I believe the tech's name was Vince....explained everything that was wrong with the system. Took pictures and showed me what he found. Very happy with his work, now we'll have Curt out tomorrow to look into a new furnace.
Team came to examine drain system following finding a leak and break in the sewer line in the basement. They then cleaned out the drain and scanned the entire run for blockage.
The Lanz service team was here for routine fall furnace check. Today is our first use of the plumbing service. A routine service call took place and all is well. Thank you so much!
It is both unsightly and, more importantly, illegal to park in a way that obstructs access to a disability ramp.The van is now being parked directly in front of the ramp, completely blocking it and effectively rendering it unusable. This is not only an inconvenience but also a violation of accessibility laws, which are in place to ensure that individuals with disabilities can safely and independently use public spaces. Parking in this manner is in violation of local parking ordinances regarding accessibility.Given that you are not a person with a disability or someone with a passenger requiring access to this area, there is absolutely no reason for the van to be parked in such a manner. I kindly request that you park in a different location that does not obstruct this crucial public access point.Please be advised that continuing to park in this way may result in legal action or enforcement by local authorities.
Quick, friendly service on the phone to schedule. Ours was not an emergency, but they were able to send a technician within 4 hours. A competitor was going to take six days. Tech did a great job in explaining the problem and solution, as well as the cost. He finished within 15 minutes, cleaned up his stuff and did a great job! Would use again if we need the service.
The technicians for fall HVAC and plumbing maintenance showed up on time and were respectful of our home. They answered all questions. We appreciated the knowledge and professionalism of the team. We continue to be impressed with the service from Lanz.
I had Lanz complete an annual maintenance on plumbing and HVAC system. The two gentlemen who came for the service were very nice, respectful and efficient. They went above and beyond to answer my questions and to take care of what I needed. They recommended other services but were not pushy like most salesmen are. I would definitely recommend Lanz
Fixed small leak in bathroom sink. The technician was professional, pleasant and on-time. Noticed my toilet running and repaired that as well. I will call for future needs.
The maintenence program is wonder. They check everything!! They provide all filters and send them ahead so they are ready. I pay a monthly fee and it is so worth it.
Nick and Nick did an outstanding job communicating what they were doing and what they had found and fixed during a maintenance call.They treated our home like it was their own and took extra effort to show the respect to the property and to us.Looking forward to seeing them again.
Three young men From Lanz Came today too check my furnace and also plumbing for fall. Their names were Gerald, Tony, and one other nice young man that was in training for plumbing. Sorry, I can’t remember his name for some reason. They were efficient, pleasant, and professional. I was very pleased and would recommend them highly.
Boston the tech did a fantastic job installing our toilet and answering our plumbing questions. Will definitely contact Lanz in future for our home maintenance needs.
Lanz is generally trustworthy and efficient. They have been servicing our plumbing and heating for more than twenty years. One main reason I like Lanz, especially in recent years, is because of Boston, their plumber. He is professional, knowledgeable, and unfailingly polite and thoughtful. He is always efficient and careful in his repair work. And in one instance he tried to repair our leaking toilet three times, and free for two times. Only when it still didn’t work, without pushing us, he recommended replacing it.
Lanz have been taking care of our plumbing, heating and air conditioning maintenance for 8 years now and we are very happy with the outstanding service they always provide. It is great to know that we can rely on them for any of our plumbing and HVAC needs.
My reply yesterday was odd. The 5 star rating was valid gor this weeks visit by Lanz. The issues were from 6 months ago..Very satisfied with Lanz and people!
Boston was FANTASTIC!!! Wonderful communication, super informative and made me feel so much better in a very stressful situation...Gave us options that worked for our budget and just very happy with the entire experience!!!We will be using Lanz in the future!!! THANK YOU!!!We had another wonderful experience!!! Minor leak...Caleb and Josh came out same day!!! Fixed us right up...Very friendly and courteous!!! And didn't break the bank :) THANK YOU!!!
The team of Will and Gerald (sp) provided excellent service and maintenance for my plumbing and heating. Would highly recommend this great organization for any of your needs.
Boston Williams came this evening done a great job. Take care of this man, he is always talking this company up.What a great service repair man he is. Will call again for help with plumbing.
Te technician was very friendly and experienced in the A/C yearly checkup. He also was clear on what future needs might be. Lanz always has great employees.
Very professional and thorough, amazing customer service and attention to detail. I have dealt with other companies and individuals for plumbing services, but they are the best!
