like. Everything was clearly explained to me and I could not be more happy with the service I received.
During an unusual cold spell, one on our furnaces stopped working. I call Mattex, who I’ve used in the past. No answer, so I left a message. Next day, no return call, so I called Lanz. They answered my call, and said they could have someone out that day. In a FEW minutes, Greg, the technician called me to say the he could be at our home in about 15 minutes. He came to our home, quickly analyzed the issue, told me what the repair would cost, and resolved the issue. He also did other maintenance items as well. Great service!!!!! You have my business from now on!
2026-01-21Lanz fixed a rattling / flapping noise from basement furnace.Dispatch fee was the same - $79.00.Removing a chocolate bar wrapper from a blowing motor costed $235.00.I guess the wrapper flew inside the furnace when a stormy wind blew away garbage cans around neighbor on Monday.Service was prompt and professional so Lanz still deserves 5 star.However, I think the maintenance service cost is unreasonable for a simple fix - removing 4 screws, inspecing motor with iphones, and removing a wrapper.I wish they could lower the service fee for a simple fix under $80.---2024-11-06I called Lanz for help since my furnace made a loud noise on Nov. 5.Technician said my furnace has no issue on Nov. 6.I paid $79.00 for dispatch fee.My furnace stopped working on Nov. 12 so I called again.Another technician fixed the problem on Nov. 13.Their service is super-reliable, prompt, and honest.They did not charge dispatch fee for their 2nd visit.
We recently heard water leaking under the house and called Lanz Plumbing. They came right away and discovered the leak was coming from the Water company supply line under the house. They waited while the water company came and shut off the water outside. Then replaced a section of pipe and waited while the water company came back to turn the water on.Highly recommend getting a Lanz service plan so you are at the top of their list when you have a service call and so you get a service discount.In addition, a couple of years ago, The Lanz team installed our new furnace and heat pump in one day in a very tricky location under the house.The team was very professional and did a great job. After the installation a team member arranged to follow up and double check the system to be sure it was running correctly and to answer any questions.We highly recommend Lanz!
Jo repaired two of my toilets. He was very professional and personable, did a great job. I have used Lanz several times in the past and have always been very satisfied with their work!
We had Lanz replace our furnace & AC in January. Our old furnace was failing due to a circuit board issue. Ty gave us an estimate for several different levels of Trane equipment. He even went into our crawl space to check the condition of our 40-year duct work. We selected Lanz because we wanted Trane equipment (very highly rated by Consumer Reports) and felt comfortable with the quality of Lanz' people. Our furnace failed 36 hours before the install date. I wanted to verify the install date, so I contacted Ty. He said they might be able to coax my old furnace back to life. Ty and Wes stopped by and revived our old furnace, so we were comfortable on a 20 deg F night. The install went smoothly and the new equipment looks great in our mud room. Lanz even noticed a poor connection on our hot water exhaust pipe and fixed it! Top quality service, thanks!
Huge thank you to Lanz for the incredible service and such an amazing upgrade to our home! We had a brand-new HVAC system and water heater installed, and the entire experience was outstanding. The team was friendly, professional, and communicated every step of the way. Top-notch customer service from start to finish — I highly recommend Lanz!
These guys are amazing, came out quickly fixed everything that my parents had wrong. Lanz really works with the customer and bends over backwards to get the job done quickly. Highly recommend this company
Always fast, knowledgeable, and professional! Bailed us out on more than one occasion. Will use them for the foreseeable future for all our plumping needs. Kyle and Liam (1-9-26) were great!
My Lanz technician was very professional and thorough in checking my AC system. I would definitely recommend him to a friend.The plumbing service was excellent.
I purchased the higher level service contract and Lanz has been great about notifying me about time for furnace and plumbing checkup. Service people are excellent and take the time to talk to you about options. Feels like friends coming over to help.
Lanz did an incredible job on our project! They provided expert advice, excellent customer service, efficient scheduling, and a skilled technician. I highly recommend Lanz to all future customers. We are already scheduling our next home improvement/repair project with them. Thank You Lanz!
Great service as always. Technicians were very polite, efficient and answered all my questions. I would recommend Lanz to anyone who needs the services they provide.
We have been using Lanz for years. They are the only hvac/plumbing company we use. Communication is always excellent. Technicians are very professional and knowledgeable. We recommend them to everyone.
We experienced a serious sewer backup on Christmas Eve, with a house full of people, and Lanz, Inc. came to our rescue. Their team was on-site for over three hours, working diligently until the problem was fully resolved. At no point did we feel rushed or dismissed—only reassured.I want to give special recognition to Holden Yates, who truly went above and beyond. Coming out on Christmas Eve meant a real personal sacrifice, and his professionalism, calm demeanor, and determination made an incredibly stressful situation manageable. He explained what was happening, stayed focused on the solution, and didn’t leave until the job was done right.It’s rare to find this level of commitment and service, especially during a holiday. We are extremely grateful and would not hesitate to recommend Lanz, Inc. to anyone in need of reliable, dedicated service—especially when it matters most.Thanks, again Lanz, Inc. and team!
