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Google Rating

4.9

Based on 2270 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

Superspiderman Superspiderman

23:01 19 Dec 24

These gentlemen were amazing. They got to my place within 2 hours after my initial message and had my furnace working within an hour.

Issac Garcia

03:11 19 Dec 24

Jason Evelsizer

20:55 18 Dec 24

Great experience in timely manner.

Sarah Isaacs

00:04 17 Dec 24

Outstanding! The technician who came out was so knowledgeable and helpful. Our toilets were overflowing and it turns out there were roots in the pipes and he solved it all in one afternoon! (After we paid a different company $1100 this morning to disassemble our toilet and tell us they couldn’t do anything today because they need to break up our concrete patio and rent a back hoe.) We are so grateful for Lanz Plumbing and their expertise. We are customers for life.

Mary Mack

20:39 16 Dec 24

The technician is very knowledgeable, professional and explained our plumbing system very well! I would recommend Lanz Plumbing without hesitation.

Edward

18:30 16 Dec 24

I've been a member of the Lanz Comfort Club for several years. They come regularly to check my furnace and air conditioning and keep their appointments. Their technicians are always polite and informative and the keep things clean. I highly recommend Lanz and its Comfort Club.UPDATE: Recent incident with Lanz. I recently had a new air conditioner installed. That part was done well. When time came to write up the invoice, I reminded the technician that I was a member of their Orange Club. He apparently checked and said that I was not listed. I've been paying my monthly fee for decades. The technician said he would take care of that. Shortly after, I needed some plumbing work. Once again I reminded the technician that I was a member of the Orange Club. Once again it was checked and was told that I was not listed and that my membership had been terminated earlier that month. No one had told me. So, I asked him to leave. I later filled out the online form for membership. That was months ago. No response still. Was I placed on some black list? It was an unpleasant end to a long and satisfactory business relationship. Very disappointing.

Angie Carter

16:00 16 Dec 24

Lanz was very professional. Explained exactly what he needed to do. Finished neatly & promptly. Affordable as well.

vasyl fedorychko

00:39 15 Dec 24

The worker that came out to look at the furnace showed a great set of solving skills and was very helpful! Five Starts !:)

Fred Coleman III

22:08 14 Dec 24

LANZ Plbg & Htg responded promptly for a service call regarding a leaking toilet. Technician arrived about 30 minutes later. Technician diagnosed the problem and ended up working through two attempts at replacing wax seal. After 2nd attempt and thorough testing toilet no longer leaked. Next day noticed there was a slight rocking back and forth. Called LANZ again on Friday at 3pm. Another Technician arrived in 20 minutes. Performed full diagnostics and replaced bolts and shimmed toilet so it no longer rocks. Tested toilet thoroughly and had me inspect. All's good and Technician did a great job. No fee charged for call back. Great service and overall a positive experience.

Kyle kingsbury

23:55 13 Dec 24

tim tiger

22:00 13 Dec 24

Excellent fast service with our plumbing emergency! Austin was professional and courteous, we will have them as our provider for heatair and plumbing from now on.

Jancola Marty

15:25 13 Dec 24

I'm beside myself right now. 2024 has been hard. I received a phone call from Wes telling me that he heard our family is in need of a new furnace. Lanz is gifting us a new furnace with insulation at no cost. Wes came out personally this morning to take measurements and calculate everything needed. I'm in shock. Our furnace went out on us a couple of weeks ago, and I've been stressing about what we were going to do. Thank God this prayer is being answered. I know it sounds cliche, but I can't thank Lanz enough for all they are doing for us. When you are so far down and things keep going wrong, this pulls me back up and gives me more reassurance that things are getting better. This is life changing, and I will never forget. Thank you again. We are so thankful

Bobbie Herakovich

23:45 12 Dec 24

Responsive, efficient and trustworthy. They are professional, skilled and knowledgeable.

22:35 12 Dec 24

22:25 12 Dec 24

14:17 11 Dec 24

00:19 11 Dec 24

22:16 10 Dec 24

The technician was very polite, thorough and the price was very reasonable. Thank you Lanz for a job well done.

