The maintenence program is wonder. They check everything!! They provide all filters and send them ahead so they are ready. I pay a monthly fee and it is so worth it.
Really expensive for 15 minutes of work and some putty ($300) but I guess you pay for the expertise. The technician was professional, pleasant and on-time.
Nick and Nick did an outstanding job communicating what they were doing and what they had found and fixed during a maintenance call.They treated our home like it was their own and took extra effort to show the respect to the property and to us.Looking forward to seeing them again.
Three young men From Lanz Came today too check my furnace and also plumbing for fall. Their names were Gerald, Tony, and one other nice young man that was in training for plumbing. Sorry, I can’t remember his name for some reason. They were efficient, pleasant, and professional. I was very pleased and would recommend them highly.
Boston the tech did a fantastic job installing our toilet and answering our plumbing questions. Will definitely contact Lanz in future for our home maintenance needs.
Lanz is generally trustworthy and efficient. They have been servicing our plumbing and heating for more than twenty years. One main reason I like Lanz, especially in recent years, is because of Boston, their plumber. He is professional, knowledgeable, and unfailingly polite and thoughtful. He is always efficient and careful in his repair work. And in one instance he tried to repair our leaking toilet three times, and free for two times. Only when it still didn’t work, without pushing us, he recommended replacing it.
Lanz have been taking care of our plumbing, heating and air conditioning maintenance for 8 years now and we are very happy with the outstanding service they always provide. It is great to know that we can rely on them for any of our plumbing and HVAC needs.
My reply yesterday was odd. The 5 star rating was valid gor this weeks visit by Lanz. The issues were from 6 months ago..Very satisfied with Lanz and people!
Boston was FANTASTIC!!! Wonderful communication, super informative and made me feel so much better in a very stressful situation...Gave us options that worked for our budget and just very happy with the entire experience!!!We will be using Lanz in the future!!! THANK YOU!!!We had another wonderful experience!!! Minor leak...Caleb and Josh came out same day!!! Fixed us right up...Very friendly and courteous!!! And didn't break the bank :) THANK YOU!!!
The team of Will and Gerald (sp) provided excellent service and maintenance for my plumbing and heating. Would highly recommend this great organization for any of your needs.
Boston Williams came this evening done a great job. Take care of this man, he is always talking this company up.What a great service repair man he is. Will call again for help with plumbing.
Te technician was very friendly and experienced in the A/C yearly checkup. He also was clear on what future needs might be. Lanz always has great employees.
Very professional and thorough, amazing customer service and attention to detail. I have dealt with other companies and individuals for plumbing services, but they are the best!
Very happy with this company. I called on a Saturday morning due to the ac not working. They were here in less than an hour. Inspected furnance and ac unit. Within an hour he had things cleaned and working. He was polite, friendly, and very professional. Will definitely use them again.
Very efficient, clear, courteous and effective. Cleared the main drain quickly (under the estimated time). We’ll worth the cost. Will definitely use Lanz again.
Was told putting a shark it’s fitting with stop was going to cost me over $200.00 which is ridiculous for a 10 minute maximum install. If it had been $50.00-$75.00 I would have given the ok, but I refused to pay over $200.00 ( and that was with my supposed 25% discount). When they left I fixed it myself in ten minutes with a part I bought at Ace for $14.99!! I appreciate your services but you shouldn’t charge that much for replacing a simple stop. Last spring you installed my own sump pump and I don’t think I paid over $125.00 for that job which entailed a whole lot more labor.
Outstanding HVAC and plumbing! We recently switched from another provider and couldn’t be happier with Lanz-joined their year-round program, which is a great deal. The HVAC specialist David who came out today was skilled and personable and spent time making sure everything was right. Much appreciated!
The 2 gentlemen that came out were very professional. Very nice answered all my questions. All my concerns.I could tell they really cared about their job and what they was about to do. I recommend them highly. I was very satisfied so much. I have become or signed up to be part of the family.The Lance family program. Thank you for your service. Look forward to To the work. Yet to be done.
Recently I purchased a new central air conditioning system from Lanz. The salesperson Kurt was so patient, answered all my questions and found a system that was perfect for my house. The Lanz crew did the removal of my old system and installed my new system quickly and everything is working great! Lanz also included a free check of my new air conditioning system a bit after installation. Thomas came over and double-checked everything and was also very patient and answered all my questions. I can't say enough good things about all the people I worked with in getting this new A-C system! I recommend Lanz to everyone! Thank-you so much!!
Interesting that they don't carry filters.A tad of an inconvenience for home owner to have to be there 2xs..also an added expense to your company to send someone out 2xs
Friendly and professional. Took time to educate me and offer recommendations on what would be best to mitigate my issue. I would not hesitate to use them again.
From start to finish they are sharp, on point, absolute pros. I sought out several bids and their salesman was bright, informed, and THOROUGH. I was amazed when he wanted to look in crawl space and in attic. Other folks didn't do that, didn't ask questions he did. He was a problem solver. The big example was suggesting dehumidifier in crawl and it has made a world of difference. He sat down with a computer and went through the numbers. I needed larger return airs, for instance, more flow. Everything made sense. And he was patient when I had him generate multiple bids through my uncertainty and budgeting. These folks fixed several complaints I've had about this house in the 4 years I've been here. The lead install man came and did measurements and scoped out the project before install day came - he was prepared. The gentlemen installing were polite, respectful, sharp. I've had the system a couple weeks and the whole thing has changed the atmosphere in my home. Humidity control, proper sized AC and furnace and wow, what difference. I've already suggested this company to a couple other friends and family. It is rare in 2025 to find absolutely serious, on point, service-oriented folks like this. If you want every detail done right, call Lanz.
