Case Studies

Google Rating

4.9

Based on 1775 reviews

Lanz Plumbing, Heating & Cooling, Inc.

4.9

Don King

23:58 05 Dec 23

Lanz comes every 6mo to perform maintenance on our HVAC system that was installed in June of 2022 based on the service plan we purchased. They contact us to schedule the appointments. They are flexible to accommodate our schedule. They communicate clearly. And provide friendly service while the work is done. They make sure all our questions and concerns are answered before they leave. We are very satisfied with the HVAC system and their service to date.

Kevin Dawson

16:10 05 Dec 23

Good work but quite expensive

Khammay Sikeo

19:19 02 Dec 23

Awesome service!! Greg came out and diagnosed the problem.

Mary Emmons

23:20 01 Dec 23

I rate this business very highly.

John Soloman

19:26 01 Dec 23

Wesley Goad

14:28 01 Dec 23

Quote for tankless water heater installationThe service technician showed up right on time. Very professional and polite as he took measurements. He was able to answer all the questions we asked. He made sure to wear slip-on covers anytime he was in the house. Absolutely A+ rating

Thom Miller

01:23 01 Dec 23

Will did a great job.

Richard Pace

23:01 30 Nov 23

Very pleased with the replacement of an old style leaky shut-off valve before the meter, with new lever style shut-off. Decided to replace the old style valve on the house side of meter too, with no sales pressure. Work done well in a bit of a small space, efficiently, at reasonable cost, and coordinated with water utility shut-off time.

Natalie Piper

20:00 30 Nov 23

ryan johnson

18:53 30 Nov 23

Chase was on time, knowledgeable and thorough.

Jake Lattyak

17:28 30 Nov 23

Amber Garrison

01:56 30 Nov 23

In a day when many companies lack customer service, Lanz goes above and beyond. We had to get an entire system replacement, and every single person we interacted with was both competent and professional. Kurt (our salesperson) worked hard to make sure we had all our questioned answered, and he was kind and responsive. We had some major issues to deal with, and he could not have been more helpful. Lanz worked hard to move fast once we were ready, and they were on our time schedule. They also did a great job in not leaving a mess, cleaned up everything, and were very careful in our home. They also came back and double checked and made sure everything was working perfectly. We are very happy with our new system, and I would recommend Lanz to anyone. Thanks for being a company that isn't just trying for average, but going for the A+.

Keith Lyle

19:31 29 Nov 23

Shannon was very courteous and knowledgeable. He walked me thru every step of the process and made recommendations for improvements. So very happy to have used Lanz!!!!!

Don Waybright

16:35 29 Nov 23

Zac did a fantastic job. Extremely knowledgeable. Didn't charge me to adjust humidifier and thoroughly explained how to properly set it for the controller that was provided. Lanz and Zac are very professional.

Medra Southerland

15:42 29 Nov 23

Lantz Cooling and Heating technicians are professional and considerate. Just had my heating furnace cleaned and checked. Would recommend this company.

David Tjaden

23:53 28 Nov 23

Semi annual inspection and maintenance of hvac system.

Mike Miller

16:58 28 Nov 23

Kirsten Hill

22:30 27 Nov 23

They came out and fixed everything the same day we called! They explained everything well and did a great job!

Tammy Williams

17:45 27 Nov 23

Called today. Someone came right out very friendly and helpful. Someone else is coming out in a couple days and at that time I’ll be able to give me an estimate but so far I’m very impressed. Great customer service goes along way. Thank you.

LeeRoy Stover

03:08 26 Nov 23

Boston was very helpful and professional, we need more people like him. Willing to explain and actually show us what was wrong, thank you!

Dennis Hoogstraat

23:51 25 Nov 23

Brianna Rechichar

19:57 25 Nov 23

Shout out to Boston for his excellent service, he was so incredibly kind and thorough!!Went above and beyond to help explain any and all questions.He was able to put a temp fix for our water heater and get us lined out for a new unit in the near future.Thank you Boston !!!

jeanette weider

02:33 24 Nov 23

Lanz plumbing division is excellent. They answer all my questions and are thorough with their work.

joel Ping

00:06 23 Nov 23

Furnace was having issues igniting. Contacted the first result on Google, Mattex, who said I would have to pay a holiday rate and after hours rate even though it was 3pm on a Wednesday before Thanksgiving and said I would have to pay $275 just for someone to come out. Contacted Lanz and they advised me it would only be a $79 service charge and any parts that were required. Will came out and was very professional and courteous. He explained everything he was doing and provided some helpful insight for the future. Highly recommend their service!

