During the middle of this heat wave my condenser fan stopped working and the temperature inside got up to 90° inside. I called and was told that there were at least 20 calls ahead of me. To my surprise I received a call the next day to let me know that a technician was on his way over. After some troubleshooting and some parts replacing I was back in the 74° house within 2 hours.
Fantastic service by Aidan! He went the extra mile to solve a unique problem. By sticking with it, Aidan systematically, step by step fixed the problem before he left the job site. Aidan gave crystal clear descriptions about how he was resolving the HVAC issue. I appreciate Aidan’s attention to detail about his HVAC trade. 10 out of 10!
Te technician was very friendly and experienced in the A/C yearly checkup. He also was clear on what future needs might be. Lanz always has great employees.
I signed up for the yearly maintenance plan. Lanz came and did a thorough inspection of furnace, air con, water heater, and checked the plumbing. They were very polite and informative, and advised me on fixing a plumbing issue I need to fix. I am very pleased with their work.
Our AC for our upstairs was out for A week when we called them. They moved us up in there schedule and got us in . We got a new furnace and heat pump. They sent 5 guys out to do the work. After 24 hours it still was not working upstairs so we called and they had two guys here in 10 mins. They fixed the problem. Very happy.
Lanz did the most comprehensive quote of all that I requested, they worked with me on financing, scheduled the work very quickly, arrived on time, did the installation fast, and were courteous and friendly throughout.
I have used lanz plumbing several times since my pipes broke a couple years ago. Austin has come out every time and did a great job on the plumbing I needed done.
Technician arrived within an hour of call that he was on his way. Technician ran through his test and replacement of AC capacitor for a 20° change from out flow and intake. It took about 20 minutes.
Lanz is absolutely the best. They are quick to respond and their customer service is amazing. I have used them for my hot water replacement and central air unit repairs. Special thanks to Aidan…he was AWESOME! I’m a customer for life!
I sent a request online (on a Sunday evening) regarding a clogged bathtub and someone responded within five minutes letting me know that someone would be calling me the following business day to schedule a time for service. They called me the next morning (Monday) to schedule the service. The guys came to my home, promptly, on the same day. My tub was fixed in less than 30 minutes. It’s good as new!The guys were very nice and introduced themselves before entering my home. They addressed me by name the entire time, which is nice because sometimes you don’t get that. They explained the fees before working and made sure I gave consent for the work. The amount was the same as I had been quoted the previous day. The guys explained what they would be doing and gave tips on what I can do to prevent future clogs. I wish I had called years ago lol!Thanks again for the excellent service. I’m looking forward to using my shower with no standing water! This is great!
We are super impressed by the professionalism and excellent service Lanz provides. Thomas was really helpful and answered all of my questions. Great company!Update 12/16/21Continue to be impressed with this company. Brett just installed a new hot water heater for us. Very professional and courteous. Wore his mask inside the house which is super comforting during these Pandemic times. Would recommend these guys for sure!Update 5/23/22Another excellent service call! We needed a little tweaking on some settings for the HVAC unit they installed two years back. Mike (the tech) diagnosed the issue and fixed us up! This company is awesome!nUpdate 5/31/23Great service by Greg to do annual maintenance on HVAC system. The company is great to work with and their techs are alway knowledgeable, quick, courteous, and professional. Use these guys.Update 10/22/23Another great service call by Lanz. These guys are excellent.Update 7/26/2024Great job again! Did our annual AC maintenance and they were in and out quickly. Nice job!Update 6/23/2024Another great maintenance service call for our AC and plumbing by Lanz. Matthew and Jesse were polite, professional and explained all they did today. Great reps!