Tom Ward

19:46 10 Dec 24

Angela Myers

18:14 10 Dec 24

Friendly tech who did what was promised and didn’t seem to be put off by husband asking questions.

Kevin

05:49 08 Dec 24

Will S

20:45 07 Dec 24

We have used Lanz twice now in the last couple years - first to replace a water heater, and second, to install a toilet and new supply line for it. They did an excellent job in both cases, dealing with 70-yr-old galvanized steel pipes. Maybe we could have saved a little money shopping around more thoroughly for the cheapest quote, but we wanted the work done right, and in that regard we are very pleased.

Gajendra Jain

12:54 07 Dec 24

Don McBride

00:06 07 Dec 24

I had a weird intermittent problem with my furnace that only happened under very specific conditions. I called Lanz and asked if someone could come take a look. The service tech (Greg Weitekamp) performed routine maintenace and began troubleshooting. He asked if he could take a look at the ventilation pipes going through the attic. He identified an exhaust ventilation issue within 10 seconds of being in the attic. He proceeded to remedy the problem and upon completion, tested the unit to ensure everything was operating as intended. The ventilation pipe was installed over ten years ago and had been missed by a few home inspectors. Greg handled the repair with ease and urgency. He really went above and beyond in my opinion and represented his employer well during this visit. After talking to Greg about routine maintenance and how I should handle everything in the future he suggested that I sign up for a maintenance plan, which I did. I look forward to future visits from Lanz and thank Greg for his time and effort! I highly recommend Lanz to anyone needing routine maintenance and/or help with an outage.

Deena Reed

22:39 06 Dec 24

E J

15:29 06 Dec 24

Fast and efficient maintenance service on the furnace.

rlnv4

03:01 06 Dec 24

Dorcas Hamilton

23:15 05 Dec 24

The technician was efficient and friendly. I was very happy with him

Don Eisenmenger9

22:23 05 Dec 24

Matt was very professional and helpful in explaining why the furnace quit working and thorough making sure the issue was fixed.

mjrrjr0611

20:48 05 Dec 24

Tanya Williams

16:08 05 Dec 24

We had Shannon come out right after the holiday and help with a clogged drain. He was able to take care of us and give us great advice to help with the issue in the future. We had such a quick response from our call and excellent service!! Just wanted to say thank for your service!

Keith Frerichs

22:01 04 Dec 24

Guys were awesome. Very professional. Answered all questions. Will definitely use again.

David Adkisson

18:15 04 Dec 24

I had a furnace tune up and plumbing, maintenance done. Both technicians were very thorough and explained everything every step of the way. I would highly recommend Lanz.

Royd Amias

05:13 04 Dec 24

There was an unexpected issue after the replacement of a water meter to my house. We needed a fix quick, and Lanz was able to get here and get it taken care of same day. Even with a full schedule they understood the inconvenience of my situation. They sent us a really knowledgeable plumber that did a great quality job.

Cindy Cox

19:49 03 Dec 24

I wish I could give them 10 stars 🌟 they fixed my heater in no time and were so kind and efficient. I can confidently say I will refer others to use them. Drew really knows his stuff,thank you and God bless all the good you all do at Lanz!

Kennedy Marlow

22:58 02 Dec 24

3rd time with Lanz, and he (Shannon(Shaun?)) was amazing. Found the issue, explained it well to my husband who was home (I was at work) and detailed the solution. It was affordable service, and he was so knowledgeable and gave helpful tips and preventing the issue in the future. And this is getting us in right after the holidays when the pipe/sewer issue reared its head on Thanksgiving itself, to which they offered emergency service at no additional cost if we'd needed. 5/5 will be calling again! =)

Synthia Sydnor

14:52 30 Nov 24

Had basement sump pump line buried. The whole process was speedy and of highest quality. Estimate and explanations before and after were professional and clear.

Denise Woods

04:14 30 Nov 24

Very reliable, and thorough. Reasonable prices

Nick Bonanno

00:15 29 Nov 24

Great experience with Lanz - was recommended to work with them by a neighbor. Had a backup, and the team was able to locate our clean out, rod some roots, and send us a video after for our reference. Couldn’t have been happier with them!