Elijah King

22:06 21 Nov 23

Etta Baker

18:13 21 Nov 23

The crew that came to clean our ducts were very professional and diligent to be sure they cleaned every vent and both furnaces. We were cautious about having our ducts cleaned, as we had the 'popcorn' in our ceilings removed recently, plus we have multiple hairy pets. I had no idea how much debris we had in our ducts and the amount removed was shocking. Our house smells so much cleaner and feels warmer – I would not hesitate to recommend this crew at Lanz to anyone. Very reliable and trustworthy.

Leeanne Byers

16:10 21 Nov 23

Benjamin B

01:16 21 Nov 23

They got me right in. Knowledgeable staff. Problem fixed within about an hour. Recommend.

Mary Dobbins

22:16 19 Nov 23

They were very kind and proffetional. Was able to quickly fix the problem.

Carol Ross

01:28 18 Nov 23

Fast service, reliable, friendly technicians got the drain clear in no time. Thanks Lanz.

Sharon Templeman

23:44 17 Nov 23

Quick service, done completely!

Tim Summers

14:39 16 Nov 23

On time and efficient.

Bob Karn

14:57 15 Nov 23

Tasha King

14:27 15 Nov 23

Super friendly and efficient. I felt like they genuinely wanted to help and weren’t just trying to make more money off of me. That’s hard to find these days! Thank you!

Dorothy Carlson

01:33 15 Nov 23

Wonderful service! Had all the toilets and tubs backed up and cleaned out the roots. Everything working fine now..

Courtney Delaney

20:35 14 Nov 23

Knowledgeable and paid attention to detail, even outside of the specific issue at hand.

Julie Schacht

20:55 13 Nov 23

Hyokyung Lee

20:06 13 Nov 23

I called Lanz for help since my furnace made a loud noise on Nov. 5.Technician said my furnace has no issue on Nov. 6.I paid $79.00 for dispatch fee.My furnace stopped working on Nov. 12 so I called again.Another technician fixed the problem on Nov. 13.Their service is super-reliable, prompt, and honest.They did not charge dispatch fee for their 2nd visit.

Carla Palazzolo

17:36 12 Nov 23

Dean Cavey

21:16 11 Nov 23

This was our annual HVAC inspection as well as the plumbing inspection. Chase was friendly and did a nice job with the HVAC. The plumber never introduced himself, never called in advance and had zero personality. He did the inspection but did not send a follow-up report. It seems that everything turned out fine though.

Jack Flanagan

22:14 10 Nov 23

I ask alot of questions out of curiosity and the people at Lanz are always willing to help with me attaining personal knowledge of HVAC.

Ian Hsiao

18:43 10 Nov 23

I have Lanz for 7 years now for repairs and HVAC/plumbing maintenance. Technicians on site are professional and they are polite. Most importantly, they get the job done. Cost wise they are a little on the high side but still reasonable.

Kim Colbrook

19:46 09 Nov 23

Vlad Iordache

16:40 09 Nov 23

Friendly, knowledgeable technicians. Happy with my service/maintenance experience.

Dorothy Kurylo

21:45 08 Nov 23

Lantz, Inc. is on my speed dial when it comes to any home repairs, from HVAC to plumbing, even underground solutions. I’ve used Lantz for all of them over the years. I keep returning to them knowing I can always expect to get the very best. They’re always very professional, polite, respectful of my property, perform tasks in a timely manner, communicative and detail oriented. I’m always satisfied with the services they perform and will remain to be their loyal customer for as long as I live in this area. I always recommend them to my friends and neighbors.

Jamie Lindley

19:49 08 Nov 23

Waiting till spring to do my downspouts in my gutters.

Mitchel Keepes-England

14:10 08 Nov 23

From the sales staff to the removal and installation of our new system the team at Lanz were great. They followed up with a tech that helped out with the last questions we had on the unit. We were very happy from start to finish. ( 8.2.19 first checkup and Victor was wonderful, he was pleasant and did great job)

Alison Scott

22:08 07 Nov 23

Lanz has been great to work with so far. We have no doubt that they will fix our issues.

Debbie Allen

14:59 07 Nov 23

Same day service, very friendly, and didn't charge us anything for running a camera under our house to find the problem. My husband and I HIGHLY recommend.

Renee Wilkey

18:38 06 Nov 23

Parker Kendrick

16:23 06 Nov 23

Shannon was very knowledgeable and professional. Would call in a heart beat anytime.

Steven Myers

23:47 04 Nov 23

Vasquez was very helpful and explained things in terms we understand

Chuck Hinners

16:36 04 Nov 23

Explained everything to me

Holt Crawford

21:45 03 Nov 23

Tedra Tuttle

15:51 03 Nov 23

Boston was great, explained everything...