Had a faucet that stopped working and water was draining continuously. Made a call early morning and a receptionist took call. Had someone come in same day from Lanz by noon. Everything was well taken care of and Kyle from Lanz was very helpful. Great company to work with and their service is great.
Outstanding Service from Start to Finish! I recently had a new furnace and air conditioner installed, and I couldn't be more pleased with the entire Lanz experience. From the first consultation with Wes, the service was exceptional. Wes and the team arrived punctually for the installation. They were respectful of my home—wearing boot covers and cleaning up thoroughly when done. They answered all of my questions with patience and expertise. A huge thank-you to Lanz for their customer service!
The guys that came to the house to check out the furnace were very polite, professional and kept me informed.Kurt was great. Very professional, knowledgeable and personable.His demeanor and personality creates trust.
Victor was amazing he found the problem immediately and fixed it in a timely manner as well as offering additional features to better protect the air conditioner.
The technician was very thorough in his work, he spent time wisely to find the issue, he evaluated every part for efficiency and function and was able to provide me options at the end of his assessment.
Boston replaced my dripping bathtub/shower valve, which took four hours and involved cutting new access panels, cutting and fitting new pipe, going in and out of the crawl space. He did meticulous work and was very efficient, explained everything; bathroom vastly improved. I highly recommend him and lanz. Beautiful job!
Quick friendly service on a weekend and our Ac was fixed. With heat index over 100 and a husband with health issues is great to have a company you can rely on.
AC system went down in the middle of a heat wave. After multiple refrigerant leaks and years of issues, I decided to get a full furnace/AC replacement. Lanz was quick to come out, assess the system, and provide a quote. Despite being swamped due to the heat wave, Lanz's comfort consultant, Kurt, spent as much time as needed to take measurements, listen to concerns, and provide all of the options. After getting two other quotes, Lanz fell about in the middle for cost, but their thorough explanation of options and responsiveness to questions and concerns put them over the edge. Just as an example, after discussing with me how my old system was working, Lanz actually took the time to properly size the system, while competitors tried to upsize the AC system despite issues with short cycling in the past. All work was completed in a morning for a full furnace/AC replacement, and the team was professional. The new system has been working great, and I'm happy I ended up choosing Lanz.
Will was the technician,he did a wonderful job,very knowledgeable and helpful. Thanks for suggesting service plan,we did get the plan. This company is consistent with great service help & professional help. Thank you
Our Salesperson Kurt was excellent. His knowledge of the products offered, as well as the install were dead on!The office support was also very polite and easy to work with.The techs did a great job as well. The new Trane AC purrs like a kitten!Thank you Team Lanz
This service was timely and reasonable. The service person was very polite and efficient, having the part that needed replacing on our AC already without having to go searching for it; was prepared for what might need fixing on our appliance. He explained what had been done, and sent a written explanation along with an itemized receipt for future reference, which is much appreciated.
I talked to Shannon about having my toilet back up looked at. It was a Friday early morning and with in an hour he had someone out. They took care of my inside back up and checked the outside sewer. They found an issue that could have turned excessively costly had it not been found. I am beyond thrilled with the quick and efficient service. Now they will be out to repair the sewer line for the house!! Thank you Lanz
Lanz comes every 6mo to perform maintenance on our HVAC system that was installed in June of 2022 based on the service plan we purchased. They contact us to schedule the appointments. They are flexible to accommodate our schedule. They communicate clearly. And provide friendly service while the work is done. They make sure all our questions and concerns are answered before they leave. We are very satisfied with the HVAC system and their service to date.
Be cautious when dealing with this company. We were surprised by multiple expensive fees that were not disclosed upfront when we scheduled our appointment. Transparency is important, and unfortunately, that was lacking in our experience.
The people at Lanz had previously been very helpful and competent. However, we have a leak in a pipe with hot water, and we are without water and heat for the past four days, and they have promised and promised without delivering. We wait and wait for the promised service and they never respond. The temperature in the house is in the low 50s and we are miserable.
I had a wonderful experience today with Shannon. He was helpful and did a great job. I had contacted Lanz the night before. I was able to speak with Shannon that night and get an appt for the next day! I will be using Lanz for future needs! Thanks!Had another great experience today with Greg. He came out to service my HVAC system. Thanks Greg!
Wyatt B. Was professional on time and diagnosed our issue quickly and fixed it quickly. He also fixed a handle on my faucet after working on my water heater. He was very friendly and explained things well.
This was my first experience with Lanz Plumbing, Heating & Cooling. They were at my house in less than an hour after my call to see why my A/C wasn't working on one of our 90 degree days. They found the problem and were able to fix while here. The cost was very reasonable. I will highly recommend Lanz!!
7/28/25We had Lanz install a new heating and air system in our home. Everyone was punctual and professional and prepared! The installation crew (Kevin, Cody, and Ethan) took the time and effort to protect our carpet with floor covering as well as the rest of our property. After the installation the only evidence that they were even there was a new furnace and air conditioner that works perfectly. We have used Lanz for all services that they offer including Plumbing, Underground Solutions and Drain Cleaning. We will continue to use their services and make referrals.5/20/24Thank you, Matt! We appreciate your diligence in tracking down a wire that was crushed during a recent remodel and preventing our air conditioning from working. You are an asset to your trade and Lanz!