Samantha Steelman

21:56 27 Nov 24

Katie Stafford

19:13 27 Nov 24

Easy scheduling and they were able to replace my sump pump on the first visit.

Craig Stockman

01:34 27 Nov 24

LANZ reached out to me after I wrote my original review down below. They didn’t have to, but I appreciated their effort to re-look over my billing.They felt it was indeed a little overpriced, so they are going to send me a partial refund for the total I paid.I am very impressed by this, because most companies bill someone and that’s it.So for them to care enough about my feeling and make it right, is much appreciated. Thank you LANZ Plumbing and Heating.I think LANZ does a good job with plumbing, and I know inflation is terrible, but I was charged $452 for 20 minutes of work on my kitchen leaking pipes (vent repair). That seems way overpriced!

Robert Larson

16:54 26 Nov 24

laura vavrin

19:10 23 Nov 24

Michael Spear

16:35 22 Nov 24

Arrived on time and completed the job like pros

Sheryl Ward

22:00 21 Nov 24

The men that were very thorough, personable and professional! Very knowledgeable and they were in and out in no time. I will definitely use Lanz again if we need any HVAC!

Greg & Bonnie Swango

18:26 21 Nov 24

Great response time and our problems were fixed.

cliff redmon

17:07 20 Nov 24

I had pipes break and Austin called me back in a timely response. This was on a Sunday evening . Which is hard to get someone out. Austin evaluation of the problem and gave me options. He fixed the problem in no time and hauled away all the old c cvc pipe. It had become brittle and broke real easy.

Rex Hess

14:38 20 Nov 24

Boston Williams, the Plumbing Technician, had to redesign the plumbing for our kitchen and even after running into unexpected problems with the pipes in the wall, he did an excellent job. He made the pipes more efficient, saved space under the sink and was a very pleasant person to work with. Excellent job.

Jordan Landeck

18:21 19 Nov 24

Had such a great experience getting our air ducts cleaned before winter! We moved into our home over the summer after the same residents had lived in it for 50+ years and it was built in 1902. So we’re going through all our firsts. The gentleman who came was super helpful explaining everything and told us it probably hadn’t been done in 60+ years. Will be returning to Lanz next time we need this work done!!

David Compton

13:48 19 Nov 24

From the initial contact and service call through the visit and quote for a new furnace, Lanz representatives have been courteous and helpful. There is no hard selling; they walk you through the process and answer all questions and concerns. I couldn’t recommend Lanz more highly.

Faye Lesht

18:07 18 Nov 24

Very thorough work. Solved a problem that could have become very costly. Professional and timely and highly knowledgeable and skilled!!

Lynn Wiley

16:07 16 Nov 24

Fast professional service!!!! Technician was terrific and even had booties to cover his boots! Huzzah!

kip sullivan

03:59 14 Nov 24

These young men did a great job. Very professional. Answered any questions. Put up with me looking on. I’m impressed with their workmanship and following safety first protocol. Job well done.

William Sullivan

15:34 13 Nov 24

Great service. Wonderful problem solving by a young man named Boston. I have high regard for Lanz based on my experience with Boston.

Mary Malloch

22:04 12 Nov 24

We got a mini split heating and air conditioning unit from Lanz inc. Everyone I dealt with was very professional and kept me well informed every step of the way. It was a great experience and I will gladly recommend them. Above and beyond expectations.

Lori Choquette

20:39 09 Nov 24

Ryan Minard did a wonderful job of checking everything over and explaining what he did on both the check of our heating unit this winter and on his return visit to check out the AC. Lanz, Inc provides excellent service, knowledgeable salepeople, and work done well! Thank you!

Jessica Roedelbronn

13:59 08 Nov 24

We repeatedly use Lanz, because they have wonderful customer service and do a great job. Technicians are always outstanding.

Amelia Allen

17:13 05 Nov 24

Monica McCarthy

02:48 05 Nov 24

I called them with an emergency plumbing problem at noon on Saturday. Dirty water was backing up into our basement toilet and shower. I knew that meant the sewer line out to the city sewer was clogged. He came to the house within an hour. The plumber rodded out the line and fixed our problem. He saved us from a plumbing nightmare! Then on Monday a senior plumber went back to the house to double check the sewer line. Excellent service!

