We hired Lanz to replace our Water Heaters and HVAC units. They did a professional job at a reasonable price (competitive, not the cheapest). They kept open communications throughout the process. Excellent team and work!Update: They have a terrific maintenance service that preemptively takes care of HVAC, plumbing of homes before problems arise. They are a very reliable company.
"Excellent Service" doesn't do them justice.We had the coldest days of the year this year (January of 2025) with expectations of sub zero temperatures. Our home had the original -- tired -- HVAC system that came with the house and it decided to go out -- as it does -- at the worst possible time. It was discovered that we had multiple gas leaks, a broken heat exchange and a bad regulator. We were encouraged to buy a new system.It was a bit of a crisis. We have an 8 month old and have had some financial setbacks. The day before severe weather I called Lanz and was told by dispatch that someone might not be able to reach us until the next day. Luckily a technician came by after regular hours to take a look at our furnace and discoved the problems I mentioned. Our sales rep also came by that same day so we could get things moving as soon as possible. He was able to schedule installation within the same week with a reasonable payment plan. Foretunately we only had to use space heaters for a few days.Installation was fantastic, they went above and beyond to take care of our install. They even had plumbers on hand to take care of our gas leaks the same day.Everyone involved was compassionate, knowledgeableand timely. I highly recommend Lanz.
Starting from the top, Mark B. of Lanz Plumbing, Heating, & Cooling, Inc. was the first and only responder to an inquiry that I sent to a couple companies. This was my first experience with a plumber, so I was a little surprised when Mark sent an estimate right away that included two options for an under-the-sink water filtering system. Once I approved the estimate, I was contacted in short time to schedule the installation. The installer arrived, started the installation process, and then paused when he discovered the need for two different parts. This required a couple extra trips over several days, but I didn't mind because I knew the company had my best interest in mind (including aesthetics) and that they wanted to do the job right. After the installation I had a number of questions, so I contacted Mark, and he sent someone to answer those questions. For what might be considered a small job, the company showed me that customer satisfaction and proper installation are more important than doing the job within a certain time frame or within one visit. I was impressed by this generosity and the friendliness/congeniality of each staff member, including the person who handled the scheduling. Kudos!
The Lanz guys came out on a Saturday and were very quick and efficient in clearing the roots out of our pipes causing our sewage lines to not drain. They will be our go to for all of our plumbing needs from now on!
Wyatt was fantastic.Gave clear and good information on all subjects we discussed. Mostly pressure tank well and coverage on our mr cool splits.Chuck BennettYou guys are the best.
Lanz technicians came to my house for a frozen pipe that burst. They came after hours, when they were short staffed, and still went above and beyond to fix my leaking pipe. They were fast, understanding, cordial, and provided outstanding reliable service. Highly recommend.
My heater stopped working and we were having negative temperatures and Lanz was able to have someone diagnose and fix it by the afternoon. Keeping them in my contacts.
The service was fantastic! Aidan was patient and kind and explained how my system worked. He gave me tips and tricks to look for if something went wrong. He even met me at the exact time I requested and got my heater back up and running in no time. Thanks Aidan!
My furnace stopped working on one of the coldest nights of the year and called Lanz Heating, Plumbing & Cooling. Chase came out and patiently answered all my questions. He did a wonderful job getting my furnace back up and running!
The office was very responsive even though they were closed. The technician showed up right away. He figured out and resolved a weird problem in a hard to reach location. And he was courteous. I highly recommend Lanz.
These guys are geniuses. They found an accessible clean-out that previous business call had missed entirely. (Lanz used a prod and their keen ears to unearth a buried clean-out.) Quality work all around. Loyal Lanz now.
Professional and courteous!The only service not included is BS!Those guys know what they’re doing and will get the problem solved.I highly recommend Lanz Plumbing!
