Pretty bad this time. Showed up 1h 20 min after appointment, not knowledgeable. Explained the problem, they “thouched it”, 10 min, left to make a call, came back 50 min later with a quote for 680$ for a simple sump pump replacement they were not ready do do the same day. Paid 79$ service ( money lost) for a joke and 3 hours absence from work.The heating departments at Lanz, excellent. The plumbing…. Run away
Once again Lanz was terrific. This time it was to repair one shower's dial - just a tiny little plastic piece but necessary (the first bathroom). And to install a new shower head (that I had purchased) in the second bathroom. And to fix the slow draining in the second bathroom sink. Service was efficient, on time, pleasant and knowledgeable. Highly recommended.
We appreciated the knowledge and professionalism of the team, from sales through installation, when we bought our system. Follow-up: When we wanted a thermostat upgrade, the technician did the research to find one that fit our needs, and he installed it promptly. We continue to be impressed with the service from Lanz.
I called Lanz at the suggestion of a friend, Sue Gass, who recommended them. The gentleman who came to deal with my issue (leaky toilet, identifying whole house water shut off) was named Boston Williams. What a great guy! He was extremely thorough, knowledgeable, friendly and efficient. He gave us multiple opportunities to ask queations and gave us great information. I try to support local since I live in Coles County, but my recent service from locals was less than satisfactory. I am so relieved to know that Lanz will be my go-to for all my plumbing, heating and cooling needs. I highly recommend Lanz!
Very skillful installation of a lot of new equipment. A heat pump water heater, an in-line dehumidifier, and a fresh air ventilation unit from Build Equinox have really changed the air quality of our house. Your mileage may vary, but in our early 1900’s house the bathrooms don’t steam up anymore, and the second floor isn’t 10 degrees hotter than the first floor. Mark helped us put together the plan for the plumbing upgrades, and Michael, Kevin, and Wes handled the ventilation. But there was also a whole team of installers who did a great job shlepping heavy equipment and making it work. It’s not easy work, but they made it easy for me.
I could not be happier with the service I received from Lanz Plumbing. I called in the morning, the service person was here the same afternoon. I got an estimate right away, I was consulted throughout the job, and any changes to the estimate. I just found my new plumber.
I had the ceramic tile floor replaced in my utility room and Lanz uninstalled the water heater and came back in a timely manner and reinstalled it. They did an awesome job, replacing connectors and making sure everything was working. Peace of mind and a quality job is what I got.
Service technician was prompt, polite, provided explanations and options, checked with his manager on questions, and gave an estimate and date for service before he left. Very smooth and efficient.
They have always been able to respond in a timely manner or work me into their schedule. All of their staff have been polite and seem to know their stuff.
Ryan was very helpful and explained what was going on. Thank you!Boston helped us out - so kind and great with pets.Jesse was great - thank you so much!
We were able to get someone out to our house quickly when our air conditioner stopped working. I always feel like Lanz has a very fair business practice and never feel pressured into anything.
Brett assessed the situation not knowing what he might get into could be over 600.00 at this time I had to put off because of cash flow. But he explained what he may have to do when pulling the toilet up.
Zack and Nick from Lanz were on time and knew what they were doing. Both were professional and personable. My mini split was up and running in no time.
Gotta say I only had a neutral opinion about Lanz in the past, but they have strongly stepped up their game and are quickly earning my business over and over. Shoutout to Jesse, excellent communication and he knows his stuff. Responsive, reasonable, and professional work. Simple, as it should be.
I called this morning how about a clog in my drain I was given an arrival date of today and that was a very nice happening. Wyatt and Shannon are two of the most kindest, caring, professional people that I have had the pleasure to work with. I will always recommend Lanz
They did a perfect job in replacing our two heater and air conditioning units. They were very efficient and professional. We recommend them very highly.
We made the right decision to call Lanz when our furnace started acting up. They arrived promptly, were respectful, and were knowledgeable of the ins and outs of our system. They were able to identify the problem and get our furnace running again. We will definitely call them again in the future!
I had an emergency with water leaking out of my toilet. They managed to get to me within an hour. Two very efficient, respectful servicemen came solved the problem and cleaned up the water. Very happy customer!
We had a clogged sewer pipe and could not use our locker rooms. We called Wednesday afternoon. Lanz came Thursday morning, repaired the problem and called with a detailed explanation of our problem and possible long term solutions. They were excellent.
