3rd time with Lanz, and he (Shannon(Shaun?)) was amazing. Found the issue, explained it well to my husband who was home (I was at work) and detailed the solution. It was affordable service, and he was so knowledgeable and gave helpful tips and preventing the issue in the future. And this is getting us in right after the holidays when the pipe/sewer issue reared its head on Thanksgiving itself, to which they offered emergency service at no additional cost if we'd needed. 5/5 will be calling again! =)
Had basement sump pump line buried. The whole process was speedy and of highest quality. Estimate and explanations before and after were professional and clear.
Great experience with Lanz - was recommended to work with them by a neighbor. Had a backup, and the team was able to locate our clean out, rod some roots, and send us a video after for our reference. Couldn’t have been happier with them!
LANZ reached out to me after I wrote my original review down below. They didn’t have to, but I appreciated their effort to re-look over my billing.They felt it was indeed a little overpriced, so they are going to send me a partial refund for the total I paid.I am very impressed by this, because most companies bill someone and that’s it.So for them to care enough about my feeling and make it right, is much appreciated. Thank you LANZ Plumbing and Heating.I think LANZ does a good job with plumbing, and I know inflation is terrible, but I was charged $452 for 20 minutes of work on my kitchen leaking pipes (vent repair). That seems way overpriced!
The men that were very thorough, personable and professional! Very knowledgeable and they were in and out in no time. I will definitely use Lanz again if we need any HVAC!
I had pipes break and Austin called me back in a timely response. This was on a Sunday evening . Which is hard to get someone out. Austin evaluation of the problem and gave me options. He fixed the problem in no time and hauled away all the old c cvc pipe. It had become brittle and broke real easy.
Boston Williams, the Plumbing Technician, had to redesign the plumbing for our kitchen and even after running into unexpected problems with the pipes in the wall, he did an excellent job. He made the pipes more efficient, saved space under the sink and was a very pleasant person to work with. Excellent job.
Had such a great experience getting our air ducts cleaned before winter! We moved into our home over the summer after the same residents had lived in it for 50+ years and it was built in 1902. So we’re going through all our firsts. The gentleman who came was super helpful explaining everything and told us it probably hadn’t been done in 60+ years. Will be returning to Lanz next time we need this work done!!
From the initial contact and service call through the visit and quote for a new furnace, Lanz representatives have been courteous and helpful. There is no hard selling; they walk you through the process and answer all questions and concerns. I couldn’t recommend Lanz more highly.
These young men did a great job. Very professional. Answered any questions. Put up with me looking on. I’m impressed with their workmanship and following safety first protocol. Job well done.
We got a mini split heating and air conditioning unit from Lanz inc. Everyone I dealt with was very professional and kept me well informed every step of the way. It was a great experience and I will gladly recommend them. Above and beyond expectations.
Ryan Minard did a wonderful job of checking everything over and explaining what he did on both the check of our heating unit this winter and on his return visit to check out the AC. Lanz, Inc provides excellent service, knowledgeable salepeople, and work done well! Thank you!
I called them with an emergency plumbing problem at noon on Saturday. Dirty water was backing up into our basement toilet and shower. I knew that meant the sewer line out to the city sewer was clogged. He came to the house within an hour. The plumber rodded out the line and fixed our problem. He saved us from a plumbing nightmare! Then on Monday a senior plumber went back to the house to double check the sewer line. Excellent service!
Lanz came out for a second opinion that I desperately needed. The sewer drain cleaning went fine and was done right away. Very happy with that part of my work that needs to be done.
Butch came earlier than scheduled (yay!) and completed the installation of two mew faucets to feed water to the new washing machine. He did a great, professional job.
We needed some shut off valves replaced under our bathroom sink. The plumbers from Lanz arrived on time and got the job done efficiently. Would definitely recommend Lanz for repairs and maintenance
Victor took care of the heating issue and explained everything to me. He was very professional and knowledgeable about his work. I will definitely recommend your company to anyone who needs your services. Thanks again
Friday morning we woke up to no hot water. The water heater was not working. It's electric and it had power to it so I knew it was the heating element or the thermostat. I called land and they had a technician out at 4 that afternoon to diagnos the problem. The water heater needed to be drained and that takes time so the technician left to get the parts it needed and came back on Saturday to fix the problem. If you need good affordable plumber service call Lanz plumbing Heating and ac. You won't be disappointed.