Fred Morrisette

15:40 03 Nov 23

I’m given a review before I receive service??? No one has been to my home yet! Twelve hours and no word

Sharne Campbell

23:08 02 Nov 23

John Toenjes

16:33 02 Nov 23

Made an appointment over the phone to have my HVAC serviced. I had to schedule out several weeks. Wrote it in in my calendar. Re-arranged my schedule to accommodate. Day comes, no Lanz. I call— they have no record of my appointment. Then they schedule me 4 weeks out again! At least this time they confirmed the appointment with a text message. Last time the service itself was great which is why I called them this time. I hope they’ll show up in a month. Seems like a long time to wait after being bumped in the first place…. OK they saw my review and called me right away and rescheduled for a sooner time, which I appreciate.

Amy Hoyt

22:15 01 Nov 23

They cleaned out air ducts quickly and thoroughly. Nice people, good work! Had to call them again couple weeks later to fix the furnace. Kind people, did quick and efficient job!

Kirk Leman

17:22 01 Nov 23

Our house had no heat, Chase was there a few hours after I called and stayed way beyond normal work hours to get us back up and warm! Highly recommend!

Donna Mayer

16:29 01 Nov 23

Kyle and Shannon came out to work on a bathroom drain that would no longer drain. They were very knowledgeable, very efficient, and listened to exactly what I had to say when describing the problem. They used a camera and quickly located root invasion and quickly had the drain cleaned and running. I was also offered very useful information about what to watch for when dealing with plumbing in an older home. When they left, everything was working properly and I felt that I got a reasonable price for a job well done and appreciate the information that was provided as a bonus. I definitely will call Lanz for any future plumbing issues.

Jessica Roedelbronn

14:52 01 Nov 23

We repeatedly use Lanz, because they have wonderful customer service and do a great job. Technicians are always outstanding.

Rachel Schwartz

17:34 31 Oct 23

Tom Pikus

15:28 31 Oct 23

Had some small plumbing work done, and would never hire anyone else. On-time, quick, neat service, great price. I heartily recommend them.

15:12 31 Oct 23

02:28 31 Oct 23

13:43 27 Oct 23

19:21 26 Oct 23

I absolutely love how responsive and quickly they handled my problems. Very professional employees

Thomas Ward

22:01 25 Oct 23

Did a good Thorough job. Helped us with all the questions we had.

Isabella Richard

21:38 25 Oct 23

I really appreciate how responsive Lanz is, they’ve done a few repairs for me now and they’re always very accommodating & willing to answer questions I have about my home’s plumbing and such, and they’re always willing to address small issues I bring up when the tech is out, I really appreciate how thorough they are.

16:19 25 Oct 23

21:53 24 Oct 23

20:23 24 Oct 23

03:29 24 Oct 23

We had a routine maintenance schedule led with Lanz. The technician was on time and very professional. He did the job and even did an extra quote for a home humidifier. Very good experience

Lynn Phillips

18:25 23 Oct 23

Arthur D. Fisk

14:50 23 Oct 23

Yet another great experience with Lanz. The technician who worked on our units was exceptional. He kept me informed concerning everything he was doing and. The care he took to make sure everything was working well was perfect.

Michelle Salfelder

00:05 23 Oct 23

The technician was very nice and professional. He was running behind a little, but I was just glad that they squeezed me in. Fixed my leak and my toilet…would definitely use again.

Timothy Gress

20:54 22 Oct 23

We are super impressed by the professionalism and excellent service Lanz provides. Thomas was really helpful and answered all of my questions. Great company!Update 12/16/21Continue to be impressed with this company. Brett just installed a new hot water heater for us. Very professional and courteous. Wore his mask inside the house which is super comforting during these Pandemic times. Would recommend these guys for sure!Update 5/23/22Another excellent service call! We needed a little tweaking on some settings for the HVAC unit they installed two years back. Mike (the tech) diagnosed the issue and fixed us up! This company is awesome!nUpdate 5/31/23Great service by Greg to do annual maintenance on HVAC system. The company is great to work with and their techs are alway knowledgeable, quick, courteous, and professional. Use these guys.Update 10/22/23Another great service call by Lanz. These guys are excellent.

Sharon Johnson

20:41 21 Oct 23

Lanz has been my HVAC professional for 13 years. Confident in the service

Cindy Denzer

17:00 21 Oct 23

The service professionals are exactly that. Very polite and kind

Sue Marzbannia

14:49 21 Oct 23

Surprised they were ble to come in less than 12hrs of call. Friendly technician. Explained everything in detail. Was efficient and left the area cleaned up. Price was reasonable for service provided. Still waiting on email with explanation and receipt of payment. Pleased with this company.

