1 degree; furnace not working, Thomas saved the day
We arrived home from a short trip and when I turned the heat up on this cold night, the furnace failed to come on. I called Lanz Inc and they paged a tech. Within a few minutes Thomas Jordan called. He said he he lived south of Danville, and could be here in about an hour. It was around 8:30. I wondered if anyone closer could be contacted, to avoid the long drive for him and the wait for us. Thomas asked if I would mind trying a couple things if he walked me through it. I was soon at the furnace, following his patient and knowledgeable instructions, and within 20 minutes the furnace was working! Excellent customer service. Thanks again Thomas.