June 2025 Update: been 3 years since got new air conditioner and furnace. Couldnt be happier. Lanz was here today for semi-annual inspection. Everything is working great, pointed out 25+ year old water heater. Gave us a quote, along with the message that it could continue to serve us well for a number of years, but to be aware that it could also fail. Gave us a few pointers to look out for, like not enough hot water, but today still working well. Very professional, supportive, and answered all the questions i had. Glad they are our HVAC provider.Our Lanz service includes a plumbing inspection. They didn't try to oversell us, but did point out the problems with our bathroom shutoff that I knew were stuck and not functional, but hadn't taken care of. They gave me a very reasonable quote for getting those replaced, and I am grateful They reminded me. I would not have remembered until one of them failed completely and we would have had water damage. We've been on a plan with Lanz for 9 years now and it truly has been great.Older-Our compressor went out on our 22 year old system, and we have had small issues with our furnace the last two years, so we decided to upgrade our entire system, furnace and air conditioner. Lanz was great, gave us options, explained the differences, and helped us understand the benefits of the system we decided to go with. Kurt was helpful, available, and knowledgeable, great experience.They have earned my trust and I will always be a Lanz customer.Older - Lanz has been great, and today we had our air conditioning system maintenanced. Victor was courteous, knowledgeable, and very informative as he explained the work he was doing. He answered all of my questions, and it was a great experience. I would be glad to have him be our Lanz rep for any future needs.
Very happy with this company. I called on a Saturday morning due to the ac not working. They were here in less than an hour. Inspected furnance and ac unit. Within an hour he had things cleaned and working. He was polite, friendly, and very professional. Will definitely use them again.
The technicians were always on time and very professional. Everyone I met was friendly and personable from Michael Savage to the entire HVAC and plumbing installation crew. Everything was installed on a timely fashion which I appreciate since it was going to get hot. My installation was even moved up by 4 days. I would definitely recommend Lanz.
Lanz responded promptly and their technician gave us a valuable and honest opinion about the state of our home's HVAC system. We didn't feel pressured to make an on the spot purchase and they seemed to have our best interest in mind. Very much appreciated. We would gladly call them for service again.
The technician was quick and knowledgeable. He addressed the problem effectively and had additional tips to improve system efficiency. I will absolutely consider Lanz in the future.
The 2 gentlemen that came to our house too look at our system and fix it were very kind and respectful and did a quick fix. I would recommend them to anyone.
Gerald and Matt from Lanz were on time, very friendly and very very professional. They explained the results in easy to understand terms. Any recommendations for plumbing and/or air conditioners were helpful and appreciated. Super positive.
Tech was very knowledgeable and was able to identify the problem quickly. I was prepared to pay the dispatch fee and was under the impression that this fee included assessment to determine the problem. Once the tech arrived, I was advised that there would be an additional fee to diagnose the problem. The total expense exceeded $300 which seems excessive given that the problem was identified in under 10 minutes. I wish that the appointment scheduler would have mentioned the diagnostic fee ahead of time so I could have had the opportunity to consider other options.
I recently hired lands to clear a clog in my bathroom sink. I had called another company, and the root issue was unable to be fixed. The tech that Lanz sent out Did a great job and worked on it for a long time however he needed to call the enforcements in order to solve the issue and when I went to pay, I was Expecting more than just the basic charge for a cloud removal, however I was told that they were using my unique problem as a training opportunity and I would be only charged the standard amount which was a very pleasing outcome for me. Every technician I have had experience with has been kind and polite and Diligent and I’m always happy to use Lanz Because I believe I will get a fair deal.
I just had the semi-annual maintenance performed on my HVAC system and plumbing This is the first time I had the plumbing maintenance done as part of the semi-annual HVAC maintenance. The technicians were very polite and answered all of my questions.I was skeptical of the value of the plumbing maintenance but now I am a believer. They discovered a problem with my water backup sump pump when they tested it. The water backup pump would not have worked if it was needed. Its failure would have caused significant damage to things in the basement if the main sump pump had quit working. They were able to repair it and get it working properly at no additional charge.They also determined what the issue was with a toilet that was not functioning properly.All in all it was a great service experience.
I purchased the higher level service contract and Lanz has been great about notifying me about time for furnace and plumbing checkup. Service people are excellent and take the time to talk to you about options. Feels like friends coming over to help.
The team provided excellent service and maintenance for my plumbing and AC needs. Got a quote for the water heater and once that goes bad I’ll be sure to use them. Would highly recommend this great organization for any of your needs.
Lanz Plumbing, Heating and Air Condition Services is the best all around service in Champaign. They are on time. Wear sleeves on their shoes to protect your home, they thoroughly check out your equipment and answer any questions or concerns you may have. I feel they honestly give me good advice about the work they are performing.Good people 👍Thank you
Great customer service! We recently put in a new HVAC unit. Michael helped us make the best decision for our household and budget. We were surprised by the difference the new one made. In the past, the temperature was set at 69 degrees, but with the new unit, we can keep it at 72 or higher, and it feels cooler than before, as it is now pulling humidity from the home. Everyone on their team has been easy to work with, excellent in follow-up, and respectful while in our home. We haven't received a power bill since installing the unit, but I anticipate it will go down. Highly recommend Lanz!