Ricky Patton

16:32 20 Oct 23

On time and great service

George Pike

16:12 20 Oct 23

Bill was very helpful and courteous when he did our air conditioning check. We would definately recomend Bill as a serviceman

Robert Humphrey

14:57 20 Oct 23

Over quoted me and didnt send anyone one out. Go with clean line. They don't upcharge you

Rita Kohrman

02:33 20 Oct 23

Jessie performed my maintenance on my plumbing. Jessie was professional, friendly and helpful in explaining what he was doing. If I was going to rate him on a scale of 1 - 10, I would give him a 10.

DiAnna Kammin

16:54 19 Oct 23

Very friendly! No complaints.

Richard1950 Neef

16:35 19 Oct 23

New installation of heating and cooling system great workmanship and excellent products provided. Highly recommend Lanz for all service needs

Chad Lewis

14:07 19 Oct 23

Very Helpful, knowledgeable & responsive in a timely manner.Just waiting on part to come in so they can finish job.

Luke Sullivan

13:51 19 Oct 23

Wow, blown away by the service. I called after hours due to my heater not kicking on. Chris was fantastic! He was helpful, responsive and enthusiastic about helping. I could sense the passion that he has for his job and he was genuinely excited to be able to help even after hours. He got me back up and running within an hour. I will certainly be using Lanz in the future and I’ll be requesting Chris personally.

Gary Gillham

22:06 17 Oct 23

Great serviceman

Dawn Fulk

19:22 17 Oct 23

They were able to come out same day and get everything fixed. Very friendly and professional!

Helaine Silverman

18:24 17 Oct 23

Ron was amazing. My building's contractor said I would need a new shower system in my tiled bathroom because the water wasn't running properly and a new faucet for the sink because there was just a trickle. That building contractor said that the fixtures I had were poor quality. That contractor also thought a plumber would simply be able to change out the shower system for a new, expensive, high quality product from Kohler or similar. Ron told me no - it doesn't work that way because of what was behind the wall and that to change out the system - unless I found the identical Delta - would mean losing tile and thus a bathroom remodel at huge cost. Ron saved me a fortune. Ron fixed everything, even going to the hardware for some little thing he needed. In both cases - the shower system and the sink faucet, it was just a matter of a little clog in the latter and some adjustment with screws and a thing in the former. He was so honest and so competent. I even had purchased a new faucet thinking I'd need one. He said no and told me return it to Menards. I will certainly use LANZ again and request Ron.

janice stewart

22:01 16 Oct 23

The technician was professional and knowledgeable. He (Brett) explained the problem clearly so even a lay person understood. After assessing the situation and remedy, Bret returned the following day and completed the job promptly. I was pleased with the outcome and would recommend Lanz to anyone needing assistance. My situation concerned a faulty sump-pump.

Tim Mayer

19:37 16 Oct 23

Locating and measuring for sewer drain insert. Very professional and did a good job explaining the process.

Kara Jolley

00:32 15 Oct 23

Joe was great! He was there within an hour of calling. Thanks for helping me out on a Saturday!

Lynda Umbarger

19:46 14 Oct 23

Phillip & Joe were EXCELLENT. They were all of the items listed above and beyond. They were Friendly, worked very hard and did not delay their time in getting the job done that was scheduled. They came and jumped in head first and got right to work. They explained what they were going to do and got right to it. If we had any questions they were right there to explain what was happening with the Water Heater Installation. They did what they needed to do. They cleaned up any messes that were necessary and did not leave any trash when they were all done with the project. GREAT JOB FELLOWS. We certainly will use this company again for any needs in the future. THANKS!

Megan Bugg

03:10 14 Oct 23

Joe DiPietro

23:42 13 Oct 23

Best service ever!

James Bennett

23:09 13 Oct 23

The maintenance person who came to do our home to conduct the maintenance to our mini splits and outside unit was very professional and knowledgeable. We told him we had a problem with the upstairs unit that leakedcwater into the room onto a book shelf with books on the top got soaked with water and ruined the books. When he checked into the problem, he found the condensate line was blocked and backing up. He cleared the blockage and recommended to have him reroute the condensate line to prevent the problem from occurring. We said yes and he rerouted the line. I recommend them for their honesty and willingness to work with the customer. Thanks.

Karin Honeycutt

20:23 13 Oct 23

Cannot recommend this company highly enough. Our a/c went out a few weeks ago, and after sending a technician out, we found out we needed an entirely new system (a/c, air handler - the whole 9 yards). Every single person we spoke to/came into contact with was kind, professional, and friendly - even to our dog, who is old and slow but still wanted to "help". After getting another quote, we determined their pricing to be right on par for what we needed. Michael, our salesman, took plenty of time to make sure we were well educated, our questions answered, and even applied for rebates on our behalf.The install went so smoothly. This being the first time we've had to replace an entire system, we couldn't have asked for more. They even helped me download and navigate the app for the new thermostat.We had a great experience and will certainly be using them for any of our future needs. 10/10, absolutely recommend!

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