Shannon Valentine did a great job finding the root cause of our plumbing issue. He explained it thoroughly and fixed what was needed to get our tub and toilet running again. He also pointed out a separate issue we weren't aware of. We'll definitely be calling Lanz again based on the great customer service experience we had with Shannon. He's professional, honest and very knowledgeable with his line of work. Thank you Shannon!
Same day service. Friendly techs. Explained all the necessary fixes and their cost before repairs were completed. Sent several techs so they could get the work done faster. Happy!
Job was done professionally and quickly. Tried several other plumbers but couldn’t even get through. Lana answered right away and set up a service call the next day. couldn’t be happier
Excellent service by Jaylin on a Sunday night of a holiday weekend. Arrived exactly at the time he said he would, efficiently fixed the problem in a matter of minutes. Highly recommend!
Boston was so professional and polite. He explained everything he did and showed before and after pictures. He was actually early (Boston called first to verify it would be okay with us) Their prices are very fair and they are timely in coming out. Additionally, he had necessary parts on the truck so he could do repairs on the spot. I Love this company!
Shannon arrived on time. He was very professional and informed us right away what the cost would be, before he started to work. He worked very hard to locate the laterals and the second hatch off the septic tank. He had to dig through rock and did not complain at all. When he found a problem he kept us informed at all times and answered all questions. He tried another cutting rooter when the first wouldn’t go through to at least give us a way to temporarily fix the problem. I did not feel as if he was trying to trick us or add costly repairs that we didn’t need. I would highly recommend Lanz and their tech Shannon. Thank you!
We got our ducts cleaned out on Monday and then our air was not working correctly after. I called Lanz Tuesday morning and Chase came out Tuesday evening. He communicated great and was able to fix the problem! Thank you Lanz and team for the great and helpful experience!
My daughter already uses Lanz and recommended them to my son when he moved to the area. He was busy so I scheduled the appointment and was present during the service call. Not only did they come for service the same morning I called but Matthew and the tech in training who accompanied him were perfect. They covered their shoes before coming in, they got to work quickly and solved the problem even quicker. They were respectful, efficient, and didn’t try to sell a new unit but replaced the needed components for a very reasonable price. Matthew explained everything in detail and made sure I understood the problem and the solution. Perfect is the best way I can explain this experience.
Travis did a good job repairing something that I had never seen before. I thought that the price was reasonable. I will be calling Lanz in the future if I have more problems
Lanz Heating & Cooling performed my yearly A/C checkup today. Drew did an excellent job as always making sure my Trane is functioning properly. Highly recommend Lanz and their service techs! Drew and Lanz always does a great job! Gary
I can’t express enough what a great and comprehensive job Michael Savage and his team at Lanz did for us when our AC went out over the weekend. Michael knew a heatwave was coming and came out on a Sunday evening to assess the situation and give us some options to review. While this wasn’t a planned expense for us, he made it easy to understand the options and gave us some flexible choices to make. On top of it all, Michael was able to find a way to get us an appointment later that same week for the installation to get completed before the big heatwave struck! We couldn’t be happier with the great customer service and professional work that Lanz did - we highly recommend them for any of your HVAC needs!
They just want to persuade you to get all new unit put in without fixing the problem and not 100% sure but I think he was draining my refrigerant as he was supposed to be checking the level to make it look like I had other issues with the unit
The technician was very nice and sympathetic to my situation where I only needed batteries replaced. We had a good conversation after an easy fix. My dog also got a long with him very well. Price was steep, however I know that the call was after hours.
I recently had an exceptional experience with Lanz Plumbing and couldn't be happier with their service. Two plumbers from their team came to my home to address a serious issue with my sewer line that was being blocked by tree roots. From the moment they arrived, they were insanely respectful, transparent, and professional.They took the time to thoroughly explain what was going on, how they would fix it, and even offered me a maintenance plan that I gladly signed up for. Not only were they skilled and knowledgeable, but they were also personable and engaging, making what could have been a stressful situation much more pleasant.On top of their outstanding service, Lanz Plumbing was incredibly affordable, which was a huge relief. I highly recommend them to anyone in need of plumbing services. Trustworthy, friendly, and reasonably priced—Lanz Plumbing is simply the best!
Very happy with the service provided. Tech replaced two faucets for me. He was courteous, communicative, knowledgeable and efficient. I highly recommend Lanz Plumbing, Heating & Cooling.