Someone came out same day. Great. They didn’t do anything but take off a filter (that should be on) say that was causing the issue and they left. Although it resolved the issue for over half a day, right now we’re right back where we started with a hot water tank that won’t stay lit. And we still don’t know what’s wrong with it. Going to have to pay someone else a fee to come out and really do some work…Not satisfied at all… they asked for the review… HERE IS MY HONEST REVIEW.
Lanz service was excellent. Had both a furnace check and hot water heater/plumbing check and both young men were courteous and professional. Would highly recommend!
Outstanding! The technician who came out was so knowledgeable and helpful. Our toilets were overflowing and it turns out there were roots in the pipes and he solved it all in one afternoon! (After we paid a different company $1100 this morning to disassemble our toilet and tell us they couldn’t do anything today because they need to break up our concrete patio and rent a back hoe.) We are so grateful for Lanz Plumbing and their expertise. We are customers for life.
I've been a member of the Lanz Comfort Club for several years. They come regularly to check my furnace and air conditioning and keep their appointments. Their technicians are always polite and informative and the keep things clean. I highly recommend Lanz and its Comfort Club.UPDATE: Recent incident with Lanz. I recently had a new air conditioner installed. That part was done well. When time came to write up the invoice, I reminded the technician that I was a member of their Orange Club. He apparently checked and said that I was not listed. I've been paying my monthly fee for decades. The technician said he would take care of that. Shortly after, I needed some plumbing work. Once again I reminded the technician that I was a member of the Orange Club. Once again it was checked and was told that I was not listed and that my membership had been terminated earlier that month. No one had told me. So, I asked him to leave. I later filled out the online form for membership. That was months ago. No response still. Was I placed on some black list? It was an unpleasant end to a long and satisfactory business relationship. Very disappointing.
LANZ Plbg & Htg responded promptly for a service call regarding a leaking toilet. Technician arrived about 30 minutes later. Technician diagnosed the problem and ended up working through two attempts at replacing wax seal. After 2nd attempt and thorough testing toilet no longer leaked. Next day noticed there was a slight rocking back and forth. Called LANZ again on Friday at 3pm. Another Technician arrived in 20 minutes. Performed full diagnostics and replaced bolts and shimmed toilet so it no longer rocks. Tested toilet thoroughly and had me inspect. All's good and Technician did a great job. No fee charged for call back. Great service and overall a positive experience.
Excellent fast service with our plumbing emergency! Austin was professional and courteous, we will have them as our provider for heatair and plumbing from now on.
I'm beside myself right now. 2024 has been hard. I received a phone call from Wes telling me that he heard our family is in need of a new furnace. Lanz is gifting us a new furnace with insulation at no cost. Wes came out personally this morning to take measurements and calculate everything needed. I'm in shock. Our furnace went out on us a couple of weeks ago, and I've been stressing about what we were going to do. Thank God this prayer is being answered. I know it sounds cliche, but I can't thank Lanz enough for all they are doing for us. When you are so far down and things keep going wrong, this pulls me back up and gives me more reassurance that things are getting better. This is life changing, and I will never forget. Thank you again. We are so thankful
We have used Lanz twice now in the last couple years - first to replace a water heater, and second, to install a toilet and new supply line for it. They did an excellent job in both cases, dealing with 70-yr-old galvanized steel pipes. Maybe we could have saved a little money shopping around more thoroughly for the cheapest quote, but we wanted the work done right, and in that regard we are very pleased.
I had a weird intermittent problem with my furnace that only happened under very specific conditions. I called Lanz and asked if someone could come take a look. The service tech (Greg Weitekamp) performed routine maintenace and began troubleshooting. He asked if he could take a look at the ventilation pipes going through the attic. He identified an exhaust ventilation issue within 10 seconds of being in the attic. He proceeded to remedy the problem and upon completion, tested the unit to ensure everything was operating as intended. The ventilation pipe was installed over ten years ago and had been missed by a few home inspectors. Greg handled the repair with ease and urgency. He really went above and beyond in my opinion and represented his employer well during this visit. After talking to Greg about routine maintenance and how I should handle everything in the future he suggested that I sign up for a maintenance plan, which I did. I look forward to future visits from Lanz and thank Greg for his time and effort! I highly recommend Lanz to anyone needing routine maintenance and/or help with an outage.