The man came and charged me $79 just to come look and it would of been $200 more to unclog the toilet but I was not able to pay so he left with just the $79 for coming
Having septic problems. Everyone at their Underground Solutions part of the business is worthy of high praise. They are truly helping me determine MY best solution, not theirs. Honesty and integrity are high on my list. Big thumbs up for these guys.I also have used Lanz for my HVAC system for a number of years now. They recently installed a new heat pump and furnace in Nov-2023. The sales person, Kurt Fletcher, was terrific. Knowledgeable, friendly, personable. I was also impressed with the install team. 4 guys that seemed to take pride in their work. They cleaned up afterwards too. And Thomas Jordan, the tech who did the follow up check was great too!One more shout out to Thomas Jordan who came out today (Feb-2024) to help me iron out a problem with the humidifier. He's a great tech.
Chase's handling of our Furnace issues was very professional and not only fixed our problem but exceeded our expectations.We will definitely use Lanz again.
Our technician Zach was able to diagnose and repair the old furnace unit in our newly purchased home that had been inoperable for longer than a week in February and deemed irreparable by another local business that inspected and passed this home prior to our purchase of said home. From now on, I will be pursuing all heating, cooling, and plumbing needs with lanz.
Service rep was there before he said he would be. He was very attentive to what our problem was and started checking where the cause might be. He checked many different things until he found the problem and made sure everything was working after fixing.He was very polite and friendly.
Lanz showed up within a couple hours to fix a plumbing problem at our rental property. We appreciated their prompt and complete resolution, and so did our tenants!
Lanz installed a new hvac system for us roughly 2 years ago. We'll earlier this week our furnace started having issues. They came out the same day I called and diagnosed it as needing a new heat exchanger due to a crack in the part. Unfortunately the part was backorded until March. Since it was under warranty they went ahead and replaced the entire furnace and had it done in under 2 hours. I can't say enough good things about this company.
They cared and explained everything they were doing at our house. They were quick and friendly also answered questions we had with the work they were doing. Would definitely have them came back for other work.
I recently had the pleasure of engaging Lanz Inc. to repair a leaky drain pipe, and I couldn’t be happier with the service I received. From the moment I reached out, Lanz demonstrated remarkable responsiveness, promptly sending out Brett who efficiently replaced my defective bathtub drain pipe. The workmanship was solid, and I’m grateful for their professionalism and effectiveness in addressing the issue. I highly recommend Lanz Inc. for any plumbing needs.
I am unfortunately posting this because I had an awful experience with a few workers the other day when out for lunch ! Went out for my lunch break as I'm sure these fellas where on as well as soon as I entered the business these men starting laughing and talking badly about me because of my appearance! I understand if u don't agree with someone's lifestyle but they where in Lanz uniforms and should be upholding Lanz's integrity and reputation while on the job ! People don't deserve to be treated like they are not humans just because !!!!! As well as the fact that they should not be trying to bully anyone for anything this is a business not a high school! Hope something is done to reprimand the situation so no one else has to have the same kind of experience!!!
I recently had to replace my furnace and heat pump. I have been happy with Lanz’s service in the past but also wanted to receive several other estimates. Michael Savage thoroughly evaluated my home and recommended a system that is far superior to my old one. The installation (Kevin) and follow-up (Thomas) have been terrific and I am very happy with the entire experience. Highly recommend.
My experience was (over the course of several weeks and during a bad cold snap) with their furnace/AC repair, consult, installation, and follow-up staff. They were all great. Very professional, very thorough and proactive.
Friendly and informative. The tech explained everything he did and helped me understand the issue with my unit and options to fix it. Michael Savage did a great job explaining my options for a new furnace. Install went very smoothly. A great experience all around from diagnostic to sales to install. Highly recommend.
I'm a do it yourself person,yet I ran into a plumbing issue that I been battling for over 1yr now. I finally broke down to call the Pros. I heard good things about Lanz and gave them a shot. It's a good thing I did, the quick response and professional workmanship they did was a true 5 star rating! Thank you Lanz Plumbing.
Everyone is super friendly, efficient and knowledgeable. Greg knew exactly what was wrong with our mini splits under a couple of minutes. He was kind and very knowledgeable. I highly recommend Lanz!
Great experience. Kurt explained thoroughly all possible options for replacing my HVAC system along with financing options. It was the best option when considering product quality, financing and customer service. He even provided help when my old furnace broke a day before it was scheduled for replacement.
Lanz has very knowledgeable and professional technicians and I will continue to use them for my plumbing and hvac needs! Phillip Benton is a great service technician if you ever get him!
I've always had a good experience with the technicians from Lanz they are always very knowledgeable and professional. I have been utilizing the services of Lanz for almost twenty years and definitely highly recommend them!