Jeffrey “Jeff” Moore

16:41 31 Oct 24

Professional and helpful inspection of a residential HVAC

que chae

17:50 29 Oct 24

Straightforward, honest work!

Ron Roberts

17:12 29 Oct 24

Greg the technician was very helpful, a true professional

John Bereta

01:22 27 Oct 24

Excellent Service. With in an hour Service was completely done. If Ever needed again..I will call Lanz Plumbing back to my home. THANK YOU 😊

Annette Goodrich

20:22 26 Oct 24

service was on time, friendly and very informative.

Derek Winstanley

20:31 25 Oct 24

Installed a cap on an abandoned water line. Excellent and quick service.

Vee Sitton

16:39 25 Oct 24

Lanz came out for a second opinion that I desperately needed. The sewer drain cleaning went fine and was done right away. Very happy with that part of my work that needs to be done.

Amber Woodcock

16:24 25 Oct 24

Our tech came out 10/23 to replace our burners in our furnace, had to come back for another concern the next day and was very detailed and polite

Mary Pruitt

23:27 23 Oct 24

It was great. Second time I have used Lanz and will always call them. Greg is awesome.

Tony Hume

16:59 23 Oct 24

Very professional and completed service in a timely manner.

Sam Burdette

20:10 22 Oct 24

Great experience. Came on time, explained things clearly. Would recommend!

Rachel Owen

19:27 21 Oct 24

Very responsive. Easy to work with. Reasonable pricing.

Dwayne Cooper

02:44 18 Oct 24

Matthew explained and solved the problem thoroughly

Andrea Ritchie

14:45 16 Oct 24

Victor was a true professional. Very knowledgeable and courteous. Always impressed and pleased with Lanz!

W, Chris

18:47 14 Oct 24

Lanz delivered everything that they promised they would. The techs were timely and professional. I would call them again if I ever need a plumber.

Dana Fox

15:26 14 Oct 24

No complaints. Tech was very professional, friendly, and answered all questions I had for him. Will use again.

Taylor Pasquale

15:02 14 Oct 24

Anne Adams

22:38 11 Oct 24

Rob Siedenburg

20:05 10 Oct 24

Butch came earlier than scheduled (yay!) and completed the installation of two mew faucets to feed water to the new washing machine. He did a great, professional job.

Craig Keeler (Repeat)

13:51 10 Oct 24

Nice guy.

Donald Kaap

21:51 09 Oct 24

Excellent knowledge and skill at finding and correcting the problem! Plus the quick response.Thank you.

Garrett Wallace

15:55 05 Oct 24

We needed some shut off valves replaced under our bathroom sink. The plumbers from Lanz arrived on time and got the job done efficiently. Would definitely recommend Lanz for repairs and maintenance

Karen Foster

22:59 04 Oct 24

Excellent job, very professional. We are staying with them for our furnace needs.

Rebecca Lanting

18:13 04 Oct 24

I have lanz out almost every fall for a check of my system. They do excellent thorough work. Prices are very reasonable.

Daneline Almonord

15:32 04 Oct 24

Victor took care of the heating issue and explained everything to me. He was very professional and knowledgeable about his work. I will definitely recommend your company to anyone who needs your services. Thanks again

jeff Wendling

04:10 02 Oct 24

My saleman, Micheal Savage was not only a great salesman but an even better person! Lanz did a great job!

Susan Thompson

22:44 01 Oct 24

Janna and Tom Hagensick

17:08 01 Oct 24

Shannon was efficient, effective and professional. We couldn’t ask for better service. Thank you!

James Little

01:16 30 Sep 24

Friday morning we woke up to no hot water. The water heater was not working. It's electric and it had power to it so I knew it was the heating element or the thermostat. I called land and they had a technician out at 4 that afternoon to diagnos the problem. The water heater needed to be drained and that takes time so the technician left to get the parts it needed and came back on Saturday to fix the problem. If you need good affordable plumber service call Lanz plumbing Heating and ac. You won't be disappointed.

Amy S.

14:45 29 Sep 24

Gaylene Amorasak

15:31 27 Sep 24

Timely, courteous, professional, and above all it’s fixed!

