Great residential drain servicing today. Shannon and Kyle were extra professional, timely, and knowledgeable. They happily answered all my questions and made sure all our issues were addressed before they left. Go Lanz!
The people dispatched were professional, knowledgeable, and communicated our options clearly and honestly. We appreciate the excellent service we get from Lanz!
Always have great service and kind technicians. They were flexible when we found unforeseen issues that required outside repairs and came back later in the afternoon to complete the job.
A Lanz serviceman came this morning to do routine maintenance on our furnace. I told him I thought I smelled gas but others did not so would he simply do a test for me to see if any was detected. He nicely agreed.He came back to tell me not only did he smell gas when he went in the furnace room, his tester came back positive AND he had found the issue.He did say the leak was minor and posed no immediate danger but he would call his boss to see how soon someone could come out to fix it.He came back just a few minutes later to say he was going to see if he could find the part at the local hardware store in our small town and if he could not, his boss would go get the part and bring it to him.Not long after that, he returned to say he could not find the part but was shutting off the gas and going to prep the area so that when his boss arrived with the part he would be ready to go.I am pleased to say that he was able to replace the part, retest for a leak and all is good now. He turned gas back on and relit all pilot lights.I am so very pleased that he took me seriously and did the test and fixed the issue.I will continue to use Lanz and to recommend them to any who ask.
Fantastic service by Jeremy ! Jeremy went the extra mile to solve a unique problem. By sticking with it, Jeremy systematically, step by step fixed the problem before he left the job site. Jeremy gave crystal clear descriptions about how he was resolving the furnace issue. I appreciate Jeremy’s attention to detail about his 20 year HVAC trade. 10 out of 10!
November 2025 updste: Lanz was just here to check out our plumbing and furnace, everything was great. I had let them know a few days before that we had a small leak in our 25 year old water heater. The hole was on the bottom, our water heater is worn out. They gave us our options, no pressure whatsoever on ordering something fancy, and we were able to make a family decision on what to do next. I already knew we needed a new one, we got it all figured out while they were here, our new water heater will be installed in a few days. It was a great experience, though spending that kind of money is never fun. Also while here for furnace, I mentioned one of the dampers didn't seem to close or open right. Wil went right to work, and found that the damper had these extra wings on the end because of the bend in the duct to help it operate more efficiently. What i thought was an issue was part of the design. I was so glad to have that settled. Lanz continues to do right by me and my family.June 2025 Update: been 3 years since got new air conditioner and furnace. Couldnt be happier. Lanz was here today for semi-annual inspection. Everything is working great, pointed out 25+ year old water heater. Gave us a quote, along with the message that it could continue to serve us well for a number of years, but to be aware that it could also fail. Gave us a few pointers to look out for, like not enough hot water, but today still working well. Very professional, supportive, and answered all the questions i had. Glad they are our HVAC provider.Our Lanz service includes a plumbing inspection. They didn't try to oversell us, but did point out the problems with our bathroom shutoff that I knew were stuck and not functional, but hadn't taken care of. They gave me a very reasonable quote for getting those replaced, and I am grateful They reminded me. I would not have remembered until one of them failed completely and we would have had water damage. We've been on a plan with Lanz for 9 years now and it truly has been great.Older-Our compressor went out on our 22 year old system, and we have had small issues with our furnace the last two years, so we decided to upgrade our entire system, furnace and air conditioner. Lanz was great, gave us options, explained the differences, and helped us understand the benefits of the system we decided to go with. Kurt was helpful, available, and knowledgeable, great experience.They have earned my trust and I will always be a Lanz customer.Older - Lanz has been great, and today we had our air conditioning system maintenanced. Victor was courteous, knowledgeable, and very informative as he explained the work he was doing. He answered all of my questions, and it was a great experience. I would be glad to have him be our Lanz rep for any future needs.
We've been clients of Lanz Plumbing for a while now. They are consistently professional. They come when they say they'll be there, and their work is very well done. All their people are friendly and very helpful. I highly recommend Lanz.
Called late in the day Wednesday and they were out well within the window given the next day. Did quick and quality work. Super impresses and will be using them again in the future.
Crew cane to inspect AC. Both men were polite, efficient and thorough during the inspection. Finished within 30 minutes. I would schedule with Lanz again.
We have been using Lanz for years. The technicians and service providers are patient, pleasant and really great at what they do. I would highly recommend them.
Had a ceiling leak this morning. Called around six within an hour and a half. Kyle was here. Extremely courteous explained everything and definitely knew what he was doing. Would highly recommend him and anyone. From Lanz Heating and plumbing. Before he even pulled out, he came back to tell me something making sure that he covered all the bases and that I understood. Definitely recommend Kyle.