For years my family and I have called upon Lanz for quick and professional service. Last week was no different. They went out of their way to get me the parts needed without having to wait an additional day.Thank you
The service overall was good. Technician Jesse was professional and did the job well.The communication could be worked on a bit from the company.Our appointment was for 1pm. At 1:10pm I called the office and spoke with Steve, if I’m not mistaken. I introduced myself and asked Steve if we still had an appointment for 1pm. He said yes. He said the tech was running behind and should arrive “sometime” this afternoon. I asked for a round about time, and he said around 2 or after. I said, in a calm tone, our appointment was for 1pm, we planned for 1pm and now we have to wait. I asked Steve if they could implement a plan to call customers if they will be late. Now, I could tell this rubbed Steve the wrong way. He wasn’t blatantly irritated, but I could tell he was irritated, because his tone changed just a bit. He wasn’t rude, but I could tell. He said, the tech just finished up and should be heading your way in about 15 or 20 minutes. I said great! I then said, in a calm tone, I am an easy guy to get along with, and communication is key with me. I said, I don’t care if you will be late, just call and let me know. He said ok. I started to say have a good day and he hung up.I know this a long review, but I believe in giving my full review for a business, whether it’s good or bad.I did appreciate Jesse and he did a good job.
Josh has been at our home twice to do an emergency repair and to perform maintenance our on AC units. Both times I was impressed with his knowledge and his ability to explain the issues to someone lacking in the knowledge of how AC units work. He took the time to show me where the filters are located so that I can change them on each unit. Thanks Josh! I appreciate your level of service.
First experience with Lanz and boy was it a good one. Showed up on time. Got a good scope of the problem and offered two different repair options. Friendly, knowledgeable and as professional as ever.
We use their services for a clogged drain. They responded even though it was a late night issue and came first thing in the morning. They worked diligently for 2.5 hours and solved our problem. We are happy that we chose Lanz
Lanz did an incredible job on our project! They provided expert advice, excellent customer service, efficient scheduling, and a skilled technician. I highly recommend Lanz to all future customers. We are already scheduling our next home improvement/repair project with them. Thank You Lanz!
tldr: the employees are friendly (hence the 2 stars not 1), the prices are a crime, the scheduling is a joke, the service is mediocre. On multiple occasions Lanz came to fix a problem, failed to fix it properly, and then had to come back and fix it again.First time: blocked drain. Guy 1, "unclogs" it and leaves, charging me 200. Did not fix the symptom OR the cause. Guy 2, finds the cause (poorly arranged pipes in the basement), fixes the symptom and not the cause. Guy 3, starts fixing the cause (quotes a price)... realizes he planned his solution poorly. Quotes me a new price that is double the previous. He's already started repairs so what am I to do??? Lanz DID give me a credit for the first dispatch, but the overall price was still over 1000$ for a few hours of work rerouting pipes.Second time: new toilet install. Leaking a year later, no discount, no accountability. I felt like I bought a used car from Matilda's father, it ran JUST long enough to survive the warranty.There were also two other occasions with no particular issues with the service, except for the price which came out to around $400/hour!!
My parents had Lanz out for a clogged drain, and an unknown leak with their bathroom plumbing. Lanz was quick, extremely professional, considerate and even pointed them in the right direction for recommended repairs. This is the new family “go-to” company for HVAC, plumbing and underground solutions.
We were interested in a second opinion on a heating/ac system, and Lanz was willing to come out within a day to provide the second opinion. My sister, who needed the second opinion, has memory problems. She forgot that the tech was coming and at the first visit was out walking her dog and not home. The tech was very kind, and came back later in the day to provide the service call. He serviced the system for a very reasonable price in comparison to the other company, and we are now solid Lanz customers.
The technicians at Lanz Plumbing, Heating and Cooling installed a new furnace and A/C in my house in one day. They were friendly and professional in all respects. I recommend them highly without any reservations.