Steven Fifarek

19:06 26 Sep 24

Duronda campbell

13:45 25 Sep 24

Buck Was on time courteous quickly took care of my hot water heater. Friendly and efficient. Thank you very much. Great experience

Tom Lord

22:35 24 Sep 24

Karen Remo

20:02 23 Sep 24

Shannon Valentine did a great job finding the root cause of our plumbing issue. He explained it thoroughly and fixed what was needed to get our tub and toilet running again. He also pointed out a separate issue we weren't aware of. We'll definitely be calling Lanz again based on the great customer service experience we had with Shannon. He's professional, honest and very knowledgeable with his line of work. Thank you Shannon!

Ward McDonald

16:47 23 Sep 24

Caleb was thorough, professional and personable. Thank you.

Douglas Vandenburgh

12:40 23 Sep 24

They got my AC working again real fast on a holiday. Top notch service.

Rachel Vellenga

15:26 20 Sep 24

Very professional, punctual and gave the cost before proceeding. Was able to schedule the job very quickly! Would definitely use again!

Daniel Mortland

14:37 20 Sep 24

Very professional. Very pleasant. Problem was fixed as soon as possible.

George Cook

20:00 12 Sep 24

The Lanz Plumbing staff were responsive, professional, knowledgeable and careful in their work. I will continue to call them in the future.

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Our History

Troy Lanz founded Lanz Plumbing, Heating & Cooling, Inc. in 2002 after 16 years of experience working in the HVAC industry. In those first few years, we provided Champaign-Urbana and the surrounding areas with residential heating and cooling systems. We added our service department in 2005, soon followed by our plumbing division, duct cleaning service, commercial HVAC services, refrigeration, and most recently, underground solutions.

Today, Lanz Plumbing, Heating & Cooling, Inc. is a leading heating and AC contractor, employing over 115 people with a fleet of about 90 trucks, with continuing growth every year. While we have grown quickly, we take great pride in maintaining our mission statement.

Our Mission

Our core values are honesty, integrity, innovation, teamwork, excellence, and development. We strive for efficiency, comfort, and peace of mind for our customers, which is why we design it right, install it right, and maintain it right. We put in the effort to take care of each job correctly the first time because that’s how we ensure our customers’ needs are met. Moreover, we maintain a culture that’s attractive to current and future employees.

Proud to Be a Trane Comfort Specialist

We are a Trane Comfort Specialist, which means we have met high standards set by the manufacturer in terms of technical expertise, customer satisfaction, and brand loyalty. We are also a BBB member, a Mitsubishi Diamond Dealer, and winners of numerous awards, including the Trane Rising Star Award, Trane Top Ten Award, Trane Quest for Excellence Award, Trane Top TruComfort Dealer Award, and Trane Top Financing Dealer Award. We’re proud of the recognition we’ve earned because we only get recognized for one reason: providing fantastic service for our customers.

Growing Together

Lanz Inc. serves the larger Champaign-Urbana area, and has always believed in the power of community. Our journey has been a collaborative one, as we've grown alongside the vibrant local community. From our humble beginnings to where we are today, the support and engagement of the people here have been the driving force behind our success. We've not only witnessed the community's growth but have actively contributed to it by creating jobs, participating in local events, and supporting various initiatives. As we continue to expand and innovate, our commitment to nurturing this special bond with Champaign-Urbana remains unwavering, and we look forward to many more years of shared growth and prosperity.

Choosing Lanz Plumbing, Heating & Cooling, Inc.

We’re a proudly family-owned and operated company since 2002, and we back up our commitment to excellence with a 100% satisfaction guarantee. We offer priority service, 24/7 emergency repairs, no additional fee for after-hours service, and market-leading peace of mind through our Lanz Comfort Family. Our flat-rate pricing means there are no surprises when you hire us; we’re upfront about the cost because it allows us to move forward with transparency and take the time to do the job correctly. Moreover, we believe in giving back to the community through our charitable contributions.

Contact Our Team Today

If you need a new HVAC or plumbing system or help with your existing system, look no further. Contact Lanz Plumbing, Heating & Cooling, Inc. for air conditioning, heating, plumbing, and underground services you can count on. Give us a call today at 217-394-1380 !