Nick and Sam were very thorough in checking everything out! Best investment ever and it's great to have our minds at ease. We highly recommend Lanz, inc! This was part of a maintenance agreement
I had a water leak under my home-on a slab. I had called a company I had been a customer for years and they would have been able to do it as planned. Unfortunately the way things went it was one obstacle after another and was going to be a huge mess.Not the fault of the first company, just one thing after another unexpected thing making a relatively simple job a real headache.I called Lanz and they eased my mind considerably just telling me what they could do. They had the needed equipment to bore under the foundation and run a new water line without tearing up far more of my yard. They did a great job, cleaned up better than expected and at a reasonable cost.I am quiet pleased with their work and do recommend them.
I believe the tech's name was Vince....explained everything that was wrong with the system. Took pictures and showed me what he found. Very happy with his work, now we'll have Curt out tomorrow to look into a new furnace.
Team came to examine drain system following finding a leak and break in the sewer line in the basement. They then cleaned out the drain and scanned the entire run for blockage.
The Lanz service team was here for routine fall furnace check. Today is our first use of the plumbing service. A routine service call took place and all is well. Thank you so much!
It is both unsightly and, more importantly, illegal to park in a way that obstructs access to a disability ramp.The van is now being parked directly in front of the ramp, completely blocking it and effectively rendering it unusable. This is not only an inconvenience but also a violation of accessibility laws, which are in place to ensure that individuals with disabilities can safely and independently use public spaces. Parking in this manner is in violation of local parking ordinances regarding accessibility.Given that you are not a person with a disability or someone with a passenger requiring access to this area, there is absolutely no reason for the van to be parked in such a manner. I kindly request that you park in a different location that does not obstruct this crucial public access point.Please be advised that continuing to park in this way may result in legal action or enforcement by local authorities.
Quick, friendly service on the phone to schedule. Ours was not an emergency, but they were able to send a technician within 4 hours. A competitor was going to take six days. Tech did a great job in explaining the problem and solution, as well as the cost. He finished within 15 minutes, cleaned up his stuff and did a great job! Would use again if we need the service.
The technicians for fall HVAC and plumbing maintenance showed up on time and were respectful of our home. They answered all questions. We appreciated the knowledge and professionalism of the team. We continue to be impressed with the service from Lanz.
I had Lanz complete an annual maintenance on plumbing and HVAC system. The two gentlemen who came for the service were very nice, respectful and efficient. They went above and beyond to answer my questions and to take care of what I needed. They recommended other services but were not pushy like most salesmen are. I would definitely recommend Lanz
Fixed small leak in bathroom sink. The technician was professional, pleasant and on-time. Noticed my toilet running and repaired that as well. I will call for future needs.
The maintenence program is wonder. They check everything!! They provide all filters and send them ahead so they are ready. I pay a monthly fee and it is so worth it.
Nick and Nick did an outstanding job communicating what they were doing and what they had found and fixed during a maintenance call.They treated our home like it was their own and took extra effort to show the respect to the property and to us.Looking forward to seeing them again.
Three young men From Lanz Came today too check my furnace and also plumbing for fall. Their names were Gerald, Tony, and one other nice young man that was in training for plumbing. Sorry, I can’t remember his name for some reason. They were efficient, pleasant, and professional. I was very pleased and would recommend them highly.
Boston the tech did a fantastic job installing our toilet and answering our plumbing questions. Will definitely contact Lanz in future for our home maintenance needs.
Lanz is generally trustworthy and efficient. They have been servicing our plumbing and heating for more than twenty years. One main reason I like Lanz, especially in recent years, is because of Boston, their plumber. He is professional, knowledgeable, and unfailingly polite and thoughtful. He is always efficient and careful in his repair work. And in one instance he tried to repair our leaking toilet three times, and free for two times. Only when it still didn’t work, without pushing us, he recommended replacing it.
Lanz have been taking care of our plumbing, heating and air conditioning maintenance for 8 years now and we are very happy with the outstanding service they always provide. It is great to know that we can rely on them for any of our plumbing and HVAC needs.
My reply yesterday was odd. The 5 star rating was valid gor this weeks visit by Lanz. The issues were from 6 months ago..Very satisfied with Lanz and people!
Boston was FANTASTIC!!! Wonderful communication, super informative and made me feel so much better in a very stressful situation...Gave us options that worked for our budget and just very happy with the entire experience!!!We will be using Lanz in the future!!! THANK YOU!!!We had another wonderful experience!!! Minor leak...Caleb and Josh came out same day!!! Fixed us right up...Very friendly and courteous!!! And didn't break the bank :) THANK YOU!!!
The team of Will and Gerald (sp) provided excellent service and maintenance for my plumbing and heating. Would highly recommend this great organization for any of your needs.
Boston Williams came this evening done a great job. Take care of this man, he is always talking this company up.What a great service repair man he is. Will call again for help with plumbing.
Te technician was very friendly and experienced in the A/C yearly checkup. He also was clear on what future needs might be. Lanz always has great employees.
Very professional and thorough, amazing customer service and attention to detail. I have dealt with other companies and individuals for plumbing services, but they are the best!
Very happy with this company. I called on a Saturday morning due to the ac not working. They were here in less than an hour. Inspected furnance and ac unit. Within an hour he had things cleaned and working. He was polite, friendly, and very professional. Will definitely use them again.