We had Shannon come out right after the holiday and help with a clogged drain. He was able to take care of us and give us great advice to help with the issue in the future. We had such a quick response from our call and excellent service!! Just wanted to say thank for your service!
I had a furnace tune up and plumbing, maintenance done. Both technicians were very thorough and explained everything every step of the way. I would highly recommend Lanz.
There was an unexpected issue after the replacement of a water meter to my house. We needed a fix quick, and Lanz was able to get here and get it taken care of same day. Even with a full schedule they understood the inconvenience of my situation. They sent us a really knowledgeable plumber that did a great quality job.
I wish I could give them 10 stars 🌟 they fixed my heater in no time and were so kind and efficient. I can confidently say I will refer others to use them. Drew really knows his stuff,thank you and God bless all the good you all do at Lanz!
3rd time with Lanz, and he (Shannon(Shaun?)) was amazing. Found the issue, explained it well to my husband who was home (I was at work) and detailed the solution. It was affordable service, and he was so knowledgeable and gave helpful tips and preventing the issue in the future. And this is getting us in right after the holidays when the pipe/sewer issue reared its head on Thanksgiving itself, to which they offered emergency service at no additional cost if we'd needed. 5/5 will be calling again! =)
Had basement sump pump line buried. The whole process was speedy and of highest quality. Estimate and explanations before and after were professional and clear.
Great experience with Lanz - was recommended to work with them by a neighbor. Had a backup, and the team was able to locate our clean out, rod some roots, and send us a video after for our reference. Couldn’t have been happier with them!
LANZ reached out to me after I wrote my original review down below. They didn’t have to, but I appreciated their effort to re-look over my billing.They felt it was indeed a little overpriced, so they are going to send me a partial refund for the total I paid.I am very impressed by this, because most companies bill someone and that’s it.So for them to care enough about my feeling and make it right, is much appreciated. Thank you LANZ Plumbing and Heating.I think LANZ does a good job with plumbing, and I know inflation is terrible, but I was charged $452 for 20 minutes of work on my kitchen leaking pipes (vent repair). That seems way overpriced!
The men that were very thorough, personable and professional! Very knowledgeable and they were in and out in no time. I will definitely use Lanz again if we need any HVAC!
I had pipes break and Austin called me back in a timely response. This was on a Sunday evening . Which is hard to get someone out. Austin evaluation of the problem and gave me options. He fixed the problem in no time and hauled away all the old c cvc pipe. It had become brittle and broke real easy.
Boston Williams, the Plumbing Technician, had to redesign the plumbing for our kitchen and even after running into unexpected problems with the pipes in the wall, he did an excellent job. He made the pipes more efficient, saved space under the sink and was a very pleasant person to work with. Excellent job.
Had such a great experience getting our air ducts cleaned before winter! We moved into our home over the summer after the same residents had lived in it for 50+ years and it was built in 1902. So we’re going through all our firsts. The gentleman who came was super helpful explaining everything and told us it probably hadn’t been done in 60+ years. Will be returning to Lanz next time we need this work done!!
From the initial contact and service call through the visit and quote for a new furnace, Lanz representatives have been courteous and helpful. There is no hard selling; they walk you through the process and answer all questions and concerns. I couldn’t recommend Lanz more highly.
These young men did a great job. Very professional. Answered any questions. Put up with me looking on. I’m impressed with their workmanship and following safety first protocol. Job well done.
We got a mini split heating and air conditioning unit from Lanz inc. Everyone I dealt with was very professional and kept me well informed every step of the way. It was a great experience and I will gladly recommend them. Above and beyond expectations.