Very happy with this company. I called on a Saturday morning due to the ac not working. They were here in less than an hour. Inspected furnance and ac unit. Within an hour he had things cleaned and working. He was polite, friendly, and very professional. Will definitely use them again.
Very efficient, clear, courteous and effective. Cleared the main drain quickly (under the estimated time). We’ll worth the cost. Will definitely use Lanz again.
Was told putting a shark it’s fitting with stop was going to cost me over $200.00 which is ridiculous for a 10 minute maximum install. If it had been $50.00-$75.00 I would have given the ok, but I refused to pay over $200.00 ( and that was with my supposed 25% discount). When they left I fixed it myself in ten minutes with a part I bought at Ace for $14.99!! I appreciate your services but you shouldn’t charge that much for replacing a simple stop. Last spring you installed my own sump pump and I don’t think I paid over $125.00 for that job which entailed a whole lot more labor.
Outstanding HVAC and plumbing! We recently switched from another provider and couldn’t be happier with Lanz-joined their year-round program, which is a great deal. The HVAC specialist David who came out today was skilled and personable and spent time making sure everything was right. Much appreciated!
The 2 gentlemen that came out were very professional. Very nice answered all my questions. All my concerns.I could tell they really cared about their job and what they was about to do. I recommend them highly. I was very satisfied so much. I have become or signed up to be part of the family.The Lance family program. Thank you for your service. Look forward to To the work. Yet to be done.
Recently I purchased a new central air conditioning system from Lanz. The salesperson Kurt was so patient, answered all my questions and found a system that was perfect for my house. The Lanz crew did the removal of my old system and installed my new system quickly and everything is working great! Lanz also included a free check of my new air conditioning system a bit after installation. Thomas came over and double-checked everything and was also very patient and answered all my questions. I can't say enough good things about all the people I worked with in getting this new A-C system! I recommend Lanz to everyone! Thank-you so much!!
Interesting that they don't carry filters.A tad of an inconvenience for home owner to have to be there 2xs..also an added expense to your company to send someone out 2xs
Friendly and professional. Took time to educate me and offer recommendations on what would be best to mitigate my issue. I would not hesitate to use them again.
From start to finish they are sharp, on point, absolute pros. I sought out several bids and their salesman was bright, informed, and THOROUGH. I was amazed when he wanted to look in crawl space and in attic. Other folks didn't do that, didn't ask questions he did. He was a problem solver. The big example was suggesting dehumidifier in crawl and it has made a world of difference. He sat down with a computer and went through the numbers. I needed larger return airs, for instance, more flow. Everything made sense. And he was patient when I had him generate multiple bids through my uncertainty and budgeting. These folks fixed several complaints I've had about this house in the 4 years I've been here. The lead install man came and did measurements and scoped out the project before install day came - he was prepared. The gentlemen installing were polite, respectful, sharp. I've had the system a couple weeks and the whole thing has changed the atmosphere in my home. Humidity control, proper sized AC and furnace and wow, what difference. I've already suggested this company to a couple other friends and family. It is rare in 2025 to find absolutely serious, on point, service-oriented folks like this. If you want every detail done right, call Lanz.
Had a faucet that stopped working and water was draining continuously. Made a call early morning and a receptionist took call. Had someone come in same day from Lanz by noon. Everything was well taken care of and Kyle from Lanz was very helpful. Great company to work with and their service is great.
Outstanding Service from Start to Finish! I recently had a new furnace and air conditioner installed, and I couldn't be more pleased with the entire Lanz experience. From the first consultation with Wes, the service was exceptional. Wes and the team arrived punctually for the installation. They were respectful of my home—wearing boot covers and cleaning up thoroughly when done. They answered all of my questions with patience and expertise. A huge thank-you to Lanz for their customer service!
The guys that came to the house to check out the furnace were very polite, professional and kept me informed.Kurt was great. Very professional, knowledgeable and personable.His demeanor and personality creates trust.
Victor was amazing he found the problem immediately and fixed it in a timely manner as well as offering additional features to better protect the air conditioner.
The technician was very thorough in his work, he spent time wisely to find the issue, he evaluated every part for efficiency and function and was able to provide me options at the end of his assessment.
Boston replaced my dripping bathtub/shower valve, which took four hours and involved cutting new access panels, cutting and fitting new pipe, going in and out of the crawl space. He did meticulous work and was very efficient, explained everything; bathroom vastly improved. I highly recommend him and lanz. Beautiful job!
